This guide is designed to help you build a strong business case for an ITSM investment, show you how to increase the likelihood of getting the business case approved,and ultimately improve professional relationships by demonstrating how IT adds value to the organization as a true partner.

In the end, you’ll understand how to highlight the need for the investment and be able to justify the cost based on the value it will offer. Your business case will build consensus and urgency among stakeholders – creating a compelling reason to change from the status quo and invest in future growth.

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