Importance of Remote Support in a Shift Left World

More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including:

  • Controlling costs
  • Minimizing lost time
  • Improving the customer experience
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IDC Executive Summary: Support Services as a Competitive Differentiator

To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their support experiences and preferences at work and on their personal devices. IDC also surveyed 950 support providers for information about their support programs and the technology they use to deliver support.

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The Importance of Remote Support IN A SHIFT-LEFT WORLD

More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including:

  • Controlling costs
  • Minimizing lost time
  • Improving the customer experience
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Point of View: Supporting Distance Learners and Educators

Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?

A guided support model meets employee expectations and increases IT effectiveness.

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Don’t Take Our Word For It. Take a 14-day Free Trial

All the clever marketing in the world can’t compare to the experience of using Zadara. So, go ahead. Try it for yourself. It won’t cost you anything. We don’t even collect your credit card or billing information. That’s what we mean by ‘zero-risk’.

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Migrate SQL Server applications directly to AWS

Zadara hybrid cloud storage service for AWS delivers enhanced availability, simplified backup, advanced replication, and comprehensive disaster recovery capabilities, while providing a path to dramatically reduced Microsoft SQL Server licensing costs.

Read this solution brief to discover how you can migrate SQL Server applications directly to AWS, virtually unmodified, with Zadara hybrid cloud storage services.

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Migrate SQL Server applications directly to VMware Cloud on AWS

Zadara hybrid cloud storage service for VMware Cloud on AWS delivers simplified application backup, advanced replication, and comprehensive disaster recovery capabilities, while providing a path to dramatically reduced Microsoft SQL Server licensing costs.

Read this solution brief to discover how you can migrate SQL Server applications directly to VMware Cloud on AWS, virtually unmodified, with Zadara hybrid cloud storage services.

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How to Establish High Availability with SQL Server Standard Edition

Microsoft SQL Server is the foundation of many enterprises’ mission-critical applications, making high availability (HA)imperative as they seek to modernize on the cloud. However, the cost of SQL Server Enterprise prohibits many from doing so, as the cost is too high for those that only need the HA features.

This eBook outlines how Zadara makes it possible to establish high availability SQL Server using standard licenses, while maintaining your enterprise-grade capabilities and unlocking the speed and scale of Amazon Web Services (AWS).

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Mobile Devices: The New Support Frontier for IT

Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?

A guided support model meets employee expectations and increases IT effectiveness.

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Infographic: Biggest Tech Support Time Wasters

When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key—especially if the issues are actually easy to fix. This infographic highlights some of the biggest communication barriers to resolving tickets.

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Infographic: Day in the Life of a Support Agent

Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.

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Abderden Report: Onward to the Future of IT Support

In this Aberdeen report we look at how new technologies & evolving consumer expectations are transforming IT support. Organizations primed to deliver innovative solutions and meet the high expectations of customers can expedite support, resolve issues faster, increase productivity, reduce costs, and leave end-users satisfied.

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Infographic: Day in the Life of a Support Agent

Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out - last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.

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Remote Support Buyer’s Guide

More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.

This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers a market-leading portfolio of solutions to fit any of your remote support requirements.

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