Application performance management (APM) has graduated from monitoring back-end systems to helping delight customers. Infrastructure and operations (I&O) professionals tasked with managing today's complex technology face choosing from a dizzying number of vendors to keep critical client-facing systems up and anticipate problems.
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The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and management, are unable to support the speed and agility requirements of the digital enterprise. IT organizations must reengineer their approach from traditional analytics and reporting to adaptive, real-time digital service analytics.
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We live in an always-on world. We are quick to adopt new technology and quick to abandon it if slow or unresponsive. This mobile-consumer mindset has created significant challenges for IT: ensure customer satisfaction by proactively monitoring performance and availability, identify web application problems, predict the performance of the application and measure service levels. TrueSight App provides all of them.
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As a global leader in the pharmaceutical market, Sanofi must support sustainable innovation and growth throughout its large organization. Sanofi IT and business services must perform reliably and consistently even as the number of users expands and new demands are placed on the underlying infrastructure. This paper describes how capacity management enabled Sanofi to prepare effectively for shifting business demands and avoid the kind of bottlenecks that can degrade service. Furthermore, the successful partnership that developed between IT and the business continues to help Sanofi deliver powerful results, such as:
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Learn what steps you can take to implement a capacity management practice that ensures you have the insights to make decisions about what infrastructure resources are needed and when, and understand the associated costs.
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Can your manual Capacity Management process keep up?
Without a good capacity management practice in place, you lack the insight to make informed IT and business decisions.
Faster! Quicker! With less resources!