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Whitepaper – Building a single customer view using APIs

Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems.

Read this whitepaper to learn:

A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time.
How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier.
The stories of customers like SES who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.

Whitepaper – Building a single customer view using APIs

Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems.

Read this whitepaper to learn:

A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time.
How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier.
The stories of customers like SES who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.

Your HR Plan

Maybe you’re evaluating GPS fleet tracking, but you’re worried it’ll spook your drivers.

Or maybe you’re just starting to research vehicle tracking. You see how it could benefit your company — saving you money, improving customer service, encouraging better driver behavior. But you’re thinking it could also hurt employee morale. What if it makes your drivers think you don’t trust them?

And what does the law say? When are you violating your drivers’ privacy? What can and can’t you do? Could these trackers come back to bite you with a lawsuit?

How Do We Tell Our Drivers?

Maybe you’re evaluating GPS fleet tracking, but you’re worried it’ll spook your drivers.

Or maybe you’re just starting to research vehicle tracking. You see how it could benefit your company — saving you money, improving customer service, encouraging better driver behavior. But you’re thinking it could also hurt employee morale. What if it makes your drivers think you don’t trust them?

And what does the law say? When are you violating your drivers’ privacy? What can and can’t you do? Could these trackers come back to bite you with a lawsuit?

Ransomware is Increasing the Risks & Impact to Organizations

"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.

Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."

Don’t Overlook Your Email Archiving Systems

"Today, business users need on-the-go access to all their critical data, which includes emails, documents and attachments. For IT administrators, striking the balance between productivity for users and compliance needs for the organization is necessary.

A September 2017 commissioned study conducted by Forrester Consulting shows 92% of business users believe easily finding emails and related documents using search functions is important or critical to the ability to do their job.

Download the study to discover more of Forrester Consulting’s important findings on the email archiving needs of modern business users—and how you can meet them."

5 Cyberthreats IT Healthcare Pros Must Tackle

Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.

Learn the biggest threats to your organization and how to improve protection against:

Ransomware such as WannaCry
Malicious URLs that entice users to click
Bad Attachments that can infect your network
Business email compromise that siphons information or cash from your organization
Internal employees and the potential for malicious intent or careless mistakes

Don’t Overlook Your Email Archiving Systems

"Today, business users need on-the-go access to all their critical data, which includes emails, documents and attachments. For IT administrators, striking the balance between productivity for users and compliance needs for the organization is necessary.

A September 2017 commissioned study conducted by Forrester Consulting shows 92% of business users believe easily finding emails and related documents using search functions is important or critical to the ability to do their job.

Download the study to discover more of Forrester Consulting’s important findings on the email archiving needs of modern business users—and how you can meet them."

5 Cyberthreats IT Healthcare Pros Must Tackle

Regulatory fines for violations of HIPAA in the US, DPA in the UK and GDPR can cost organizations millions of dollars. And providers can’t afford the costs of cyber security incidents which can range from prolonged downtime, not being able to care for patients, to paying a ransom to unencrypt important data.

Learn the biggest threats to your organization and how to improve protection against:

Ransomware such as WannaCry
Malicious URLs that entice users to click
Bad Attachments that can infect your network
Business email compromise that siphons information or cash from your organization
Internal employees and the potential for malicious intent or careless mistakes

Ransomware is Increasing the Risks & Impact to Organizations

"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum.

Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."

Osterman Whitepaper: Best Practices for Implementing Security Awareness Training

What if your employees were more informed about security threats, more skeptical about what they receive in email, and less likely to click on malicious links in email without first verifying them?

There are some impactful, quick wins that you and your organization can realize by implementing security awareness training. This recent in-depth survey of security professionals by Osterman Research shows that the leading security concerns across organizations are all areas in which security awareness training can yield significant benefits.

Here are some suggestions on processes and practices to consider when developing a security awareness training program that will actually change behavior and make the organization less likely to fall prey to a cyberattack.

State of Email Security

"THE STATE OF EMAIL SECURITY 2018 REPORT

The Latest Threats, Confidence Killers And Bad Behaviors – And How To Fix Them

Download The State of Email Security 2018 Report to learn:

How employees are your first and last line of defense in attacks
Ways to adjust your approach to prioritize educating the riskiest employees
The magnitude of growth around impersonation attacks and phishing

GLOVIA® OM Order and Inventory Management App

Learn How Your Team/Channel Partners Can Access Vital Information Seamlessly On the Go

Fujitsu GLOVIA® OM Order and Inventory Management App offers a robust solution for companies and their channel partners to place orders, manage inventory and fulfillment while on the go. Working seamlessly between online and offline mode, GLOVIA OM Order and Inventory Management App can dramatically improve productivity, accuracy and customer experience for any company.

Finding the ROI in Digital Transformation

OSIsoft commissioned Navigant Research to analyze its PI System through interviews with customers, market data, and analyst insights into the market. This analysis does not represent an endorsement of the PI System but rather a review of key findings and case studies from the user perspective. Findings from the interviews show compelling evidence for positive returns on investment (ROIs) from a PI System deployment. However, a critical element Navigant Research’s analysis uncovered the need to select the appropriate use case for the system.

This white paper contains Navigant Research’s view of key trends within the digital transformation market, case studies from PI System customers, and Navigant Research’s recommendations for industrial customers considering digital transformation platforms.

Capture, Correlate, and Manage Customer Data in Real Time to Create Unified Customer Experiences

Organizations today are handling an inordinate amount of data from different sources and to help make sense of this influx they’re using data storage and analytics solutions. Yet, it can be a challenge to collect customer data from multiple technologies, sources, and touchpoints to be able to enrich it in a way that produces a unified data set on every customer. These complete and comprehensive data sets are needed, though, because they become the necessary foundation for driving and delivering meaningful, consistent and relevant customer experiences.

Brands are leveraging enterprise data storage technologies like Data Lakes and Enterprise Data Warehouses (EDWs) to house customer data. However, those solutions alone won’t allow an organization to capture, correlate and manage their real-time incoming data to support customer data initiatives aimed at creating unified customer experiences.

This paper will highlight key differences, benefits, and challenges of Enterprise Data Warehouses and Data Lakes, and introduce the one, key solution every brand should employ to create and drive unified customer experiences.