Infographic: Day in the Life of a Support Agent

Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out - last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.

View Now

Remote Support Buyer’s Guide

More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.

This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers a market-leading portfolio of solutions to fit any of your remote support requirements.

View Now

Abderden Report: Onward to the Future of IT Support

In this Aberdeen report, we look at how new technologies and evolving consumer expectations are transforming IT support. Organizations primed to deliver innovative solutions and meet the high expectations of customers can expedite support, resolve issues faster, increase productivity, reduce costs, and leave end-users satisfied.

View Now

Five Cloud Deployment Mistakes That Will Cost You

With lack of visibility into how cloud resources are utilized, it's easy to make costly mistakes. This paper covers five network-related cloud deployment mistakes that you might not be aware of that can negate the cloud benefits you’re hoping to achieve.

Topics discussed in this whitepaper include:

  • The risks and costs associated with redundant cloud-based services.
  • The importance of avoiding “hair-pin” traffic routing scenarios when configuring cloud services.
  • How to minimize costs by minimizing unnecessary inter-region traffic.
  • Understanding the network behavior of cloud services and taking advantage of basic optimization, configuration, and compression opportunities.
  • Recommendations for reducing Internet content delivery costs.

Get Whitepaper

The State of Network Management in 2018

Businesses rely on their networks for nearly every aspect of their operations. If packets don’t move, users and customers are directly impacted and revenue doesn’t flow.

Read the results of Kentik's survey of networking industry professionals and review how organizations are addressing their network management challenges including:

  • How network professionals assessed their organizations’ readiness to tackle networking automation and advanced networking/security analytics.
  • Why user experience and data breaches are among the top network worries.
  • How the proliferation of tools for managing networks and improving cloud visibility is impacting the enterprise and which technologies are most commonly deployed.

Get Whitepaper

Immedion Maintains Always-On, Secure Data Centers with Kentik

With bad actors constantly looking for opportunities to disrupt or penetrate networks, real-time network visibility and threat alerting are imperative. That’s why regional cloud and data center provider, Immedion chose Kentik to help maintain high customer satisfaction and provide always-on, accessible, secure services.

In their search, Immedion found that on-premises solutions required data-collector platforms to be deployed at each of its seven sites, requiring significant resources to setup and manage. With Kentik’s SaaS solution, no additional resources were needed and all sites were covered. Plus, they were able to query their network data within seconds compared to the minutes or hours that other solutions required.

Read this case study and learn how Immedion achieved:

  • Real-Time Visibility and Security Across Seven Facilities
  • Significant Time and Cost Savings
  • High Commitment to Service-Level Agreements

View Now

Cloud Architecture Best Practices: Using the Right Tools

Building a cloud application is like building a house. Without following industry best practices, everything could come tumbling down. Fortunately, Amazon established cloud architecture best practices, the AWS Well-Architected Framework.

This paper outlines their principles, "Five Pillars", best practices for cloud and further extends the Framework to networking — a critical part of cloud architecture.

This white paper will:

  • Outline the AWS Well-Architected Framework: Principles,“Five Pillars,” and best practices.
  • Inform how the Framework applies to networking — a critical part of cloud architecture.
  • Highlight how Kentik can help effectively implement these best practices.

Get Whitepaper

Immedion Maintains Always-On, Secure Data Centers with Kentik

With bad actors constantly looking for opportunities to disrupt or penetrate networks, real-time network visibility and threat alerting are imperative. That’s why regional cloud and data center provider, Immedion chose Kentik to help maintain high customer satisfaction and provide always-on, accessible, secure services.

In their search, Immedion found that on-premises solutions required data-collector platforms to be deployed at each of its seven sites, requiring significant resources to setup and manage. With Kentik’s SaaS solution, no additional resources were needed and all sites were covered. Plus, they were able to query their network data within seconds compared to the minutes or hours that other solutions required.

Read this case study and learn how Immedion achieved:

  • Real-Time Visibility and Security Across Seven Facilities
  • Significant Time and Cost Savings
  • High Commitment to Service-Level Agreements

View Now

The State of Network Management in 2018

Businesses rely on their networks for nearly every aspect of their operations. If packets don’t move, users and customers are directly impacted and revenue doesn’t flow.

Read the results of Kentik's survey of networking industry professionals and review how organizations are addressing their network management challenges including:

  • How network professionals assessed their organizations’ readiness to tackle networking automation and advanced networking/security analytics.
  • Why user experience and data breaches are among the top network worries.
  • How the proliferation of tools for managing networks and improving cloud visibility is impacting the enterprise and which technologies are most commonly deployed.

Get Whitepaper

Five Cloud Deployment Mistakes That Will Cost You

With lack of visibility into how cloud resources are utilized, it's easy to make costly mistakes. This paper covers five network-related cloud deployment mistakes that you might not be aware of that can negate the cloud benefits you’re hoping to achieve.

Topics discussed in this whitepaper include:

  • The risks and costs associated with redundant cloud-based services.
  • The importance of avoiding “hair-pin” traffic routing scenarios when configuring cloud services.
  • How to minimize costs by minimizing unnecessary inter-region traffic.
  • Understanding the network behavior of cloud services and taking advantage of basic optimization, configuration, and compression opportunities.
  • Recommendations for reducing Internet content delivery costs.

Get Whitepaper

Cloud Architecture Best Practices: Using the Right Tools

Building a cloud application is like building a house. Without following industry best practices, everything could come tumbling down. Fortunately, Amazon established cloud architecture best practices, the AWS Well-Architected Framework.

This paper outlines their principles, "Five Pillars", best practices for cloud and further extends the Framework to networking — a critical part of cloud architecture.

This white paper will:

  • Outline the AWS Well-Architected Framework: Principles,“Five Pillars,” and best practices.
  • Inform how the Framework applies to networking — a critical part of cloud architecture.
  • Highlight how Kentik can help effectively implement these best practices.

Get Whitepaper

Remote Support Buyer’s Guide

More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.

This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers a market-leading portfolio of solutions to fit any of your remote support requirements.

Get Whitepaper

Infographic: Day in the Life of a Support Agent

Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out - last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.

Get Whitepaper

Abderden Report: Onward to the Future of IT Support

In this Aberdeen report, we look at how new technologies and evolving consumer expectations are transforming IT support. Organizations primed to deliver innovative solutions and meet the high expectations of customers can expedite support, resolve issues faster, increase productivity, reduce costs, and leave end-users satisfied.

View Now

Integrate Content & Process

Merging your process and content can transform your organization—putting you that much closer to achieving digital transformation. From making your content generally more useful for customers and employees to having your business run more efficiently, this eBook will uncover practical tips and insights on how to successfully digitize and automate your business.

View Now