Live Chat Security: Everything You Need to Know for Secure Live Chat
Over the years, SaaS developers have worked with businesses to increase the efficacy and security of this vital customer service channel: most of today’s live chat providers offer some level of password protection and data encryption to help companies manage sensitive data.
However, the level of security offered by different vendors does vary widely. This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches.
This blog post breaks down the potential threats to live chat security, and outlines how Comm100 Live Chat stays secure through industry-leading security features and compliances.
Higher Education Cheat Sheet: The 4 Challenges Facing IT & How to Overcome Them
There are four key challenges that are almost universally affecting university and college IT departments today:
- Growing digital infrastructure.
- High support volumes.
- Data security.
- Staffing.
In this guide, we will explore these 4 challenges and provide practical solutions to tackle each of them so IT departments can provide the support and security expected of them from students and faculty.
Report: COVID’s Effect and Influence on Grant Management
In response to COVID-19, grantmakers and foundations across the world were faced with a mountain of challenges that demanded immediate change and innovation.
What many didn't anticipate was how these adaptations would set the groundwork for a new set of best practices that would transform grantmaking and the way we approach mission-driven work.
In this free report, gain insight to:
- How the pandemic affected funder's missions and impact.
- How grantmakers created and distributed emergency grants fast.
- What post-pandemic grantmaking best practices look like in 2021 and beyond.
How to Find the Right Balance
Trust-based philanthropy is a movement that calls on funders to address systemic inequities and recenter the grantee experience. But if the technology you use was built around a top-down, hierarchical structure, you’ll struggle to evolve effectively.
Learn what specific capabilities you need to look for in your grant management software to align with the Trust-Based Philanthropy Project’s six core principles.
See how a grant management solution can empower you to shift to a trust-based approach, and get clear examples of what it means to put these principles into practice. Download the guide today.
The Next Generation of Grants Management Software
Philanthropy recently experienced the most disruptive period of change in the last 50 years. But this tumultuousness has spurred incredible transformation. For grantmakers and nonprofits alike, evolutions that once took decades, are now happening overnight.
Organizations have completely redefined how they make an impact with a renewed focus on equity, flexibility, and responsiveness. Software was thrust into the spotlight as a tool to align missions and streamline the process of launching, managing, and measuring grant programs. Technology is the lynchpin that enables lasting change.
A new era of philanthropy is here—technology can help your organization embrace it. Download "The Next Generation of Grants Software Management" to find out how.
Roundtable: 6 Top Universities – Meeting Student Support Expectations
Six leading higher education institutions come together to discuss the challenges of students’ sky-high support expectations, revealing the technology, tools, and strategies they are using to find success.
Tony Sandhu is the Vice President of Global Customer Success at Comm100 with over 12 years of experience in CS. He is responsible for driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Comm100 customers.
Top 10 Use Cases for Chatbots in Higher Education
Gen Z are most open to chatbots than any other age range, the demographic that comprises the majority of higher education students. But how should chatbots be best used in universities and colleges?
If you are ready to start your chatbot journey but don’t know where to start, download this SlideShare to learn the top 10 chatbot use cases that universities and colleges around the world are benefitting from.
Drawing from our 15+ years of experience building chatbots for higher education, these 10 chatbot examples will show how you can adopt chatbots for the benefit of your students, support agents, and school. Some use cases include:
- Provide 24/7 availability.
- Take the load off the team during seasonal peaks.
- Devote more time to complex or sensitive queries.
- Automate appointments and bookings.
Sky-high Expectations – How to Improve Student Support in a Digitally-Demanding World
Student support expectations are at an all-time high, and many higher education institutions are struggling to match them.
This level of student support isn’t achievable with phone. Digital channels are essential to matching student expectations, particularly live chat and chatbots. To go above and beyond and stand out from competitors, schools need digital omnichannel.
Download this eBook to learn:
- Why schools must adopt digital support channels.
- How schools can use live chat and chatbots to meet student expectations.
- How digital omnichannel takes it up a level, improving support quality, efficiency, and personalization.
