Veeam Backup Free Edition for VMware and Hyper-V

Whether you use VMware vSphere, Microsoft Hyper-V or a combination of both, Veeam® Backup™ Free Edition is a perfect fit for your environment. No matter how you do regular backups, Veeam Backup Free Edition is the must-have tool for managing your VMs.
Are you on a budget or still experimenting with VM backup? Veeam Backup Free Edition is the perfect solution because it's:

- Powerful: Clone, copy, export and manage your VMs. Look inside the VM and restore individual items.
- Easy-to-use: No complicated configuration, and no need to power off the VM. It just works!
- Free: No expiration date and no limit on the number of hosts or VMs.
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10 Ways Skill & Technology Patterns Can Complete Your IT Strategy

It's no secret today's IT workforce is resource constrained. Doing more with less is a mantra. In addition, IT is now expected to on-board new skills and technologies quickly. Technology professionals must be able to ship new apps and products at a breakneck pace. Using yesterday's IT strategies won't cut it anymore. Today's IT needs to be re-structured away from large teams and rigid IT stacks to a more adaptable, solutions approach. In particular, IT needs flexible and predictable patterns of expertise. By patterns, we mean recurring and repeatable solutions to standard business problems. These patterns can speed time to delivery and enable IT to move more quickly and with greater agility.
This IT Manager's Journal (ITMJ) makes the decisive business case for a patterns-based approach to IT. The paper lays out ten ways patterns can reduce time to action and create more efficiencies. Topics covered include Business Process Management (BPM), Databases and Database as a Service (Daas), IT patterns, patterns-based IT strategy, and much more. Download this exclusive ITMJ today and learn how your IT department can successfully implement a patterns-based approach today.
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10 Ways Wire Data Can Help You Conquer IT Complexity

The need for IT business intelligence is well-known, but equally important is the need for IT operational intelligence. That is, the ability to see and know everything that is happening in your IT environment right now, at any moment. That is a very tall order considering that today's IT environments have unprecedented levels of scale, complexity, and dynamism.

Wire data is an incredible source of operational intelligence. It is the record of everything that is happening in your IT environment in real time, and provides an unmatched, in-depth view into the performance, availability, and security of your environment, including issues that you otherwise might not know about.

Download this white paper to read 10 ways wire data can help conquer IT complexity.
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Outsourcing Everywhere

Are you outsourcing application development or considering outsourcing your new IT initiative? This interactive video discusses key considerations to help you keep your outsourcing projects on track and ensure you get what you paid for.
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Facing Your Operating System’s End of Life? Google can Help

On April 8, 2014, countless businesses around the world will stop receiving critical support and updates when Windows XP officially retires. If your organization has yet to finish migrating all of its computers take a deep breath - there's no need to panic. We have some suggestions to help you reduce security risks. Ultimately, you can use this opportunity to formulate an IT strategy that stands the test of time.
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SaaS, Social Media, and the Need for New Metrics to Measure IT Service Management SaaS Providers

It has been said that you can't manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That's why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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The Future of IT: A Customer First Approach

IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity. Please download the white paper for more information.
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Cloud benefits for the IT Service Management Market

Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.

This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises.

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Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this informative white paper to understand the things to consider when developing your integration strategy.
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The Perfect Combo: ITIL, ITSM and Social Media

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
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Facing your OS or mail server’s end of life? Google can help.

In April 2014, countless businesses around the world will stop receiving critical support and updates for their operating system or mail server. If your company is among them, there are steps you can take to minimize security risks while you formulate a lasting solution. During our live "Hangout on Air", we'll offer some basic advice and explore how Google can help you ride out this tricky phase - and avoid the same predicament a few years down the line.
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Happy Users, Happier IT: A Dream World Becomes Reality

Connected people are accustomed to convenience and simplicity when they use technology. To stay productive at work, they demand faster, easier access to IT services, wherever they are. BMC Software meets the changing demands of service delivery with a new approach to IT self-service. MyIT gives users everything they need - all from one simple, intuitive app. A world can exist where users help themselves and you spend more time on strategic IT initiatives. Try MyIT today!
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What Does Friction Between Business and IT Cost your Organization?

"Exploring Business and IT Friction: Myths and Realities", outlines key issues that cause friction between business users and IT, such as:

- Gaps in customer satisfaction and the perceived value of services

- Inadequate IT support, which decreases productivity and revenue

- Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

See what 900 business and IT professionals had to say and get recommendations for change.

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Cloud benefits for the IT service management market

Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises.
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Market Overview: SaaS IT Service Management Tools

The availability of SaaS ITSM tools offers new options for IT infrastructure & operations teams - but this new type of solution isn't a panacea. You'll still need to base your decision on the needs of your customers and your organization, and ask focused questions about areas such as ease of upgrade and total cost of ownership. To realize the full potential of SaaS to deliver technology services better, faster, and cheaper, you may also have to make new investments in people and process. This Forrester Research-market overview provides guidance to help you remain grounded and well-informed when considering the potential of SaaS for ITSM. Overviews of 21 SaaS ITSM vendors and 23 tools classified by target markets help you understand the available options.
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