API Management and Security Analyst Paper

This Leadership Compass provides an overview of the market for AP management and security solutions along with recommendations and guidance for finding the products which address your requirements most efficiently. We examine the complexity and breadth of the challenges to discover, monitor, and secure all APIs within your enterprise and identify the vendors, their products, services, and innovative approaches towards implementing consistent governance and security along the whole API lifecycle.

View Now

Empowering Developers Through Cloud Services Sponsored

This analyst white paper shares IDC's view on how development teams can get the most out of cloud computing, and how using cloud services when building cloud-native applications can increase productivity. By using cloud services for foundational functionality such as data streaming, AI/ML, and API management teams can free themselves from the responsibilities of managing complex infrastructure at scale, and focus on business outcomes. IDC explores the challenges of working across hybrid-cloud environments, the innovations being made in open source communities, and how to empower developers with the flexibility and choice offered by cloud services.

View Now

The Cloud Security Readiness Gap –Part 2

Organizations are increasingly deploying a variety of workloads across multiple clouds. In turn, business-critical data and services are increasingly scattered across this distributed infrastructure. Using the shared responsibility model as a guiding principle, enterprises rely on cloud providers to protect the network, storage, and computing layers, while enterprises own the security for everything that is built, deployed, or stored in the public cloud.

Fortinet’s cloud security solutions and products enable secure workloads through tight integration with all major public cloud providers to ensure privacy and confidentiality while leveraging the benefits of scalability, metering, and time to market.

Enhance your understanding of these common cybersecurity concerns in an exclusive video from Enterprise Strategy Group (ESG). Speakers include:

  • Doug Cahill, VP and Director of Cybersecurity at ESG.
  • Jonathan Nguyen-Duy, VP And Field CISO at Fortinet.

View Now

The Cloud Security Readiness Gap –Part 1

Organizations are increasingly deploying a variety of workloads across multiple clouds. In turn, business-critical data and services are increasingly scattered across this distributed infrastructure. Using the shared responsibility model as a guiding principle, enterprises rely on cloud providers to protect the network, storage, and computing layers, while enterprises own the security for everything that is built, deployed, or stored in the public cloud.

Fortinet’s cloud security solutions and products enable secure workloads through tight integration with all major public cloud providers to ensure privacy and confidentiality while leveraging the benefits of scalability, metering, and time to market.

Enhance your understanding of these common cybersecurity concerns in an exclusive video from Enterprise Strategy Group (ESG). Speakers include:

  • Doug Cahill, VP and Director of Cybersecurity at ESG.
  • Jonathan Nguyen-Duy, VP And Field CISO at Fortinet.

Download Part 1 of this video and receive Part 2 via email for continued education.

View Now

The Cloud Security Readiness Gap –Part 2

Organizations are increasingly deploying a variety of workloads across multiple clouds. In turn, business-critical data and services are increasingly scattered across this distributed infrastructure. Using the shared responsibility model as a guiding principle, enterprises rely on cloud providers to protect the network, storage, and computing layers, while enterprises own the security for everything that is built, deployed, or stored in the public cloud.

Fortinet’s cloud security solutions and products enable secure workloads through tight integration with all major public cloud providers to ensure privacy and confidentiality while leveraging the benefits of scalability, metering, and time to market.

Enhance your understanding of these common cybersecurity concerns in an exclusive video from Enterprise Strategy Group (ESG). Speakers include:

  • Doug Cahill, VP and Director of Cybersecurity at ESG.
  • Jonathan Nguyen-Duy, VP And Field CISO at Fortinet.

View Now

The Cloud Security Readiness Gap –Part 1

Organizations are increasingly deploying a variety of workloads across multiple clouds. In turn, business-critical data and services are increasingly scattered across this distributed infrastructure. Using the shared responsibility model as a guiding principle, enterprises rely on cloud providers to protect the network, storage, and computing layers, while enterprises own the security for everything that is built, deployed, or stored in the public cloud.

Fortinet’s cloud security solutions and products enable secure workloads through tight integration with all major public cloud providers to ensure privacy and confidentiality while leveraging the benefits of scalability, metering, and time to market.

Enhance your understanding of these common cybersecurity concerns in an exclusive video from Enterprise Strategy Group (ESG). Speakers include:

  • Doug Cahill, VP and Director of Cybersecurity at ESG.
  • Jonathan Nguyen-Duy, VP And Field CISO at Fortinet.

Download Part 1 of this video and receive Part 2 via email for continued education.

View Now

The Cloud Security Readiness Gap –Part 2

Organizations are increasingly deploying a variety of workloads across multiple clouds. In turn, business-critical data and services are increasingly scattered across this distributed infrastructure. Using the shared responsibility model as a guiding principle, enterprises rely on cloud providers to protect the network, storage, and computing layers, while enterprises own the security for everything that is built, deployed, or stored in the public cloud.

Fortinet’s cloud security solutions and products enable secure workloads through tight integration with all major public cloud providers to ensure privacy and confidentiality while leveraging the benefits of scalability, metering, and time to market.

Enhance your understanding of these common cybersecurity concerns in an exclusive video from Enterprise Strategy Group (ESG). Speakers include:

  • Doug Cahill, VP and Director of Cybersecurity at ESG.
  • Jonathan Nguyen-Duy, VP And Field CISO at Fortinet.