Higher Education Cheat Sheet – 4 Proven Strategies to Increase Enrollment this Fall
Over the past two years, postsecondary enrollment has decreased by 7.4% in the US. If that stat doesn’t get you thinking of new strategies to increase intake at your school this year, nothing will!
With such intense competition among universities and colleges, grabbing the attention of prospective students is no easy feat. And this is only half the battle – you now need to prove that your school is the right choice for them. While this is a complex battle, there is one very straightforward but crucial element that you must get right – student support.
This guide will lay out 4 cost-effective strategies that any school can adopt to help them engage with more prospective students and increase enrollment this fall. You’ll also find success stories from other higher education institutions like Thompson Rivers University and Cambrian College who are benefiting from these strategies.
Download this slideshare and start reversing the enrollment decline!
Higher Education – Live Chat & Chatbot Benchmark Data 2022
Live chat teams in higher education achieved an average 88.8% customer satisfaction score (CSAT) in 2021.
Analyzing chats that passed through the Comm100 platform in 2021, we have calculated the latest live chat and chatbot benchmarks in higher education. With these stats at hand, universities and colleges can understand how well they are performing compared to their peers and learn where they need to improve. The report also provides best practices so higher education institutions can realize the potential of live chat and chatbots.
Download this report to find out the latest live chat and chatbot benchmarks in higher education, including:
- Customer satisfaction (CSAT)
- Wait time
- Chat duration
- Mobile live chats
- Total chats handled by chatbots
Your Grant Management Workbook
Nowadays, your grant management works involve a lot of operational and administrative responsibilities. When launching a grant project, one of your main focuses is to ensure that everyone follows the grant process's steps and remains efficient in delivering the required materials and reports. Your goal is to make sure that the grant goes to the nonprofit chosen and is implemented effectively.
In this ebook, you’ll find out how to make your Grant Management process easy and efficient.
Empower Your Corporate Social Mindset
Because the field of Corporate Volunteering is so vast, it is essential to lay the basis of it and start your volunteering journey with every piece of information and the best tips to run a smooth successful program.
In this handy ebook, you will find everything you need to make the most out of your Volunteering program, meaning:
- An insightful comment on how to adopt a corporate social mindset, based on the discussion Optimy had with the amazing speaker and writer Michael Alberg-Seberich.
- The best tips on how to plan and execute your Corporate Volunteering program.
- Tricks to grow your employee engagement for your volunteering activities.
- The secrets to overcoming the challenges you might face.
- An article to get a clear idea of why you might need a volunteering management software for your organization.
12 Charity Engine Recommended items to provide Vendors during a Nonprofit CRM Request for Proposal
Too often when nonprofits do Requests for Proposals for a Fundraising CRM or fundraising technology, they end up creating a Features Checklist Spreadsheet with four different types of feature/capabilities:
- Already have.
- Wish we had.
- Heard about & sounds cool.
- So brilliant we should apply for a patent.
Unfortunately, RFP’s by checklist can lead to incomplete decisions because the right solution for that org was never proposed. There are capabilities and ideas that people wouldn’t know to think of without knowing the full capacity of a technology product.
In this Charity Engine Guide, learn about 12 items you want to be able to provide the vendor, and how to prepare you and your team for a Nonprofit CRM Request for Proposal.
Year-End Giving: Ultimate Guide to Double Year-End Impact During A Pandemic
If you are wondering what your yearly big picture schedule should be like for your fundraising, look no further.
This eGuide with Charity Engine details helpful tips and steps you should take to get started on your Year-End Fundraising plans during this pandemic. This guide, along with Charity Engine's all-in-one CRM will provide everything you need to kickstart your fundraising campaigns for 2021.
Virtual Fundraising Events: A How-To Guide
Many nonprofits have postponed or canceled their events due to the COVID-19 pandemic. While it’s natural and healthy to mourn these lost opportunities, it’s just as important to look for positive learning opportunities that have come about as a result of these difficult times.
Organizations can take this time to get more involved with hosting virtual events for their supporters. When hosting a virtual event, the mindset and approach that your organization should take are similar to that of a live event even though the actual event process is different.
In this guide, learn about Charity Engine's process of plan, run, care, and repeat, and build the best foundation for your virtual event.