Retailers experienced an era like no other when COVID-19 spread worldwide. Shopping switched from in-store to online nearly overnight. The supply chain experienced unprecedented upheaval in product availability and pricing, and purchasing patterns reshuffled product category priorities. As a result, brands had to quickly shift their operations to serve customers and protect revenue in a time of deep uncertainty.
The pandemic upended the retail landscape, but a measured recovery has already begun that will require new approaches and greater agility than ever before. Brands with a strong reinvention approach — one that leverages the latest technology tools and seamlessly supports complex transactions and multi-layered compliance obligations — will successfully navigate the new paradigm and strengthen their market share.
In this e-book by Retail TouchPoints, sponsored by Vertex, Oracle and KPMG, learn some of the core ways retailers can pivot to meet the new pandemic realities, including transformation tips to expand revenue, enhance operations, and maintain compliance.