Asynchronous Work Report: What Knowledge Workers Want and What’s Working

When you give something a name, you make it real in a new way. Knowledge workers are seeing this firsthand with asynchronous work (or “async”), which is when team members work on the same project or problem but at different times instead of synchronously. Suddenly, the term is everywhere — but asynchronous work is more than a buzzword.

Not just a by-product of the shift to remote or hybrid, it’s about strategically making new ways of working work. Async can help people cut down on unnecessary meetings, connect across time zones, achieve flexibility, and it even contributes to job satisfaction. But what do knowledge workers think about async?

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Asynchronous Work Report: What Knowledge Workers Want and What’s Working

When you give something a name, you make it real in a new way. Knowledge workers are seeing this firsthand with asynchronous work (or “async”), which is when team members work on the same project or problem but at different times instead of synchronously. Suddenly, the term is everywhere — but asynchronous work is more than a buzzword.

Not just a by-product of the shift to remote or hybrid, it’s about strategically making new ways of working work. Async can help people cut down on unnecessary meetings, connect across time zones, achieve flexibility, and it even contributes to job satisfaction. But what do knowledge workers think about async?

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Best Practices for Hiring and Retaining Employees

It costs a lot less to retain an employee than find and train a new hire, so employee retention keeps costs down, quality of service up, and business continuity running predictably. Employee retention rate is the percentage of people who stay during a specified time period, such as a quarter or year. Employee turnover rate is the percentage of people who must be replaced during that specified time. Planned reductions, such as with software that makes employees more productive, do not count toward turnover rate.

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The Importance of KPIs

Would an airline pilot ever take flight without knowing that all of the plane’s gauges were functioning and understanding what they were displaying? Of course not! The gauges on the instrument panel are the pilot’s eyes into how every component of the craft is working and where the plane is in the sky, relative to expectations and other aircraft. Flying by gut instinct in today’s crowded skies is essentially flying blind and completely ill-advised.

Similarly, key performance indicators (KPIs) are like those gauges, enabling owners and managers of field service companies to operate with the same degree of visibility and confidence about how business is performing. These metrics demonstrate how well a company is doing relative to expectations and how much actual value the company is delivering to customers. Continually monitoring KPIs can help you minimize business expenses, provide better service, optimize technician productivity, and drive profitability.

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Send The Right Techs to The Right Job with ThermoGrid

Before Smart Dispatching, the dispatcher would take the call, look at the day’s schedule, check technician availability, and dispatch the closest tech to the customer’s location.

After talking to the customer, the technician can then start to troubleshoot to find the source of the problem. Unfortunately, more often than not, the tech either doesn’t have the skill set to fix the particular piece of equipment or doesn’t have the parts necessary to do the job on the truck. The project is now delayed, wasting time and narrowing profits.

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Which Dispatch Method Makes Sense for Your Business?

Your company’s processes for handling dispatch can make or break your business in a competitive technology-driven environment. Finding new sources of operational efficiency enable you to get work done quickly and with less resources.

The right software can bring efficiencies to every operation in your residential service contracting business, from more efficient routes and better matching of techs to customer problems to better performance evaluation and hiring practices. Here, we detail the specific improvements that Smart Dispatching can drive for your business.

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10 Signs You’ve Outgrown Your Current Business Processes

Is your existing business management software still working for you?

There are a number of generic software packages available that are both diverse and easy-to-use for a startup or very small business. However, the very reasons that make them suitable for a startup become the reasons why they ultimately become a hindrance to your business growth. As your business grows, your needs change to support processes specific to your business or industry.

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Securing Operations for Consumer Packaged Goods

Trends expected to drive increased cybersecurity requirements include more use of Internet of Things (IoT) sensors and devices, the growing availability of 5G, and IT / OT network convergence. More devices and operating systems will connect and transmit data across networks, significantly expanding attack surfaces.

Industrial automation suppliers have a unique perspective and knowledge of the technologies that power CPG facilities. Collaborating with them (and their network of partners) can accelerate time-to-value resulting in lower costs and improved cybersecurity posture.

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Securing Operations for Consumer Packaged Goods

Trends expected to drive increased cybersecurity requirements include more use of Internet of Things (IoT) sensors and devices, the growing availability of 5G, and IT / OT network convergence. More devices and operating systems will connect and transmit data across networks, significantly expanding attack surfaces.

Industrial automation suppliers have a unique perspective and knowledge of the technologies that power CPG facilities. Collaborating with them (and their network of partners) can accelerate time-to-value resulting in lower costs and improved cybersecurity posture.

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Protecting Your Intellectual Property and Expanding Your Markets

Enterprise connectivity represents a massive opportunity for both machine builders and their customers.

But the risks associated with having a complex, interconnected system – from cybercriminals and competitors – are growing. Almost one in two companies has experienced illicit copying of entire machines. Cyberattacks can cause damage to physical assets, workers or products.

Fundamental to today’s production environment is the ability to provide secure, remote access for end customers, improve productivity and safety, protect critical production data from internal and external threats, while keeping intellectual property equally secure.

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Scalable Secure Remote Access Solutions for OEMs

Secure remote access to production assets, data and applications, along with the latest collaboration tools, provides plant and sites with the ability to apply the right skills and resources at the right time, independent of their physical location. OEMs are looking to reduce costs, add more value to their Industrial Automation and Control Systems (IACS) customers and differentiate themselves from their competitors. This paper outlines the means to enable secure remote access to plant or site-based applications and data and can be used as guidance for OEMs to collaborate with their customers when designing a secure remote access solution.

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Realizing Digital Value: Three Opportunity Areas for OEMs

Success as an OEM has always hinged on the ability to design and deploy machines in ways that yield rapid time to value, no matter the challenges that may be involved.

Industry challenges, both perennial and new, are likely here to stay.

What’s different now is the technology landscape and opportunities it presents for OEMs to not only maximize efficiency from within, but also to differentiate themselves and strengthen their position in the marketplace.

View Now

Protecting Your Intellectual Property and Expanding Your Markets

Enterprise connectivity represents a massive opportunity for both machine builders and their customers.

But the risks associated with having a complex, interconnected system – from cybercriminals and competitors – are growing. Almost one in two companies has experienced illicit copying of entire machines. Cyberattacks can cause damage to physical assets, workers or products.

Fundamental to today’s production environment is the ability to provide secure, remote access for end customers, improve productivity and safety, protect critical production data from internal and external threats, while keeping intellectual property equally secure.

View Now

Scalable Secure Remote Access Solutions for OEMs

Secure remote access to production assets, data and applications, along with the latest collaboration tools, provides plant and sites with the ability to apply the right skills and resources at the right time, independent of their physical location. OEMs are looking to reduce costs, add more value to their Industrial Automation and Control Systems (IACS) customers and differentiate themselves from their competitors. This paper outlines the means to enable secure remote access to plant or site-based applications and data and can be used as guidance for OEMs to collaborate with their customers when designing a secure remote access solution.

Get Whitepaper

Realizing Digital Value: Three Opportunity Areas for OEMs

Success as an OEM has always hinged on the ability to design and deploy machines in ways that yield rapid time to value, no matter the challenges that may be involved.

Industry challenges, both perennial and new, are likely here to stay.

What’s different now is the technology landscape and opportunities it presents for OEMs to not only maximize efficiency from within, but also to differentiate themselves and strengthen their position in the marketplace.

View Now