The Next Smart Step in Enterprise IT Evolution
This analyst paper provides an overview of IBM PureSystems.
How to Keep Control Over External IT Service Providers
IT Managers often worry when external IT service providers require access to company systems. Internal IT Employees, however, can keep tabs on their system partners using the GoToAssist Corporate support tool. In this white paper you will learn "How IT Departments Can Retain Control over External IT Service Providers" IT experts from Citrix explain which solutions really work to ensure that external service providers diligently follow compliance specifications.
Extending the value of Business Intelligence with Disclosure Management
Read this whitepaper from FSN's Gary Simon to learn how disclosure management solutions from IBM can extend the value of your existing Business Intelligence tools.
Advance Your Tech Career in One Simple Step
Want to know the single most important thing you can do to advance your IT career? This brief, brought to you by Citrix GoToAssist, explores how thinking less about yourself and more about the people around you is the most important thing you can do to advance your IT career.
Download the brief to learn: How to become everyone's go-to geek; Why focusing on others is good for your career; 3 career suggestions to flat out ignore; And more.
4-Step Game Plan for Effective Support Teams
Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual improvement process and thereby accelerate productivity, control costs and increase customer satisfaction.
Download the brief to learn: 4 steps to creating an effective support team; Why employees should spend less time being support agents; Strategies for fostering a culture of ownership; And more.
The software edge: How effective software development and delivery drives competitive advantage
The IBM Global CEO study found today's business leaders rank technology as the most important external force that will impact their organizations. A 2013 Institute for Business Value (IBV) software development study supports this, with IT and business leaders identifying five top technology trends critical to competitiveness. However, the same survey reveals that most organizations are not prepared to take advantage of these trends. While management recognizes that software is crucial to capitalizing on technology for competitiveness, they are not successfully executing.
Learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
Learn how organizations that leverage effective software development can help close the execution gap and gain competitive advantage.
Security Intelligence Can Deliver Value Beyond Expectations And Needs To Be Prioritized
First-generation security intelligence and security incident and event management products have promised a lot, but some of these tools require considerable resources to manage the solution. The growth in security-as-a-service offerings, however, offers an opportunity for information security teams to follow the path successfully laid by many other IT departments. Read this white paper, "Security intelligence can deliver value beyond expectations and needs to be prioritized" for an overview of market adoption of security-as-a-service.
Reduce costs and improve manageability with an IBM System x NAS solution
IBM® System x® servers, powered by the latest Intel® Xeon® processors, offer the efficiency, simplicity and performance that will fit both your needs and your budget. Read this solution brief to discover how System x servers, preloaded with Microsoft® Windows Storage Server, offer a complete solution that is easy to manage, reduces risk and gives you better insight into your data, so you can focus valuable IT resources on your core business goals instead of time consuming administrative tasks.
Intel, the Intel logo, Xeon and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
Intel, the Intel logo, Xeon and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.
How B2B Solutions Can Enable Growth
In this IBM sponsored webcast, representatives from BlueStar and REMEDI discuss how their partnership allowed BlueStar to overcome their B2B integration challenges, increase efficiency, and do away with error-prone manual processes.
Attend the webcast and you will learn how REMEDI's rapid implementation plan allowed BlueStar to speed time to market and demonstrate business results and ROI almost immediately. The webcast also discusses how BlueStar gained greater visibility into their business network and greatly increased the speed of their error resolution processes.
PureFlex-Next Smart Step in Enterprise IT Evolution
More and more organizations are getting by just supporting data center status quo. However utilizing the majority of IT budgets to just keep data center lights on is crippling todays IT and strangling hopes of capturing future benefits. By just keeping pace how will you be able to meet the changing needs of tomorrow?
Protect Your IT System with Next Generation Security
A data breach, probing hackers, protect your critical IT information. What these real-life examples have in common is that perpetrators can attack companies through their IT systems. Read how trusted computing from IBM PureFlex System can help secure your systems against emerging threats.
IDC Brief: Cloud Computing in the Midmarket: Assessing the options.
Read this analyst brief from IDC to learn about public, private and hybrid cloud models and how your organization can take advantage of them. The paper also looks at how you can integrate cloud solutions into existing IT and offers some principles for measuring the success of your cloud solutions.
Expert Integrated Systems: A Next-Generation Computing Platform (IDC)
This IDC white paper discusses an important sea change happening in IT: the development of expert integrated systems.
10 Steps to Successfully Implement ITIL in Your Business
Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management. This white paper will address the details of ITIL, the associated benefits of this platform and the 10 steps to a successful ITIL implementation.
The Helpdesk of the Future
What does the helpdesk of the future look like?
"Customer support is one of those areas of your business where it's surprisingly easy to differentiate yourself." This new brief explores technologies that will reshape the helpdesk of tomorrow: How immersive displays enable a centralised workflow; What intelligent optimisation could do for time management; Why a decentralised process is key to greater effectiveness; And more...