A SaaS-First Approach to Application Portfolio Management

A variety of IT research organizations predicted that by 2014 SaaS products would account for more than 40 percent of all new software sales. By any reasonable measure, SaaS is now considered to be an acceptable and, in some cases, a desirable means of supporting a company's business operations. Download this informative white paper to learn benefits of taking a SaaS-first approach to application portfolio management within ITSM.
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Keep Users Happy by Integrating IT Operations and IT Support

The popularity of bringing your own device to work (BYOD), and interactions with social media, users are expecting and demanding far more in terms of IT support. They want services to be available when and where they need them. They want to accomplish their tasks as quickly as possible. And, when they have problems, they expect IT to fix them right then and there. In short, they want a positive experience in all their interactions with IT. Download this informative white paper to learn how to keep users happy by integrating IT Operations and IT Support.
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Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
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Modernize your IBM i projects with Rational Software and ARCAD-Rational Power Pack

In order to optimize the return on your investment in IBM i application development, test and support environment, you need to address the immediate requirements of operational efficiency and quality, as well as longer-term issues such as skills retention and application modernization. IBM i development teams work in a highly specialized environment, and ARCAD's intelligent tools for application analysis, integration and deployment can help serve as important elements for your overall strategy.
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IBM Lets You Have it Your Way – Enhanced Storwize V3700

Today's small and midsized data centers need to provide the same seamless delivery of IT services as the ones of major enterprises. With Storwize V3700, IBM has tailored one system specifically to address the block storage needs of the smaller data center, with functions derived from IBM's high-end storage platforms. This paper shows how the innovative and enhanced Storwize V3700 has helped change the storage paradigm by using an IBM-developed platform.
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Top ten criteria for selecting a managed services provider

When you're faced with growing expectations to create business value with limited resources, where can you turn? Increasingly, IT organizations are looking to trusted IT service providers like IBM to help reduce cost, manage complexity, maintain leading-edge skills and adopt technology innovation. Read the white paper to find out how managed services and cloud computing can help you deliver on the transformation agenda your business requires. Plus get guidance on the top 10 criteria to consider when selecting an external partner.
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How to Keep Control Over External IT Service Providers

IT Managers often worry when external IT service providers require access to company systems. Internal IT Employees, however, can keep tabs on their system partners using the GoToAssist Corporate support tool. In this white paper you will learn "How IT Departments Can Retain Control over External IT Service Providers" IT experts from Citrix explain which solutions really work to ensure that external service providers diligently follow compliance specifications.
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Advance Your Tech Career in One Simple Step

Want to know the single most important thing you can do to advance your IT career? This brief, brought to you by Citrix GoToAssist, explores how thinking less about yourself and more about the people around you is the most important thing you can do to advance your IT career.

Download the brief to learn: How to become everyone's go-to geek; Why focusing on others is good for your career; 3 career suggestions to flat out ignore; And more.

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4-Step Game Plan for Effective Support Teams

Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual improvement process and thereby accelerate productivity, control costs and increase customer satisfaction.

Download the brief to learn: 4 steps to creating an effective support team; Why employees should spend less time being support agents; Strategies for fostering a culture of ownership; And more.

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The software edge: How effective software development and delivery drives competitive advantage

The IBM Global CEO study found today's business leaders rank technology as the most important external force that will impact their organizations. A 2013 Institute for Business Value (IBV) software development study supports this, with IT and business leaders identifying five top technology trends critical to competitiveness. However, the same survey reveals that most organizations are not prepared to take advantage of these trends. While management recognizes that software is crucial to capitalizing on technology for competitiveness, they are not successfully executing.

Learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
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Security Intelligence Can Deliver Value Beyond Expectations And Needs To Be Prioritized

First-generation security intelligence and security incident and event management products have promised a lot, but some of these tools require considerable resources to manage the solution. The growth in security-as-a-service offerings, however, offers an opportunity for information security teams to follow the path successfully laid by many other IT departments. Read this white paper, "Security intelligence can deliver value beyond expectations and needs to be prioritized" for an overview of market adoption of security-as-a-service.
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Building a Business Case for Service Management & Automation

As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization's reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
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Reduce costs and improve manageability with an IBM System x NAS solution

IBM® System x® servers, powered by the latest Intel® Xeon® processors, offer the efficiency, simplicity and performance that will fit both your needs and your budget. Read this solution brief to discover how System x servers, preloaded with Microsoft® Windows Storage Server, offer a complete solution that is easy to manage, reduces risk and gives you better insight into your data, so you can focus valuable IT resources on your core business goals instead of time consuming administrative tasks.

Intel, the Intel logo, Xeon and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
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