Decision makers at many organizations question the investments made in IT. This is often because they don't fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative.

The IT Revolution is happening and the time for change is now - don't settle for inflexible systems built on legacy technology. Download the white paper to find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.

This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.

Looking to increase your organization’s competitive agility, IT's value to the business, and end-user satisfaction and productivity? Have your administrators been overwhelmed managing huge numbers of virtual machines? Do you want to leverage public and private cloud technologies to address these challenges but struggle to understand what this means? Instead of asking what cloud means to you think about what cloud means to your customers. Download this white paper and learn why understanding your customers and these expectations is key in understanding how to deliver on them.

To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.

Certifying the accuracy of a CMDB with inconsistent, manual methods is unreliable. ServiceNow's built-in data certification gives you the ability to automate the process. Learn how data certification works with the ServiceNow CMDB to deliver a trustworthy single system of record you can rely on.

Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.

This white paper outlines four key challenges to business growth, and explains how modern custom applications built with the ServiceNow Service Automation Platform can help to address these challenges effectively.