Turn Data Into Knowledge: Social Collaboration Empowers a More Intelligent Service Desk | SlashdotMedia AdOps Asset Management

Turn Data Into Knowledge: Social Collaboration Empowers a More Intelligent Service Desk

Turn data into knowledge. Enable IT to mine social knowledge and create insight for the business. The trends encompassed by cloud, Big Data, social, and mobile have given rise to a new style of IT. This new approach creates the opportunity to drive agility and time to value by connecting the IT service management (ITSM) landscape with today’s user interactions—driving collective insight, identifying trends, solving problems faster, and making better decisions.

Three Ways Big Data Can Transform Your Service Desk

Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This isn’t a vision for the future. It’s the reality today for growing numbers of organizations that are leveraging big data and connected intelligence to transform the service desk. In this white paper, discover three ways big data can transform your service desk.

Redefining Networks for Cloud, Analytics, Mobile, Social and Security

New technologies such as cloud, big data and analytics, mobile and social are transforming IT and business and bringing networks to the breaking point. In this white paper, IBM explores the impact of technology forces on data center and enterprise networks, and reveals the changes you’ll need to make to keep your network healthy. Read the white paper to learn how IBM can help you transform your network to meet the challenges of today’s technologies

Server Managed Services – Integrated Managed Infrastructure

Around the globe, organizations are struggling to manage their increasingly complex IT infrastructures, putting them at risk of downtime, lost revenues and a damaged brand reputation. Read the service profile to learn how IBM’s Server Managed Services—integrated managed infrastructure offers an array of server management support, from single tasks to end-to-end management that can help you drive down infrastructure management costs, rapidly respond to changing business requirements, improve availability while keeping your assets within your premises and enable you to choose and pay for only the services you need.

Optimized Sourcing in Hybrid IT Environments

Smart companies today are rethinking how they source and manage IT - and even starting from scratch - in order to reduce complexity, mitigate risk, and manage costs of increasingly hybridized IT environments. These companies are turning more and more to experienced service providers to deal with the scope and pace of change. Read the report to learn how and why hybrid IT is developing and accelerating and how to find the best qualified providers to help you “optimize by outsourcing.”

Managed Services Marketing Report

Taking the plunge into the managed service market. Irrespective of all the issues around cloud, security and state actor data access in the past year, the managed services and hosted cloud services market is mushrooming, regardless of the geography you’re in.

This report looks at MSPs that have already made the transition to a managed services model, what lessons they have learned, and what they would do differently if they had the chance again. It has also asked them what advice they would give those starting out on the MSP journey.

ESG-Webroot Research

The Endpoint Security Paradox

With the endpoint security ecosystem in a profound state of change, ESG surveyed 340 IT and information security professionals representing large midmarket (500 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America. T he objective of this research was to assess how these organizations are changing their endpoint security strategies in response to new types of threats and cyber-attack techniques.

This report goes into detail the findings of this survey.

IDC MaturityScape: Software License Optimization

Managing the software licensing landscape within most companies is a complex task, which is made more complicated by the sheer number of contracts to be managed (hundreds, if not thousands) as well as the different types of licenses that must be administered.

Infographic: WAFS vs. Traditional File Replication Tools

As large engineering, construction, or design projects span across the globe, a smarter set of secure data exchange tools are required to bridge the gap between multiple teams scattered worldwide.

This content is property of GlobalSCAPE

Secure the Transfer of Sensitive Emails

Employees must exchange sensitive emails with customers and partners. These emails might contain protected health information, protected financial information, or corporate information that should not be made public. Globalscape® Mail Express® allows you to encrypt the emails that it manages so that no one but the sender and recipient—not even the administrator—can view the contents of the email.

This content is property of GlobalSCAPE

Combat File Sharing Risk with WAFS™ by Globalscape

To optimize business productivity and reduce costs when collaborating over distances, IT organizations need to give users high-performance, easy-to-use methods for document collaboration, as if they were working with local colleagues. In addition, to protect business interests, they need to ensure that these solutions support centralized management and backup, prevent versioning or integrity errors, and do not impede network traffic.

This content is property of GlobalSCAPE

Four Steps to Protect Businesses from the Effects of Downtime

Downtime happens and often at the worst time possible. Organizations experiencing downtime face direct and indirect costs from the loss of critical systems. This whitepaper discusses a Globalscape survey of 283 IT professionals and end users revealing the frequency of unplanned downtime, the effects on organizations, including average costs, and what IT administrators can do to minimize core system failure.

This content is property of GlobalSCAPE

Seven principles for achieving high performance and scalability for information integration

To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. Read this new whitepaper to learn about the seven essential elements needed to achieve the highest performance.

Security for Virtualization Getting the Balance Right

Virtualization promises cost savings, improved productivity, and the ability to transform your business. But too often security can either detract from the performance gains that virtualization promises, or just not give you the protection you need. Getting the balance right is critical.

Download Kaspersky Lab’s Security for Virtualization: Getting the Balance Right to answer your most pressing questions:

• What security options are available for a virtual environment?
• How can the wrong security hurt your virtualization project?
• What are the benefits of choosing the right protection?

Practical Guide to IT Security Breach Prevention Part II: Reducing Mobile, Web, and Social Media Risks

A staggering 1/3 of businesses have experienced lost or stolen staff mobile devices and, of those, ¼ have lost data as a result. With users connecting to unsecured public networks and social media platforms on both company-owned and personal devices, sensitive data can now be accessed--and lost--from more endpoints than ever before.

Kaspersky Lab has created a set of IT & Data Security Breach Prevention Practical Guides to simplify this seemingly daunting task. Download Part II: Reducing Mobile, Web, and Social Media Risks to learn:

• How to protect employees wherever they’re working
• How to close the door to mobile malware
• How to balance freedom and control with employee internet