The better your engagement and support processes are, the more efficient and productive your business will be. But you need the right remote support tool and choosing the best one for your organization is critical to success. Look not at just the solution's features but also at what it offers you in the results. Many competitors and non purpose built support solutions won't give you the results you need to get the job done right and on time. Consider these results as you investigate the use of a remote support tool.