View Now

The Cloud Security Readiness Gap –Part 1

Organizations are increasingly deploying a variety of workloads across multiple clouds. In turn, business-critical data and services are increasingly scattered across this distributed infrastructure. Using the shared responsibility model as a guiding principle, enterprises rely on cloud providers to protect the network, storage, and computing layers, while enterprises own the security for everything that is built, deployed, or stored in the public cloud.

Fortinet’s cloud security solutions and products enable secure workloads through tight integration with all major public cloud providers to ensure privacy and confidentiality while leveraging the benefits of scalability, metering, and time to market.

Enhance your understanding of these common cybersecurity concerns in an exclusive video from Enterprise Strategy Group (ESG). Speakers include:

  • Doug Cahill, VP and Director of Cybersecurity at ESG.
  • Jonathan Nguyen-Duy, VP And Field CISO at Fortinet.

Download Part 1 of this video and receive Part 2 via email for continued education.

View Now

Four Things to Look for in a Call Center Software

This guide is written to all salespeople, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be a required reading for an-yone that is part of the decision to expand to a call cen-ter. It is specifically written to those companies that have outgrown the typical ways of cold calling and desire to move into a full-fledged call center program to accel-erate company growth.

Within this document we will focus on the importance of the following in a call center software:

  • Stable platform on which to base the system
  • Enterprise-grade, full-featured software
  • Extremely easy to use
  • Works for your budget

Get Whitepaper

Order Voicebot via Dialogflow

The client is one of the leaders in the multi-chain fast-food industry. Their goal is to take and deliver orders faster than the competition, even when the order volume is at its peak. In order to ensure problem-free food deliveries and continued consumer satisfaction, the client asked for a Voicebot, an AI solution with machine learning capabilities that is capable of taking the phone orders. Additionally, they requested a software solution with the ability to predict possible consumer interactions and respond accordingly.

View Now

Interactive Chat Response

The customer is a prestigious university known for its high capacity for enrollment. Before Call Center Studio, their call center services were handled by an outsourced company. During high demand periods such as registration, exam & enrollment periods, the company failed to provide adequate service for students.

The customer also had a chat platform operating on Adobe to decrease the call traffic and direct the students to the chat service. However, Adobe's infrastructure requires all end-users to update individually. Students had no choice but to leave chats and calls with student representatives to perform manual updates. Plus, the chat system was unable to direct the students to the appropriate representatives. The result was an ineffective chatting system that could not reduce agent inbound calls, the student representatives were overwhelmed dealing with calls and chats simultaneously.

View Now

Black Friday Chatbot via Google Dialogflow

Call Center Studio's client is one of the regional leaders in the e-commerce industry. They were challenged to manage their traffic during Black Friday. Despite having an expanded call center team, due to the sudden increase in shopping volume on Black Friday, increasing the number of representatives alone was insufficient to handle all customer queries.

To manage the call center efficiently, reduce stress and decrease complaints about the customer representatives, the client needed a chatbot that would understand the requests and provide solutions accordingly.

View Now

AI Transformation Playbook

AI (Artificial Intelligence) technology is now poised to transform every industry, just as electricity did 100 years ago. Between now and 2030, it will create an estimated $13 trillion of GDP growth. While it has already created tremendous value in leading technology companies such as Google, Baidu, Microsoft and Facebook, much of the additional waves of value creation will go beyond the software sector.

This AI Transformation Playbook draws on insights gleaned from leading the Google Brain team and the Baidu AI Group, which played leading roles in transforming both Google and Baidu into great AI companies. It is possible for any enterprise to follow this Playbook and become a strong AI company, though these recommendations are tailored primarily for larger enterprises with a market cap/valuation from $500M to $500B.

View Now

Redefining Quality Control with AI-powered Visual Inspection for Manufacturing

Emerging technology — from the introduction of assembly lines to the Internet of Things — has always defined manufacturing.

With the creation of computers and early automation came traditional machine vision, in which machines analyze photos of parts and components for defects based on a set of human-defined rules. While it reduces human error, traditional machine vision lacks the capacity to solve for pain points like complex defects and changing environments.

Today, more sophisticated artificial intelligence (AI), including machine learning (ML) and deep learning (DL), allows manufacturers to use AI-powered visual inspection to enhance quality and reduce costs. But even now, only 5% of manufacturing companies have a clearly defined strategy for implementing AI.

Companies need strategies to overcome challenges in visual inspection, which still relies heavily on human inspectors or inflexible rules-based machine vision. The cost of sending defective pieces to customers — both in reputation and in recalls — isn’t sustainable in a competitive global environment.

The right AI platforms offer tools that can enhance quality control and cut costs — after users tackle key obstacles.

View Now

Accelerate AI Adoption

Landing AI’s industrial AI platform consists of a suite of interconnected tools that enables you to build, deploy, manage and scale AI solutions for visual inspection in an end-to-end workflow.

Designed from the bottom up to enable manufacturers to take projects from concepts to scalable solutions with speed, LandingLens minimizes customization and scaling challenges. While AI models are unique, leveraging universal tools can expedite complex projects. Built for evolving data, LandingLens is comprised of a suite of tools to automate machine learning for industrial vision.

View Now