
Closing the Skills Gap

As a global leader in the pharmaceutical market, Sanofi must support sustainable innovation and growth throughout its large organization. Sanofi IT and business services must perform reliably and consistently even as the number of users expands and new demands are placed on the underlying infrastructure. This paper describes how capacity management enabled Sanofi to prepare effectively for shifting business demands and avoid the kind of bottlenecks that can degrade service. Furthermore, the successful partnership that developed between IT and the business continues to help Sanofi deliver powerful results, such as:
Download the WhitePaper below
Learn what steps you can take to implement a capacity management practice that ensures you have the insights to make decisions about what infrastructure resources are needed and when, and understand the associated costs.
Today
Can your manual Capacity Management process keep up?
Without a good capacity management practice in place, you lack the insight to make informed IT and business decisions.
Faster! Quicker! With less resources!
Giving your users the ability to service themselves is one of the fastest ways to build business value in a digital enterprise. But there's a right way and a wrong way to establish the infrastructure, manage demand and create experiences that will delight different types of users.
In this eBook, discover how to apply self service with the help of enterprise service management. You'll learn about:
The Key to Going Digital explores how transformative technology can help people work faster, smarter and more easily. Discover how to create a productive digital workplace by shifting from traditional IT processes to a people-centric approach.
You'll learn about:
For them, growth means a myriad of problems to struggle with and solve, such as -
• Sourcing and supplying staff equipment
• Increasing the bandwidth of current systems
• Negotiating new service contracts
• Maintaining existing levels of service
Download this whitepaper to explore the different channels of communication for a growing business environment.
This whitepaper can help break this down for you and show you some great options for a more efficient work environment.