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Leveraging Your Service Desk to Scale Your MSP Business

For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.

Configuration, not Coding: How CA Cloud Service Management Speeds Deployment and Time to Value A Cloud

For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.

Moving Service Management to SaaS

In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and efficiencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model. This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a service management solution with a breakthrough in time.

CA Cloud Service Management Data Sheet

IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. With CA Cloud Service Management, you can implement in days, configure without programmers, and automate end-user requests. A true SaaS solution means you get the latest capabilities the minute they are available and simplified pricing gives you predictable costs—no nickel and diming or haggling over complex pricing charges.

Veeam Data Center: The Challenge of The Always-On Business

The Veeam Data Center Availability Report 2014 investigates the increasing demands organizations face to provide an ‘Always-On Business’, what actions they are taking to meet those demands, and how successful their actions are. Following on from previous Veeam Data Protection Reports, this report investigates whether existing solutions can provide the always-on availability that businesses demand in the 21st Century.

Virtual Backup Strategies: Using Storage Snapshots for Backups

Effective data protection is a mandatory element in the modern IT environment. Historically, backup strategies were confined to the last few chapters in an administrator’s manual and treated like an afterthought. Now they sit firmly at the forefront of every CIO’s mind. The ability to continue business operations after a system failure and the need to fulfil stringent compliance requirements have made backup a necessity—not only for business continuity, but also for business survival. The question organizations need to ask about data protection is not whether to backup their data, but how to backup their data.

Managing Spreadsheets: Reducing Risk and Gaining Confidence

Nine out of 10 spreadsheets have errors. Critical business decisions are made every day based on data in Excel. With the whitepaper “Managing Spreadsheets: Reducing Risk and Gaining Confidence” Incisive outlines 6 ways to manage spreadsheet risk to save time and gain confidence in your data.

Click here to download the whitepaper.

Best Practices in Cross-Platform MAM

As the idea of comprehensive Enterprise Mobility Management (EMM) has taken shape, organizations are increasingly enabling the kind of true mobility their employees have been clamoring for – and apps are a driving force.

For businesses, the ability to make this sort of mobility a reality for users has a lot to do with new developments in technology: advances not just in Mobile Device Management (MDM), but in Mobile App Management (MAM), Mobile Content Management (MCM) and security. MDM systems manage the basic configuration of device settings, access parameters, and policies/controls. MAM and MCM are software and services that can control how apps and content are accessed and used inside and outside of the office.

Mobile Policies: How to Write Guidelines Employees Will Follow

A mobile computing policy document (sometimes called an Acceptable Use Policy) tells employees what’s expected of them when it comes to using smartphones, tablets and other mobile devices for work. It marks out the responsibilities of the company as well.

These policies serve multiple purposes – but the most important are:

• Protecting corporate data and assets.

• Allowing productivity, accessibility and collaboration to happen safely, whenever and wherever it benefits the company.

Seperating Work and Personal: How BlackBerry Balance Works at the Platform Level

As more and more business processes go mobile, IT faces an ever-increasing number of security challenges. Users now have access to a multitude of personal communication channels, such as social networking sites, untrusted personal applications, webmail, web browsing, and instant messaging. Without the proper structures in place, data-transfer mechanisms such as P2P file sharing, USB connectivity, media card swapping, Bluetooth™ and NFC data transfer can all pose a threat to the enterprise.

In the past, better mobile security meant sacrificing the user experience, and vice versa.This paradigm ends with BlackBerry® Balance.™

What can BES12 do for your organization?

BES12 is the command and control center for the secured enterprise and the core of the BlackBerry® cross-platform Enterprise Mobility Management (EMM) solution.

• BES12 helps you manage enterprise mobility, across iOS, Android™, Windows® Phone and BlackBerry devices. Built on BlackBerry’s trusted, global network, BES12 makes managing enterprise mobility efficient and secure.

•BES12 introduces a new, modern architecture that consolidates all EMM control in a single, easy-to-use console. The new attribute-driven, endpoint-permissions model gives you strict control of devices, apps and data, by person or by group, more efficiently than ever.

• Monitoring and dashboards are streamlined and easy-to-use, increasing your day-to-day productivity.

The Secret Ingredient in Mobile ROI: Why Security is Paramount in EMM

If you’re in IT, whatever your role or seniority level, you know that security matters in Enterprise Mobility Management (EMM). And you don’t need another reminder: they spring up every time you catch up on industry news.

Another breach. Another hack. Another brand struggling to minimize the damage. You hope it never happens on your watch. But hope isn’t enough, so you work hard to make sure. And yet those nagging questions keep re-surfacing: Have we done everything we can? Where’s the weak link in our chain? What’s the worst that could happen – and will it?

The Top 8 Mobile Security Risks: How to Protect Your Organization

As enterprises mobilize business processes, more and more sensitive data passes through and resides on mobile devices. And while almost every CIO knows how important mobile security is, getting a grip on it can be tough. There’s a lot to consider, and new factors enter the equation all the time.

On the pages that follow, you’ll find an overview of the key issues you need to be on top of right now to protect your organization, its employees and its customers.

BMC Control-M® Is Free: The Economic Benefits of Workload Automation

Lean how to make workload automation pay for itself—and more. Workload automation can provide value throughout the organization and reduce costs to deliver more than complete return on investment. Find out how you can:

Reduce cost by eliminating the delays and errors of manual processes
Prioritize IT events according to their business impact
Maximize profit while maintaining compliance
Shorten the develop-and-deploy cycle

Integração de Big Data em Processos Comerciais e Sistemas Empresariais

No artigo, “Integração de Big Data em Processos Comerciais e Sistemas Empresariais” você aprenderá a como agregar valor máximo a sua empresa junto com Big Data. Tópicos discutidos são:

Como garantir que seus projetos de Big Data conduzirão os valores definidos do seu negócio claramente
Os desafios operacionais que cada iniciativa de Big Data deve abordar
A importância da utilização de uma abordagem empresarial para processos batch em Hadoop