Top 10 Use Cases for Chatbots in Higher Education

Gen Z are most open to chatbots than any other age range, the demographic that comprises the majority of higher education students. But how should chatbots be best used in universities and colleges?

If you are ready to start your chatbot journey but don’t know where to start, download this SlideShare to learn the top 10 chatbot use cases that universities and colleges around the world are benefitting from.

Drawing from our 15+ years of experience building chatbots for higher education, these 10 chatbot examples will show how you can adopt chatbots for the benefit of your students, support agents, and school. Some use cases include:

  • Provide 24/7 availability.
  • Take the load off the team during seasonal peaks.
  • Devote more time to complex or sensitive queries.
  • Automate appointments and bookings.

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Sky-high Expectations – How to Improve Student Support in a Digitally-Demanding World

Student support expectations are at an all-time high, and many higher education institutions are struggling to match them.

This level of student support isn’t achievable with phone. Digital channels are essential to matching student expectations, particularly live chat and chatbots. To go above and beyond and stand out from competitors, schools need digital omnichannel.

Download this eBook to learn:

  • Why schools must adopt digital support channels.
  • How schools can use live chat and chatbots to meet student expectations.
  • How digital omnichannel takes it up a level, improving support quality, efficiency, and personalization.

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Higher Education Cheat Sheet – 4 Proven Strategies to Increase Enrollment this Fall

Over the past two years, postsecondary enrollment has decreased by 7.4% in the US. If that stat doesn’t get you thinking of new strategies to increase intake at your school this year, nothing will!

With such intense competition among universities and colleges, grabbing the attention of prospective students is no easy feat. And this is only half the battle – you now need to prove that your school is the right choice for them. While this is a complex battle, there is one very straightforward but crucial element that you must get right – student support.

This guide will lay out 4 cost-effective strategies that any school can adopt to help them engage with more prospective students and increase enrollment this fall. You’ll also find success stories from other higher education institutions like Thompson Rivers University and Cambrian College who are benefiting from these strategies.

Download this slideshare and start reversing the enrollment decline!

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Higher Education – Live Chat & Chatbot Benchmark Data 2022

Live chat teams in higher education achieved an average 88.8% customer satisfaction score (CSAT) in 2021.

Analyzing chats that passed through the Comm100 platform in 2021, we have calculated the latest live chat and chatbot benchmarks in higher education. With these stats at hand, universities and colleges can understand how well they are performing compared to their peers and learn where they need to improve. The report also provides best practices so higher education institutions can realize the potential of live chat and chatbots.

Download this report to find out the latest live chat and chatbot benchmarks in higher education, including:

  • Customer satisfaction (CSAT)
  • Wait time
  • Chat duration
  • Mobile live chats
  • Total chats handled by chatbots
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New Independent Practice Checklist

Taking the decision to establish a new independent practice is an exciting first step in your journey as a clinician. While transitioning to an independent practice comes with new responsibilities, it also opens the door to a more intimate way to provide care for your patients and deepen the patient-physician relationship. Whether you are coming from a different practice or are straight out of medical school, we’ve developed this brief guide to give you a step-by-step overview with resources and advice from successful independent practices.

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Empowering Sustainable Primary Care

Throughout the pandemic, the resilience, dedication, and heroism of primary care professionals across the nation was put on full display. But even before the pandemic reshaped the healthcare landscape, there has been a growing consensus around the idea that primary care can and should play a more central role in U.S. healthcare.

But while primary care is being recognized as a key lever in providing a better patient experience, improving health outcomes, and delivering care at a lower cost, many primary care physicians are being driven to serious burnout and experiencing unsustainable pressures.

In this ebook, we’ll try to unpack the broken economics surrounding primary care that are contributing to these challenges. We’ll also explain why we believe another system is possible: A healthcare system where primary care clinicians can take the driver's seat in making healthcare sustainable again. Where we can advance the craft of medicine and transition of payment models while staying true to what’s most important about medicine: the patient-physician relationship.

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EHR Buyer’s Guide

The advances in healthcare EHRs have spurred practice efficiencies, improved care through patient data sharing, and improved workflows within the practice. Technology Advances have also caused some providers to stress over how to pick the right one. At the same time, a purpose-built EHR may be the key to mitigating the increasing rates of provider burnout and making for a financially solvent practice.

Although the increased use of technology, including the requirement to implement it in independent practices to secure certain value-based care reimbursements, has been shown to contribute to the burnout rate, integrated healthcare technology can be the solution needed to help improve and simplify care team workflows, reducing the stressors that contribute to burnout.

For example, the research on physician burnout found that, on a scale of 0 to 100, a 10-point increase in the usability of an electronic health record (EHR) will decrease the odds of physician burnout by 30%.

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Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper

Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper

Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper

Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper

Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper

Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper

Has Your Business Switched to VoIP Yet?

The telephone has come a long way since the days of switchboard operators. In many cases, however, businesses are still using plain old telephone systems (POTS) without knowing that there is a better form of telecommunication that is being adopted at an increasing rate across businesses. That technology is VoIP.

In this Sourceforge white paper, you will learn:

  • What's in Your Phone System?
  • What is VoIP?
  • How Does VoIP Save a Business an Average of 30% or More?
  • How to Switch to VoIP

So if you are considering upgrading your phone system – or are motivated by saving money and adding enterprise level services to your business – let Sourceforge compare the top VoIP providers for you! Simply select that you want to receive a quote on the following page and one of our VoIP Specialists will get in contact with you to jot down a few details in order to provide you with the best, no-obligation quote from a provider.

Get Whitepaper

How to Maximize Your Hiring Process to Attract Top Talent

The hiring process, or recruitment process, you implement can have a great impact on the future success of your small business.

Your employees are a valuable asset to your company so you need the right people on board to influence your business’s performance and prosperity. This is why it’s essential to have an efficient and effective hiring process in place.

In this article, we’ll discuss the benefits of maximizing your hiring process and how to do so using Zenkit.

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