Discover Benefits and Best Practices to Improve a Call Center

In the modern world, call centers remain one of the most challenging places to work in. They have very high turnover rates, usually low employee satisfaction, and are regarded as a cost center by most executives.

The ongoing pandemic has had a major effect on how businesses operate, including call centers. It forced many offices to close down and created pressure to switch to a work-from-home (WFH) environment. There is no saying if this “new normal” is here for good, but many businesses have already decided to cultivate WFH while some are still struggling.

So, how can you manage your team effectively in one of the most challenging environments under the pressures of digitalization, remote work, and customer demands?

Download this Success Kit to discover how to improve your Call Center.

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Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper