Real-Time Digital: Wake-Up Call for IT Operations
Not long ago, IT Operations professionals analyzed log files-such as IIS logs, Apache Logs or Windows event logs-after application performance had already deteriorated or after the application was unavailable. In today's digital economy, application downtime directly impacts business; Moreover, modern applications are leveraging the cloud, allowing business to innovate at a rapid pace with limited risk. Continuous innovation creates continuous change. To adapt to these influences, IT Operations must change the way infrastructure and applications are managed and monitored. One of the key goals for IT Operations is to reduce Mean Time to Identify (MTTI) and Mean Time to Remediate (MTTR) from months, to a few hours. Given these new cloud-based applications and evolving architectures, this paper provides key insights into the changes that traditional IT operations should prepare for to improve IT ops analytics.