eBook: 5 Tech Trends Redefining the Customer Experience

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

In this eBook, learn:

  • Five trends will have the biggest impact on customer experience
  • How to use machine learning to detect patterns and trends to deliver the next great customer experiences
  • How to future proof your contact center and adapt to changing customer needs
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Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

Get this report now to learn about:

  • Changing customer expectations and how they have shaped the way companies operate contact centers
  • How SMBs can turn personal knowledge about their customers into a customized experience and competitive advantage
  • The benefits that the cloud offers to SMBs when it comes to their customer experience strategy
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eBook: Engage With Customers in an Ultra-Connected Era

Finding new customers and maintaining relationships with those you already have takes time and effort. When your customers are ready to engage, are you meeting them where they are? As the world becomes more digital it’s vital for all businesses to be able to communicate with customers whenever and wherever the customer wants - be that via phone call, SMS, online chat, or social media.

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  • How to engage with your customers in an ultra-connected world
  • How to make your customer engagement operations easy and efficient
  • Why it’s time for an all-in-one cloud contact center solution
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eBook: Keeping Pace With The Modern Customer

Your customers’ expectations are higher than ever. The millennial generation demands ease, speed and consistency, no matter how they choose to connect with companies.

Instead of facing the problem head-on, companies have tried to adapt their aging software by simply bolting on new channels (and software) as needed. As with any “Frankenstein” approach, the resulting contact center becomes a slow-moving monster, full of disjointed parts. It’s time to dismantle the monster—tool by tool, process by process—to find out exactly what is holding the contact center back.

Get this eBook now. Learn how you can:

  • Stay ahead of the curve with a cloud based contact center
  • Deliver seamless experiences across voice, web, email, social, and mobile
  • Empower agents with the tools they need to fulfill the high expectations of millennial customers
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Digital Disruption via APIs: Why APIs? Why Now?

Today’s leading enterprises are transforming digitally, jumping head first into the API economy. Transformations are being driven by connected devices and consumers’ thirst for compelling brand experiences—all generating a vast and ever-growing amount of data.

In the API economy, application programming interfaces (APIs) act as the digital glue that links services, applications and systems. This allows businesses to make the most of their data to create compelling customer experiences and open new revenue channels. This TechBytes series sponsored by IBM explores why APIs, why should you care as a Developer and IT Manager and how you can make a difference. It will help you make it real and describe who you can partner with internally and externally.

About the presenter:

Amit Acharya is a Program Director, Product Management & Strategy, IBM API Connect & Gateways. Amit is responsible for leading the strategy, roadmap and offering deliverables for API Connect. He is passionate about technology and loves interacting with various customers.

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Digital Disruption via APIs: Why Should I Care? How can I Make a Difference?

Today’s leading enterprises are transforming digitally, jumping head first into the API economy. Transformations are being driven by connected devices and consumers’ thirst for compelling brand experiences—all generating a vast and ever-growing amount of data.

In the API economy, application programming interfaces (APIs) act as the digital glue that links services, applications and systems. This allows businesses to make the most of their data to create compelling customer experiences and open new revenue channels. This TechBytes series sponsored by IBM explores why APIs, why should you care as a Developer and IT Manager and how you can make a difference. It will help you make it real and describe who you can partner with internally and externally.

About the presenter:

Amit Acharya is a Program Director, Product Management & Strategy, IBM API Connect & Gateways. Amit is responsible for leading the strategy, roadmap and offering deliverables for API Connect. He is passionate about technology and loves interacting with various customers.

View IBM's privacy policy here

View Now

Digital Disruption via APIs: How Do I Make It Real? Who Can I Partner With?

Today’s leading enterprises are transforming digitally, jumping head first into the API economy. Transformations are being driven by connected devices and consumers’ thirst for compelling brand experiences—all generating a vast and ever-growing amount of data.

In the API economy, application programming interfaces (APIs) act as the digital glue that links services, applications and systems. This allows businesses to make the most of their data to create compelling customer experiences and open new revenue channels. This TechBytes series sponsored by IBM explores why APIs, why should you care as a Developer and IT Manager and how you can make a difference. It will help you make it real and describe who you can partner with internally and externally.

About the presenter:

Amit Acharya is a Program Director, Product Management & Strategy, IBM API Connect & Gateways. Amit is responsible for leading the strategy, roadmap and offering deliverables for API Connect. He is passionate about technology and loves interacting with various customers.

View IBM's privacy policy here

View Now

Migrating Enterprise Applications to Microsoft Azure

Migrating applications is a subject that can strike fear into the heart of even the most seasoned IT professional. Stories of poorly executed migrations abound, and they often cost businesses dearly in terms of time and money. As organizations consider migrating applications out of their own data centers and into the cloud, the level of anxiety can grow exponentially.

However, moving an enterprise application to the cloud doesn’t have to be a nerve-wracking experience. By following some simple guidelines, you can easily determine the best strategy for migrating your applications and taking maximum advantage of the cloud.

This white paper examines the most common application migration issues and offers guidance on how to manage them.

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10 Steps to Success with Public Cloud Adoption

You can’t ignore it anymore – cloud is no longer an option, it’s a requirement. Your cloud program is the single most significant technology shift your company will face over the next decade. However, getting to the cloud requires much more than following a few best practices. This guide walks you through ten best practices and resources — from Rackspace and CTP — to support your successful transition.
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Accelerate Your Journey to the Cloud

Deploying technology that helps streamline operations and drive innovation is a top priority in the digital agenda. Find out how the SAP HANA Enterprise Cloud service can support your digital transformation goals.
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Security approaches for open hybrid clouds in government

Government agencies depend on the ability to effectively share and utilize data, deploy digital services, and pool IT resources.

This whitepaper summarizes several effective approaches that government agencies are adopting to ensure their cloud initiatives are highly secure even as they enable greater data-sharing and collaboration across agencies. These approaches are drawn from the webinar, “Securing Intelligence in an Open Hybrid Cloud,” which explains that a multifaceted approach to cloud security is required to achieve successful outcomes. Cloud security is the keystone of IT modernization efforts.

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