An analysis of data from 1,200 benchmarking study participants quantifies the benefits an organization can gain through the use of enterprise resource planning systems (ERP's). Benchmarking data shows that Finance organizations that have adopted ERPs experienced as much as 300 percent material improvements in efficiency, and as much as 65 percent reduction in costs associated with performing Finance and Accounting operations.

Most businesses see the value in CRM and ERP. When implemented properly, these platforms can enable better sales, more efficient marketing, and drive both top line and bottom line revenue growth. Getting there however, is a challenge. This IT Managers' Journal is designed to give IT managers and business leaders 10 steps that can help them transform CRM into a winning solution for revenue growth and business efficiency. Read this ITMJ and discover how IT and business management can work together to realize real, demonstrable ROI.

Combining an experienced service partner with an informed ERP strategy helps to maximize ROI. This helps midmarket organizations to contain costs, communicate effectively, and improve to grow into more successful organizations.

Top organizations are looking for a new generation of ERP that supports multi-tiered businesses, is easy to use, flexible, and powerful enough to support a growing organization. Aligning these solutions with a carefully selected service partner can fuel growth and maximize ROI.

Customer relationship management (CRM) is about tracking and managing business relationships. Enterprise resource planning (ERP) is about managing business materials and processes. Together they can transform a business. This white paper examines how you can get the most from CRM and ERP, find the best system for your business and how IBM can help.