Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?
A guided support model meets employee expectations and increases IT effectiveness.
Driving growth in the face of increased competition and tighter margins is a challenge for businesses that need to cost-effectively acquire new customers while retaining existing ones. And while mid-market firms widely accept that technology is critical to achieving this goal, the key is figuring out how to best use it to drive competitive value through customer relationships. This guide discusses the technologies best able to support midmarket organizations in efficient pursuit, development, and retention of new and existing customers.
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In nearly all midmarket businesses, staff costs are the single biggest expense – meaning that productivity gains have a substantial and lasting impact on the bottom line. Which technologies deliver the fastest, clearest productivity benefits to midmarket businesses?
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As decision makers and architects grapple with these issues, they face demands on a number of fronts. The complexity of infrastructure planning continues to rise, along with the complexity of managing and maintaining resources once they are in place. At the same time, they must streamline the value they get from existing capital budgets and data center space, power, and cooling to accommodate demands for growing infrastructure. The complexity of storing, moving, and managing data also becomes more complex in cadence with its volume and diversity.
This document suggests a few initiatives as a starting point for IT decision makers as they consider how to meet these demands and position themselves and their environments for current and future strategic success.
In a digital business, processes are rarely, if ever, confined to the infrastructure of the company. Customers and employees engage across numerous digital channels and dozens of third-party relationships critical to operations. IT leaders must rapidly evolve to protect their firms’ brands, strengthen their reputations, and build customer trust. To do so, security and productivity should go hand-in-hand, and that means a well-defined policy framework, metrics that demonstrate business value, and a business-aligned strategy that ties all this together.
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Security leaders have been in front of boards and executive committees long enough to know that security metrics that simply portray statistics from monitoring tools, or count the number of malware attacks, add relatively little value to strategy and budget decisions. Protecting sensitive customer and company data shouldn’t be just a compliance obligation, it should be a business imperative. This is exactly why the right technology partners will help push security, risk, and compliance objectives forward.
In March 2019, Dell commissioned Forrester Consulting to evaluate the evolving security trends and technology needed to protect and enable employees. Our study found that empowering employees while adhering to security protocols improves employee productivity. Forrester conducted an online survey of 887 senior business and IT decision makers to explore this topic.
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Pervasive, stringent cybersecurity that also supports productivity goals is achievable. More than just an essential function, IT security can help companies differentiate themselves from their competition and boost their reputations. Mid-market businesses can benefit from Dell Technologies solutions that protect all of IT, including devices, data, and datacenters, on-premises and in the cloud.
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This white paper explores Dell Technologies Unified Workspace, Dell’s answer to the call for workforce transformation, and the industry’s most comprehensive solution to deploy, secure, manage, and support your user devices.
Now more than ever, IT technologists need to take control of PC infrastructure costs while deploying secure and manageable client solutions for their end users. With all the options available, how can IT pros position the right PC lifecycle solutions with management to make IT deployment, maintenance and continuous modernization simple?
Data security is at the top of the priority list for most organizations, as well it should be. Threats have never been more numerous, more varied or more dangerous. Phishing attacks, malware, ransomware, BIOS attacks and advanced persistent threats (APTs) are multiplying relentlessly (see sidebar). The dangers of data loss, extortion and identity theft are real. The global average cost of a data breach is $3.62 million USD, according to Ponemon Institute.
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Now more than ever, IT technologists need to take control of PC infrastructure costs while deploying secure and manageable client solutions for their end users. With all the options available, how can IT pros position the right PC lifecycle solutions with management to make IT deployment, maintenance and continuous modernization simple? Download this interactive eGuide, brought to you by Dell and Intel® to learn more about ways to support today’s modern PCs with unparalleled efficiency, treating PC acquisition, usage and retirement as an integral part of IT and business operations.
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VMware Workspace ONE is an integrated digital workspace platform for end user computing that includes capabilities ranging from device management to app and desktop virtualization, including an identity-based app catalog for all employees. VMware commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Workspace ONE.
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How long would it take your IT team to get a batch of five fully provisioned laptops into the hands of your employees? What about a hundred laptops? A thousand? Depending on the size of your order, the time it takes to manually configure these devices, combined with shipping logistics, could mean days or weeks of delays for your end user.
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Today’s IT leaders don’t have the time nor the resources to effectively respond to the needs of their ever-demanding workforce. It’s time for CIOs to stop running the IT department and start transforming the business; only through transforming the way in which they deploy and service the workforce can CIOs accomplish this paramount task.
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By implementing Workspace ONE, the organizations have reduced Windows 10 device management and onboarding costs for their remote workforce and avoided millions of dollars in operational expenses through their modern management transformation initiatives.
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Dell and its partners provide a range of solutions that enable their customers to transform the capabilities of the workforce. Dell commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential benefits and costs enterprises may realize by deploying three key Workforce Enablement Solutions.
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