A support team should be more than the sum of its parts. But how do you build a cohesive team out of contrasting (and sometimes conflicting) personalities? View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create a cohesive support team. Download the white paper to learn: Four key personality types and their traits, Why good people don't automatically make good teams, Three strategies for harnessing the diversity of your team, and more.

If you want to improve behaviour and get better results from your people, try this effective leadership technique with your support team. "When you start using a strength-based approach, you harness the energy of your own people to create a brand-new culture of excellence." This SupportIndustry.com article shows you how to focus on the strengths and interests of your team members to positively change behaviour and create an all-star team of support professionals.

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This SupportIndustry.com article shows you how to build a sustainable process for hiring the very best people for your support team. Download the article to learn: How to shift your focus from pedigree to aptitude, Three goals for screening candidates over the phone, Why your team should participate in the interview process, and more.