Reducing the burden of FOIA

Responding to open records requests comes with the territory when you work for a government agency. Unfortunately, many struggle with compiling and producing the requested information in a timely manner. In this three-part series, Smarsh provides you with knowledge to help reduce the burden of responding to record requests, and to stay compliant with the Freedom of Information Act (FOIA) and state and local open records laws.
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The Public Sector Guide to Text Messaging Policy and Retention

This guide contains practical steps that will help public sector organizations and departments develop a text message policy and retention strategy to protect against the risk involved with use of this popular, universal form of communication. It also outlines some smart text recordkeeping practices so you’ll be better prepared to respond to open records requests or other e-discovery needs when they arise.

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The Public Sector Guide to Social Media Strategy and Policy

Social media can greatly improve communication, deliver constituent services, help optimize processes, and aid response to emergencies within your community. It can also allow public sector organization employees to be more accountable, transparent, and open. Along with the benefits comes increased awareness of security, privacy, and records management challenges on social media.

A solid social media strategy can help your organization and departments connect with the community in an easy, time and cost-effective manner that most people can access. The strategy doesn’t need to be complicated. Whether this is your first time developing a social media strategy, or you already have one in place, remember to keep it simple. Here are a few things to consider while developing or rounding-out your strategy:

  • Available social media tools and capabilities
  • Internal policies and approvals
  • External requirements for preserving records and responding to information requests
  • Your organization’s overall objectives and the needs of the community
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