Recent Phishing Attacks and the Fallout for SMBs

Phishing remains one of the most prevalent cybersecurity threats, presenting significant challenges for businesses in identifying and mitigating attacks. This article explores the escalating threat landscape of phishing attacks and provides key statistics for 2024, highlighting the pervasive nature and increasing success rates of phishing attempts. Real-life examples of recent phishing incidents underscore the diverse tactics employed by cybercriminals to exploit organizations and individuals, emphasizing the critical need for robust phishing protection measures.

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Navigating the M365 Maze: Insights into IT Administrator Security Challenges

As one of the most widely used productivity suites globally, Microsoft 365 (M365) offers essential tools for businesses to thrive. However, its popularity and critical role in daily operations also make it a prime target for cyber threats. TitanHQ delves into the unique challenges administrators face in securing M365 environments and provides actionable insights to mitigate these risks.

M365's expansive ecosystem presents complexities in managing interconnected data communication across various applications. Data generation, sharing, and storage within M365 can create security vulnerabilities, especially when collaborating with third parties and remote workers. The challenge lies in consolidating security measures to ensure comprehensive protection while avoiding permissions sprawl and governance gaps.

This ebook explores why securing the M365 environment is crucial amid rising cyber threats and outlines strategies to address security challenges effectively. By implementing robust security protocols and governance measures, organizations can safeguard their M365 ecosystems from potential breaches and data exposure incidents.

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Enhancing Your Microsoft 365 Email Security: How PhishTitan Can Boost Your Email Defenses

Did you know that 4 out of 5 Fortune 500 companies utilize the Microsoft 365 (M365) cloud-powered productivity platform — yet cyberattacks are still possible on their M365 network? As more and more companies store important, sensitive data on their M365 accounts, it’s not enough to rely on one service alone.

This guide helps highlight today’s most dangerous threats, shines a light on the gaps in Microsoft 365’s out-of-the-box defenses and details how to fortify your clients’ security defenses with PhishTitan.

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A Phishing Expedition: Why Phishing is the #1 Threat to Your Clients’ Security

This comprehensive resource explores how Managed Service Providers (MSPs) can build comprehensive phishing protections for clients in the modern world.

In today's landscape, Managed Service Providers (MSPs) face an unprecedented imperative: to deliver ironclad phishing protection to their clients. This guide serves as a strategic toolkit, equipping MSPs with the knowledge and tools required to explain why email security is so important and to take strategic action to make sure clients are well protected.

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Measuring Empathy With Speech Analytics

You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.

Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.

But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.

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Choosing The Right Speech Analytics Solution

Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.

  • Understand Speech Analytics Basics.
  • Learn How Speech Analytics Improves CX.
  • Learn How to Increase Sales by 30% or More.
  • Learn What to Look for When Comparing Solutions.
  • See What Sets CallFinder Apart from Competitors.

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CallFinder + Centris: Credit Union Builds QA Program Around CallFinder

Centris Quality Assurance Specialist, Nicole Crawford explains how automating their quality assurance (QA) process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.

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Why Clients Love Working With CallFinder

CallFinder's Senior Speech Analyst, Sam Petersen, reflects on why he loves working at CallFinder and helping clients get the most out of our speech analytics solution. Watch to learn what sets CallFinder apart from the competition and how the Speech Analyst team at CallFinder exceeds client expectations while ensuring that every user understands how to use CallFinder to improve call center metrics and the customer experience.

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The ROI of Safety: Making the Business Case for Safety and Health

Liberty Mutual estimates that U.S. employers pay more than $1 billion per week for direct workers’ compensation costs—a total of $58 billion per year—for disabling, non-fatal workplace injuries.

Those direct costs don’t include indirect costs, like training replacement employees, accident investigation and implementation of corrective measures. It’s not surprising, then, that the return on an investment (ROI) in safety is significant. However, many professionals find it challenging to demonstrate a business case for health and safety. This ebook provides an overview of:

  • The key steps for building a business case for safety.
  • How to demonstrate increased operational efficiency and cost savings.
  • Industry tools to calculate the value of safety.

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Green Quadrant: EHS Software 2023

The Verdantix Green Quadrant: EHS Software 2023 is your first place to start! The report is an independent third-party analysis of 23 EHS software vendors that provides an in-depth look at the technical capabilities, application breadth, innovation focus, and momentum of key Environmental, Health and Safety Management Software market players. This guide is essential reading for EHS software benchmarking, especially for understanding unique vendor strengths and capabilities. The Verdantix Green Quadrant: EHS Software 2023 can help you assess which vendor best fits your current EHS Management needs and your future EHS program goals.

