Business Strategy, more than ever, depends on the execution and delivery of smart technology enabled services. IT management is being challenged to align their capabilities to that strategy and lead the technology charge. Often however, there exists a gap between the capabilities IT departments possess and the demands of the business. These gaps generally fall into 3 categories: lack of qualified staff, lack of essential tools, and lack of necessary skills. This informative interactive eBook will help you understand the gaps that are holding your IT department back and provide insights into how best to address them. Only by quickly aligning its capabilities to the needs of the business will IT deliver the technology leadership the business and markets demand.