Open source software (OSS) has long held the allure of being available for free use in the form of community-supported projects, in addition to being available in commercially packaged and supported versions that are targeted at business users. That allure of free software has carried with it the belief that by avoiding subscription fees, customers can save money in the long term. Numerous IDC Business Value research studies have found that higher operational costs associated with self-supporting community-based infrastructure software far outstrips the cost of commercial subscription support, when that software is used in a mission-important or mission-critical capacity.