Citrix Managed Desktops

Citrix Managed Desktops is service solution that provides your team with a secure high definition experience that allows you to access your work from anywhere. Built on the Microsoft Azure cloud, this simple solution is easy to set up and manage giving you more time to focus on your business and less time on your IT.

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Citrix Managed Desktops

Citrix Managed Desktops is service solution that provides your team with a secure high definition experience that allows you to access your work from anywhere. Built on the Microsoft Azure cloud, this simple solution is easy to set up and manage giving you more time to focus on your business and less time on your IT.

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Importance of Remote Support in a Shift Left World

More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including:

  • Controlling costs
  • Minimizing lost time
  • Improving the customer experience
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IDC Executive Summary: Support Services as a Competitive Differentiator

To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their support experiences and preferences at work and on their personal devices. IDC also surveyed 950 support providers for information about their support programs and the technology they use to deliver support.

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The Importance of Remote Support IN A SHIFT-LEFT WORLD

More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including:

  • Controlling costs
  • Minimizing lost time
  • Improving the customer experience
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Point of View: Supporting Distance Learners and Educators

Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?

A guided support model meets employee expectations and increases IT effectiveness.

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Transforming Business in the Mid-Market: A Guide for Engaging with Customers

Driving growth in the face of increased competition and tighter margins is a challenge for businesses that need to cost-effectively acquire new customers while retaining existing ones. And while mid-market firms widely accept that technology is critical to achieving this goal, the key is figuring out how to best use it to drive competitive value through customer relationships. This guide discusses the technologies best able to support midmarket organizations in efficient pursuit, development, and retention of new and existing customers.

Download this paper from Dell Technologies and Intel® to learn more.

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Three Initiatives that Drive Up Infrastructure and Storage Value

As decision makers and architects grapple with these issues, they face demands on a number of fronts. The complexity of infrastructure planning continues to rise, along with the complexity of managing and maintaining resources once they are in place. At the same time, they must streamline the value they get from existing capital budgets and data center space, power, and cooling to accommodate demands for growing infrastructure. The complexity of storing, moving, and managing data also becomes more complex in cadence with its volume and diversity.

This document suggests a few initiatives as a starting point for IT decision makers as they consider how to meet these demands and position themselves and their environments for current and future strategic success.

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The Case For End-To-End Security Solutions For Mid Market Firms

In a digital business, processes are rarely, if ever, confined to the infrastructure of the company. Customers and employees engage across numerous digital channels and dozens of third-party relationships critical to operations. IT leaders must rapidly evolve to protect their firms’ brands, strengthen their reputations, and build customer trust. To do so, security and productivity should go hand-in-hand, and that means a well-defined policy framework, metrics that demonstrate business value, and a business-aligned strategy that ties all this together.

Download this paper from Dell Technologies and Intel® to learn more.

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Managing Security Risk And Compliance In A Challenging Landscape

Security leaders have been in front of boards and executive committees long enough to know that security metrics that simply portray statistics from monitoring tools, or count the number of malware attacks, add relatively little value to strategy and budget decisions. Protecting sensitive customer and company data shouldn’t be just a compliance obligation, it should be a business imperative. This is exactly why the right technology partners will help push security, risk, and compliance objectives forward.

In March 2019, Dell commissioned Forrester Consulting to evaluate the evolving security trends and technology needed to protect and enable employees. Our study found that empowering employees while adhering to security protocols improves employee productivity. Forrester conducted an online survey of 887 senior business and IT decision makers to explore this topic.

Download this paper from Dell Technologies and Intel® to learn more.

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IT Security Can Support the Health of Your Business and Sharpen its Competitive Edge

Pervasive, stringent cybersecurity that also supports productivity goals is achievable. More than just an essential function, IT security can help companies differentiate themselves from their competition and boost their reputations. Mid-market businesses can benefit from Dell Technologies solutions that protect all of IT, including devices, data, and datacenters, on-premises and in the cloud.

Download this paper from Dell Technologies and Intel® to learn more.

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Data Security for the Way People Work

Now more than ever, IT technologists need to take control of PC infrastructure costs while deploying secure and manageable client solutions for their end users. With all the options available, how can IT pros position the right PC lifecycle solutions with management to make IT deployment, maintenance and continuous modernization simple?

Data security is at the top of the priority list for most organizations, as well it should be. Threats have never been more numerous, more varied or more dangerous. Phishing attacks, malware, ransomware, BIOS attacks and advanced persistent threats (APTs) are multiplying relentlessly (see sidebar). The dangers of data loss, extortion and identity theft are real. The global average cost of a data breach is $3.62 million USD, according to Ponemon Institute.

Download this white paper from Dell and Intel® to learn more.

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