IT Glue 2018 Global MSP

2018 marks the first year of the IT Glue Global MSP Benchmark Report, and we received an absolutely fantastic response. So thank you!

This exclusive whitepaper, rich in business intelligence, represents a synthesis of your responses and our analysis. To that end, we've extracted critical insights as to what works and what doesn't.

In this whitepaper, we introduce the concept of the Golden Quintile. In a world where only 20% of small businesses are successfully sold, it's critical that you know what a desirable acquisition looks like, in case you ever want to stop working.

Get Whitepaper

Agile integration: A blueprint for enterprise architecture

As applications and services become more central to business strategy, and as distributed methodologies like agile and DevOps change the way teams operate, it is critical for IT leaders to find a way to integrate their backend systems, legacy systems, and teams in an agile, adaptable way. This e-book details an architecture called agile integration, consisting of three technology pillars—distributed integration, containers, and APIs—to deliver flexibility, scalability, and reusability.
Get Whitepaper

IDC – Business Value of JBoss Fuse WP

“The Business Value of Red Hat Integration Products” IDC whitepaper, six organizations discuss the benefits and value they’ve found in using Red Hat® Fuse for rapid app integration.

By integrating with Red Hat Fuse, these organizations achieved:

  • An average three-year ROI of 520%.
  • A payback time of six months.
  • 5.5x more apps integrated per year.
  • 31% better app performance.
Get Whitepaper

The path to cloud-native applications

For the majority of organizations, digital business means pivoting to a culture of organizational agility, where the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. As most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. Learn 8 steps to guide your journey to cloud-native application development, including Red Hat® customer success stories.

Get Whitepaper

How to Perfect Your Sales Process

Designing a sales process before you reach out to your prospects will help you win more sales with less effort. The best sales process will make it easier for leads to make their final buying decision. Plus, the process will suit most of your customers and be scalable as your organization grows.

Get Whitepaper

Why Leadmaster?

Discover how to get back to work faster, with LeadMaster’s effective and highly efficient CRM platform, designed to help you capture, track, and nurture leads, all to increase sales-conversion and client retention. LeadMaster’s highly customizable features were created with you in mind. Check out this video and learn more about what LeadMaster has to offer!
View Now

IDC – Business Value of JBoss Fuse WP

“The Business Value of Red Hat Integration Products” IDC whitepaper, six organizations discuss the benefits and value they’ve found in using Red Hat® Fuse for rapid app integration.

By integrating with Red Hat Fuse, these organizations achieved:

  • An average three-year ROI of 520%.
  • A payback time of six months.
  • 5.5x more apps integrated per year.
  • 31% better app performance.
Get Whitepaper

2018 Open Source Security and Risk Analysis

The Black Duck by Synopsys Open Source Security and Risk Analysis (OSSRA) report provides an in-depth look at the state of open source security, license compliance, and code-quality risk in commercial software. Each year, the Black Duck OnDemand audit services group conducts open source audits on thousands of applications for its customers—primarily in conjunction with merger and acquisition transactions. This year’s analysis was done by the Synopsys Center for Open Source Research & Innovation (COSRI) and examines findings from the anonymized data of over 1,100 commercial codebases audited in 2017. Industries represented in the report include the automotive, big data (predominantly artificial intelligence and business intelligence), cyber security, enterprise software, financial services, healthcare, Internet of Things (IoT), manufacturing, and mobile app markets.

The OSSRA report includes insights and recommendations intended to help organizations and security, risk, legal, development, and M&A teams better understand the open source security and license risk landscape as they strive to improve their application risk management processes.

View Now

Amadeus innovates customer service with Red Hat OpenShift Container Platform

Amadeus is a leading provider of innovative technology solutions for the global travel industry. To meet changing customer demand, the €4 billion company needed a new computing platform that was highly available, flexible, and tolerant to infrastructure fluctuations. Amadeus chose Red Hat® OpenShift Container Platform® as the foundation for its new application infrastructure. When the project is complete, Amadeus expects the cloud solution to decrease system latency for better customer service, increase platform availability, streamline operations through automation, and reduce time to market for new services.
Get Whitepaper

The path to cloud-native applications

For the majority of organizations, digital business means pivoting to a culture of organizational agility, where the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. As most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. Learn 8 steps to guide your journey to cloud-native application development, including Red Hat® customer success stories.
Get Whitepaper

Agile integration: A blueprint for enterprise architecture

As applications and services become more central to business strategy, and as distributed methodologies like agile and DevOps change the way teams operate, it is critical for IT leaders to find a way to integrate their backend systems, legacy systems, and teams in an agile, adaptable way. This e-book details an architecture called agile integration, consisting of three technology pillars—distributed integration, containers, and APIs—to deliver flexibility, scalability, and reusability.
Get Whitepaper

RelativityOne Toolkit: eDiscovery Security in the Cloud

Today, over 13,000 organizations trust Relativity with their most sensitive e-discovery data. From user permissions, 24/7 monitoring, to our secure software development life cycle and our commitment to compliance, security is at the foundation of what we do. Download our toolkit to learn about:

  • The flexible tools and security built in to RelativityOne and our strong partnership with Azure.
  • Our culture of security and how we stay ahead of emerging threats.
  • How to address today’s biggest security concerns.

View Now

Customer Data Platforms: How They Work, What They Solve & Why Everyone Needs To Use One

Today’s customers have been trained by Amazon, Netflix, Spotify and many others to expect personalized experiences and have little tolerance for firms that do it poorly. Quality data is needed to fuel the technologies that power personalization, but assembling that quality data can be hard.

Enter the Customer Data Platform (CDP). As defined by the Customer Data Platform Institute, a CDP is a marketer-managed system that builds a unified and persistent customer database that is accessible to other systems. While they are promising to be faster, easier, cheaper and more flexible than previous solutions – even the most savviest of martech professionals aren’t fully understanding their benefits, capabilities and integration abilities.

View this report today to learn the:

  • 3 main functions of a CDP
  • 8 advantages of using a CDP to assemble customer data
  • 8 common questions about CDPs and their answers
  • Key ways to select and budget for a CDP and more!

Download a copy of the CDP Institute’s report, “Customer Data Platforms: How They Work, What They Solve & Why Everyone Needs to Use One” today.

Get Whitepaper

GDPR Impact Series 2018

2018 sees the long-awaited General Data Protection Regulation (GDPR) enter into enforcement starting May 25th. It is a once-in-a-lifetime change to the legal basis on which individuals share their data with organizations.

Research company DataIQ recently examined how consumers expect their data to be used and whether they intend to exercise their new rights, as well as into what organizations intend to do to bring their data-driven practices into line with the Regulations. Download the report now to:

  • Understand the consumer perspective on data collection, consent, context, and control
  • Learn key strategies for the business/marketer’s processes, top opportunities, and challenges in adjusting to the new Regulation
  • Identify any mis-alignments between the two sides’ views of the data exchange and their root causes

Whether you view data as the new oil or as the beginning of the fourth industrial revolution, its relevance in today’s world is hard to deny. By laying the groundwork now, businesses will be able to embrace the opportunities presented by GDPR, and this research takes us one step closer to a more comprehensive understanding of how to truly put the customer and their expectations at the center of everything a brand does.

Get Whitepaper

eBook: Not All Cloud Contact Center Platforms Are Created Equal

Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important..

Download this eBook and learn:

  • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations.
  • The benefits of utilizing a platform built on microservices architecture.
  • How to take your business to the next level with a built to scale cloud contact center platform.

Get Whitepaper