Hybrid IT – A Low-Risk Path from On-Premise to ITaaS

IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
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A Practical Guide to Understand and Benefit from the Consumerization of IT

Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations.
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Making the Move to a Cloud-Based IT Service Management (ITSM) Platform

Today's mature cloud-based ITSM solutions can give you the flexibility and agility you need - without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you'll learn why businesses are moving to cloud-based ITSM and the advantages they've achieved. Explore how this innovative approach to IT management might be right for your organization.
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Changing the Perception of IT – What Your Customers Won’t Tell You

To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
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The Essential Guide to IT Transformation

Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.
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Veeam Backup Free Edition for VMware and Hyper-V

Whether you use VMware vSphere, Microsoft Hyper-V or a combination of both, Veeam® Backup™ Free Edition is a perfect fit for your environment. No matter how you do regular backups, Veeam Backup Free Edition is the must-have tool for managing your VMs.
Are you on a budget or still experimenting with VM backup? Veeam Backup Free Edition is the perfect solution because it's:

- Powerful: Clone, copy, export and manage your VMs. Look inside the VM and restore individual items.
- Easy-to-use: No complicated configuration, and no need to power off the VM. It just works!
- Free: No expiration date and no limit on the number of hosts or VMs.
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10 Ways Skill & Technology Patterns Can Complete Your IT Strategy

It's no secret today's IT workforce is resource constrained. Doing more with less is a mantra. In addition, IT is now expected to on-board new skills and technologies quickly. Technology professionals must be able to ship new apps and products at a breakneck pace. Using yesterday's IT strategies won't cut it anymore. Today's IT needs to be re-structured away from large teams and rigid IT stacks to a more adaptable, solutions approach. In particular, IT needs flexible and predictable patterns of expertise. By patterns, we mean recurring and repeatable solutions to standard business problems. These patterns can speed time to delivery and enable IT to move more quickly and with greater agility.
This IT Manager's Journal (ITMJ) makes the decisive business case for a patterns-based approach to IT. The paper lays out ten ways patterns can reduce time to action and create more efficiencies. Topics covered include Business Process Management (BPM), Databases and Database as a Service (Daas), IT patterns, patterns-based IT strategy, and much more. Download this exclusive ITMJ today and learn how your IT department can successfully implement a patterns-based approach today.
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10 Ways Wire Data Can Help You Conquer IT Complexity

The need for IT business intelligence is well-known, but equally important is the need for IT operational intelligence. That is, the ability to see and know everything that is happening in your IT environment right now, at any moment. That is a very tall order considering that today's IT environments have unprecedented levels of scale, complexity, and dynamism.

Wire data is an incredible source of operational intelligence. It is the record of everything that is happening in your IT environment in real time, and provides an unmatched, in-depth view into the performance, availability, and security of your environment, including issues that you otherwise might not know about.

Download this white paper to read 10 ways wire data can help conquer IT complexity.
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Outsourcing Everywhere

Are you outsourcing application development or considering outsourcing your new IT initiative? This interactive video discusses key considerations to help you keep your outsourcing projects on track and ensure you get what you paid for.
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Facing Your Operating System’s End of Life? Google can Help

On April 8, 2014, countless businesses around the world will stop receiving critical support and updates when Windows XP officially retires. If your organization has yet to finish migrating all of its computers take a deep breath - there's no need to panic. We have some suggestions to help you reduce security risks. Ultimately, you can use this opportunity to formulate an IT strategy that stands the test of time.
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SaaS, Social Media, and the Need for New Metrics to Measure IT Service Management SaaS Providers

It has been said that you can't manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That's why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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