eBook: Keeping Pace With The Modern Customer

Your customers’ expectations are higher than ever. The millennial generation demands ease, speed and consistency, no matter how they choose to connect with companies.

Instead of facing the problem head-on, companies have tried to adapt their aging software by simply bolting on new channels (and software) as needed. As with any “Frankenstein” approach, the resulting contact center becomes a slow-moving monster, full of disjointed parts. It’s time to dismantle the monster—tool by tool, process by process—to find out exactly what is holding the contact center back.

Get this eBook now. Learn how you can:

  • Stay ahead of the curve with a cloud based contact center
  • Deliver seamless experiences across voice, web, email, social, and mobile
  • Empower agents with the tools they need to fulfill the high expectations of millennial customers
Get Whitepaper

Digital Disruption via APIs: Why APIs? Why Now?

Today’s leading enterprises are transforming digitally, jumping head first into the API economy. Transformations are being driven by connected devices and consumers’ thirst for compelling brand experiences—all generating a vast and ever-growing amount of data.

In the API economy, application programming interfaces (APIs) act as the digital glue that links services, applications and systems. This allows businesses to make the most of their data to create compelling customer experiences and open new revenue channels. This TechBytes series sponsored by IBM explores why APIs, why should you care as a Developer and IT Manager and how you can make a difference. It will help you make it real and describe who you can partner with internally and externally.

About the presenter:

Amit Acharya is a Program Director, Product Management & Strategy, IBM API Connect & Gateways. Amit is responsible for leading the strategy, roadmap and offering deliverables for API Connect. He is passionate about technology and loves interacting with various customers.

View IBM's privacy policy here

View Now

Digital Disruption via APIs: Why Should I Care? How can I Make a Difference?

Today’s leading enterprises are transforming digitally, jumping head first into the API economy. Transformations are being driven by connected devices and consumers’ thirst for compelling brand experiences—all generating a vast and ever-growing amount of data.

In the API economy, application programming interfaces (APIs) act as the digital glue that links services, applications and systems. This allows businesses to make the most of their data to create compelling customer experiences and open new revenue channels. This TechBytes series sponsored by IBM explores why APIs, why should you care as a Developer and IT Manager and how you can make a difference. It will help you make it real and describe who you can partner with internally and externally.

About the presenter:

Amit Acharya is a Program Director, Product Management & Strategy, IBM API Connect & Gateways. Amit is responsible for leading the strategy, roadmap and offering deliverables for API Connect. He is passionate about technology and loves interacting with various customers.

View IBM's privacy policy here

View Now

Digital Disruption via APIs: How Do I Make It Real? Who Can I Partner With?

Today’s leading enterprises are transforming digitally, jumping head first into the API economy. Transformations are being driven by connected devices and consumers’ thirst for compelling brand experiences—all generating a vast and ever-growing amount of data.

In the API economy, application programming interfaces (APIs) act as the digital glue that links services, applications and systems. This allows businesses to make the most of their data to create compelling customer experiences and open new revenue channels. This TechBytes series sponsored by IBM explores why APIs, why should you care as a Developer and IT Manager and how you can make a difference. It will help you make it real and describe who you can partner with internally and externally.

About the presenter:

Amit Acharya is a Program Director, Product Management & Strategy, IBM API Connect & Gateways. Amit is responsible for leading the strategy, roadmap and offering deliverables for API Connect. He is passionate about technology and loves interacting with various customers.

View IBM's privacy policy here

View Now

Migrating Enterprise Applications to Microsoft Azure

Migrating applications is a subject that can strike fear into the heart of even the most seasoned IT professional. Stories of poorly executed migrations abound, and they often cost businesses dearly in terms of time and money. As organizations consider migrating applications out of their own data centers and into the cloud, the level of anxiety can grow exponentially.

However, moving an enterprise application to the cloud doesn’t have to be a nerve-wracking experience. By following some simple guidelines, you can easily determine the best strategy for migrating your applications and taking maximum advantage of the cloud.

This white paper examines the most common application migration issues and offers guidance on how to manage them.

Get Whitepaper

10 Steps to Success with Public Cloud Adoption

You can’t ignore it anymore – cloud is no longer an option, it’s a requirement. Your cloud program is the single most significant technology shift your company will face over the next decade. However, getting to the cloud requires much more than following a few best practices. This guide walks you through ten best practices and resources — from Rackspace and CTP — to support your successful transition.
Get Whitepaper

Accelerate Your Journey to the Cloud

Deploying technology that helps streamline operations and drive innovation is a top priority in the digital agenda. Find out how the SAP HANA Enterprise Cloud service can support your digital transformation goals.
Get Whitepaper

Security approaches for open hybrid clouds in government

Government agencies depend on the ability to effectively share and utilize data, deploy digital services, and pool IT resources.

This whitepaper summarizes several effective approaches that government agencies are adopting to ensure their cloud initiatives are highly secure even as they enable greater data-sharing and collaboration across agencies. These approaches are drawn from the webinar, “Securing Intelligence in an Open Hybrid Cloud,” which explains that a multifaceted approach to cloud security is required to achieve successful outcomes. Cloud security is the keystone of IT modernization efforts.

Get Whitepaper

Give Legacy Code New Life With Modern COBOL AppDev: Using COBOL as a JVM language

With billions of lines of COBOL in use, this business language powers a large percentage of every ATM, government, and many other business transactions. Many businesses are looking for new ways to utilize decades of solid business logic without having to replace a mission critical application.

Attend this TechBytes series sponsored by Micro Focus and presented by SourceForge to learn how organizations around the world are utilizing existing .NET and Java development teams to integrate and modernize COBOL applications. Attendees will learn:

  • What tools can be used to ‘free’ business logic from legacy code
  • Exposing COBOL processes as REST base services
  • Using COBOL as a .NET or JVM language

Don’t wait – register now for these TechBytes to get started.

About the Presenter:
Michael Bleistein, Principal Architect, at Micro Focus, is a 25-year veteran when it comes to COBOL. Currently he specializes in modernization through .NET, Java, and SOA using Visual COBOL, helping customers understand Micro Focus solutions and how they can be used to combat their business problems.

View Now

Give Legacy Code New Life With Modern COBOL AppDev: Using COBOL as a .NET language

With billions of lines of COBOL in use, this business language powers a large percentage of every ATM, government, and many other business transactions. Many businesses are looking for new ways to utilize decades of solid business logic without having to replace a mission critical application.

Attend this TechBytes series sponsored by Micro Focus and presented by SourceForge to learn how organizations around the world are utilizing existing .NET and Java development teams to integrate and modernize COBOL applications. Attendees will learn:

  • What tools can be used to ‘free’ business logic from legacy code
  • Exposing COBOL processes as REST base services
  • Using COBOL as a .NET or JVM language

Don’t wait – register now for these TechBytes to get started.

About the Presenter:
Michael Bleistein, Principal Architect, at Micro Focus, is a 25-year veteran when it comes to COBOL. Currently he specializes in modernization through .NET, Java, and SOA using Visual COBOL, helping customers understand Micro Focus solutions and how they can be used to combat their business problems.

View Now