Leverage this report to:

  • Sustain an Engaged Safety Culture.
  • Deliver on the Promise of Data.
  • Drive Sustainable.
  • Anticipate Evolving EHS Needs.
  • Build Proactive Safety Management.

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Why Digital Construction Safety Management Solutions Are Key to Reducing Injuries

Injuries and incidents on the job cost the U.S. construction industry $167 billion in 2021, including productivity losses and administrative costs. At the same time, more than 42 percent of construction firms still use spreadsheets for managing their safety programs.

This infographic examines the four key reasons construction firms struggle to reduce injuries and incidents on the job, as well as the five key benefits to implementing safety management software that supports frontline workers with data for leading indicators. You will learn about the following:

  • How poor safety culture leads to lack of worker engagement on the job site.
  • How poor data management increases the safety risk to construction workers.
  • How a digital safety solution can improve engagement, help attract new talent and contribute to lower injury rates.

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A Checklist for Safety Professionals on Multi- Employer Construction Sites

As construction projects become larger in scale, they often involve the participation of multiple employers or organizations, further adding to the complexity of managing these projects and ensuring worker safety. As such, complying with the latest ANSI/ASSP A10.33-2020 standard, which focuses on reducing hazards at multi-employer construction job sites, becomes more than critical.

Initiate the process of reducing these hazards by downloading A Checklist for Safety Professionals on Multi-Employer Construction Sites, which includes insights from ANSI A10.33-2020 standard experts Richard Hislop and Shawn Bradfield. Get ready to learn:

  • What measures to take to ensure compliance with ANSI/ASSP A10.33-2020.
  • The importance of officially designating an occupational safety and health owner and carrying out daily planning practices.
  • The key elements to use to develop and manage safety processes within a multi-organization safety program.

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Harnessing Data and Empowering People to Improve Safety on Construction Job Sites

The construction industry has many unique safety challenges, such as a complex environment, threats that change as the project evolves and the integration of temporary workers into the safety culture. In addition to this, many construction workers have often resisted using digital tools for important tasks like safety observations, preferring instead traditional methods like paper forms.

Yet the world of data can transform construction safety to help prevent incidents before they happen. With a digital safety management system built on Intelex, construction organizations can work to ensure every frontline worker understands the risks of the work environment and can contribute to a healthy safety culture.

This Insight Report examines how digital safety solutions from Intelex can help construction organizations transform their approach to safety. You will learn about the following:

  • How data that supports leading indicators can prevent incidents before they happen.
  • How to use a digital safety management system to create a proactive safety culture and empower frontline workers.
  • How Intelex safety management solutions can help you improve your construction safety culture.

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The ROI of Safety: Making the Business Case for Safety and Health

Liberty Mutual estimates that U.S. employers pay more than $1 billion per week for direct workers’ compensation costs—a total of $58 billion per year—for disabling, non-fatal workplace injuries.

Those direct costs don’t include indirect costs, like training replacement employees, accident investigation and implementation of corrective measures. It’s not surprising, then, that the return on an investment (ROI) in safety is significant. However, many professionals find it challenging to demonstrate a business case for health and safety. This ebook provides an overview of:

  • The key steps for building a business case for safety.
  • How to demonstrate increased operational efficiency and cost savings.
  • Industry tools to calculate the value of safety.

View Now

Green Quadrant: EHS Software 2023

The Verdantix Green Quadrant: EHS Software 2023 is your first place to start! The report is an independent third-party analysis of 23 EHS software vendors that provides an in-depth look at the technical capabilities, application breadth, innovation focus, and momentum of key Environmental, Health and Safety Management Software market players. This guide is essential reading for EHS software benchmarking, especially for understanding unique vendor strengths and capabilities. The Verdantix Green Quadrant: EHS Software 2023 can help you assess which vendor best fits your current EHS Management needs and your future EHS program goals.

Leverage this report to:

  • Sustain an Engaged Safety Culture.
  • Deliver on the Promise of Data.
  • Drive Sustainable.
  • Anticipate Evolving EHS Needs.
  • Build Proactive Safety Management.

View Now