How to Make a More Efficient IT Helpdesk
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing call volumes and optimizing team outputs.
Get this exclusive free guide to learn seven solutions for reducing Helpdesk calls and boosting productivity. Find out:
- How to maximize your team's capabilities.
- Tactics to increase user knowledge.
- Best practices for Helpdesk communication.
- Clear, visual instructions for implementation.
Digital Transformation of HR
Employee engagement, recruitment and culture have all undergone a digital transformation. That can make hitting your HR goals more difficult.
This new guide features a range of tips and visual examples to help you connect with, engage, and motivate your employees in a digital workplace.
Get your copy now for tips and best practice on how to:
- Boost engagement and reduce disconnection
- Revitalize training and development
- Create richer, more immersive onboarding
- Rebuild positive workplace culture
Cracking the Hackers – How to Build a 100% Engaged Human Firewall
Every day over 2,200 cyber-attacks hit organizations around the world. The human firewall is under threat. Phishing scams, malware and other tactics exploit remote workers’ weaknesses.
Doubling down and ensuring 100% effectiveness of your human firewall has never been more important.
This exclusive free guide contains everything you need for a successful cyber security campaign:
- The cyber-threat today – what does it mean for you?
- A block and tackle strategy – combining protection with proaction.
- Employee communication – tactics from training to breaches.
- Building an InfoSec campaign – how to get your messages read and acted on.
How to Make a More Efficient IT Helpdesk
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing call volumes and optimizing team outputs.
Get this exclusive free guide to learn seven solutions for reducing Helpdesk calls and boosting productivity. Find out:
- How to maximize your team's capabilities.
- Tactics to increase user knowledge.
- Best practices for Helpdesk communication.
- Clear, visual instructions for implementation.
Webcast TLS and the Zero Trust Paradigm
The Zero Trust model, based on the simple principle of “trust nobody”, defines rules which enhance the security of networks against attacks, whether they are initiated from the outside or within. However, with rise of encryption of Internet traffic, it is becoming increasingly difficult to implement the Zero Trust model in an effective way.
This On Demand webinar discusses:
- The Zero Trust model.
- The role visibility plays in the implementation of Zero Trust .
- How TLS decryption is essential for a fool proof Zero Trust strategy.
eBook: Rescue Resolve Evolve
Millions of workers are walking around with their office, computer, filing cabinet, phone, email, working documents, and more right in the palm of their hands.
Many no longer even have a physical office to go to. They’re on the road, work remotely, and connect virtually with employers, clients, and partners who may be in a different city or country altogether.
What enabled this new work reality? Technology. For ever-growing numbers of people, whether they’re IT professionals, marketers, operations folks, salespeople, or others, tech is elemental.
And when a tech problem crops up, work comes to a stop. It’s a point of friction every worker, IT department, and enterprise has experienced—and one that nobody needs. So how does IT resolve issues quickly while evolving the business’s capacity to succeed?
This insightful guide walks you through the five foundational elements of frictionless support.
Key Performance Requirements For Remote Support
Today’s enterprises demand remote tech support that’s quick, easy and effective. And yet a surprising number of solutions are still slow, cumbersome and incomplete – and organizations that use them are losing time, loyalty and money.
IDC Exec Summary-Support as a Competitive Differentiator
To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their support experiences and preferences at work and on their personal devices. IDC also surveyed 950 support providers for information about their support programs and the technology they use to deliver support.
OnDemand Webinar Zero Trust
The Zero Trust model, based on the simple principle of “trust nobody”, defines rules which enhance the security of networks against attacks, whether they are initiated from the outside or within. However, with rise of encryption of Internet traffic, it is becoming increasingly difficult to implement the Zero Trust model in an effective way.
This On Demand webinar discusses:
- The Zero Trust model.
- The role visibility plays in the implementation of Zero Trust .
- How TLS decryption is essential for a fool proof Zero Trust strategy.
Zero Trust Whitepaper
Modern cyberattacks are not limited to just network intrusion from the outside. Internal threat actors can often be found at the center of sophisticated attacks.
Evolving Customer Expectations Drive Adoption Of Visual Engagement Tools
In today’s digital world, consumers conduct much of their personal lives through taps, clicks, and finger swipes. But they do not find that same freedom and ease in the agent-assisted experiences they have when doing business with brands. Instead, consumers struggle through a series of disconnected experiences and painfully long calls that leave them frustrated and less trusting of brands.
The current tools organizations are using today for visual engagement just don't cut it. Purpose-built visual engagement technology, like co-browsing and camera sharing, is expected to help remove these pain points.
Rescue by LogMeIn commissioned Forrester Consulting to survey CX professionals to dig into the issue. The bottom line: Adopting the right visual engagement technology is critical for brands focused on increasing customer trust and decreasing customer effort as their top CX goals. Learn more about what they found.
Download the full Forrester survey.
eBook: Rescue Resolve Evolve
Millions of workers are walking around with their office, computer, filing cabinet, phone, email, working documents, and more right in the palm of their hands.
Many no longer even have a physical office to go to. They’re on the road, work remotely, and connect virtually with employers, clients, and partners who may be in a different city or country altogether.
What enabled this new work reality? Technology. For ever-growing numbers of people, whether they’re IT professionals, marketers, operations folks, salespeople, or others, tech is elemental.
And when a tech problem crops up, work comes to a stop. It’s a point of friction every worker, IT department, and enterprise has experienced—and one that nobody needs. So how does IT resolve issues quickly while evolving the business’s capacity to succeed?
This insightful guide walks you through the five foundational elements of frictionless support.
Key Performance Requirements For Remote Support
Today’s enterprises demand remote tech support that’s quick, easy and effective. And yet a surprising number of solutions are still slow, cumbersome and incomplete – and organizations that use them are losing time, loyalty and money.
IDC Exec Summary-Support as a Competitive Differentiator
To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their support experiences and preferences at work and on their personal devices. IDC also surveyed 950 support providers for information about their support programs and the technology they use to deliver support.
Importance of Remote Support in a Shift Left World
More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including:
- Controlling costs
- Minimizing lost time
- Improving the customer experience