How To Grow Your Auto Shop Revenue with a Multi-Channel Marketing Strategy

Are you looking for ways to boost revenue at your auto shop? You’ve come to the right place!

By implementing a multi-channel marketing strategy, you can increase your visibility and reach more customers—which means more business for your auto shop. In this eBook, we’ll show you how to create an effective multi-channel marketing strategy for your shop.

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Higher Education Admissions Report – Prospective Student Survey

What support do students expect from their school, and how can schools deliver this?

We surveyed higher education students in North America to learn what matters to them when they are choosing which school to join, how they expect to be engaged, and how schools can increase enrolment with this data at hand.

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Live Chat Benchmark Report 2023

Every year, we publish our Live Chat Benchmark Report to help organizations understand how well their live chat team is performing compared to their peers by team size and by industry. With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.

Analyzing data from millions of live chats that passed through the Comm100 platform in 2022, this year’s report features the following benchmarks:

  • Chats per agent per month.
  • Customer satisfaction.
  • Wait time.
  • Response time.
  • Chat duration.
  • Mobile chats.
  • Industry breakdown.

Alongside these metrics, the report digs into the reasons behind the numbers to help you improve your own team’s metrics and overtake your peers.

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Choosing a Grants Management Software to Support Trust-Based Philanthropy

For many grantmaking organizations, the challenges and upheavals of 2020 catalyzed a different way of funding. An industry that had been characterized by compliance obsession, complexity, and rigidity suddenly opened up to a new, values-driven philosophy. This new focus on equity, relationships, and reducing the burden on grantees ultimately leads to more time spent on the work of social change, better serving the mission of both nonprofits and their funders.

Indeed, some in the sector have been practicing and advocating for this different (and better) way for a long time. Those long-standing efforts have culminated in the Trust-Based Philanthropy Project, a five-year, peer-to-peer funder initiative launched in January 2020 with the aim of addressing the inherent power imbalance between funders and grantees.

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A Guide for Grantmakers and CSR Professionals

No matter what role you play in the sphere of social impact, you want to know that the work you do is having a positive effect on the causes you care about. That’s why we created this guide—to give you the tools you need to set up your impact measurement right.

In these pages, we’ll cover the benefits of measurement as well as principles to guide you. Plus, we lay out step-by-step instructions with expert advice and resources so you can move forward with confidence. Let’s get started.

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Live Chat Security: Everything You Need to Know for Secure Live Chat

Over the years, SaaS developers have worked with businesses to increase the efficacy and security of this vital customer service channel: most of today’s live chat providers offer some level of password protection and data encryption to help companies manage sensitive data.

However, the level of security offered by different vendors does vary widely. This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches.

This blog post breaks down the potential threats to live chat security, and outlines how Comm100 Live Chat stays secure through industry-leading security features and compliances.

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Higher Education Cheat Sheet: The 4 Challenges Facing IT & How to Overcome Them

There are four key challenges that are almost universally affecting university and college IT departments today:

  • Growing digital infrastructure.
  • High support volumes.
  • Data security.
  • Staffing.

In this guide, we will explore these 4 challenges and provide practical solutions to tackle each of them so IT departments can provide the support and security expected of them from students and faculty.

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Report: COVID’s Effect and Influence on Grant Management

In response to COVID-19, grantmakers and foundations across the world were faced with a mountain of challenges that demanded immediate change and innovation.

What many didn't anticipate was how these adaptations would set the groundwork for a new set of best practices that would transform grantmaking and the way we approach mission-driven work.

In this free report, gain insight to:

  • How the pandemic affected funder's missions and impact.
  • How grantmakers created and distributed emergency grants fast.
  • What post-pandemic grantmaking best practices look like in 2021 and beyond.

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How to Find the Right Balance

Trust-based philanthropy is a movement that calls on funders to address systemic inequities and recenter the grantee experience. But if the technology you use was built around a top-down, hierarchical structure, you’ll struggle to evolve effectively.

Learn what specific capabilities you need to look for in your grant management software to align with the Trust-Based Philanthropy Project’s six core principles.

See how a grant management solution can empower you to shift to a trust-based approach, and get clear examples of what it means to put these principles into practice. Download the guide today.

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The Next Generation of Grants Management Software

Philanthropy recently experienced the most disruptive period of change in the last 50 years. But this tumultuousness has spurred incredible transformation. For grantmakers and nonprofits alike, evolutions that once took decades, are now happening overnight.

Organizations have completely redefined how they make an impact with a renewed focus on equity, flexibility, and responsiveness. Software was thrust into the spotlight as a tool to align missions and streamline the process of launching, managing, and measuring grant programs. Technology is the lynchpin that enables lasting change.

A new era of philanthropy is here—technology can help your organization embrace it. Download "The Next Generation of Grants Software Management" to find out how.

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Roundtable: 6 Top Universities – Meeting Student Support Expectations

Six leading higher education institutions come together to discuss the challenges of students’ sky-high support expectations, revealing the technology, tools, and strategies they are using to find success.

Tony Sandhu is the Vice President of Global Customer Success at Comm100 with over 12 years of experience in CS. He is responsible for driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Comm100 customers.

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Top 10 Use Cases for Chatbots in Higher Education

Gen Z are most open to chatbots than any other age range, the demographic that comprises the majority of higher education students. But how should chatbots be best used in universities and colleges?

If you are ready to start your chatbot journey but don’t know where to start, download this SlideShare to learn the top 10 chatbot use cases that universities and colleges around the world are benefitting from.

Drawing from our 15+ years of experience building chatbots for higher education, these 10 chatbot examples will show how you can adopt chatbots for the benefit of your students, support agents, and school. Some use cases include:

  • Provide 24/7 availability.
  • Take the load off the team during seasonal peaks.
  • Devote more time to complex or sensitive queries.
  • Automate appointments and bookings.

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Sky-high Expectations – How to Improve Student Support in a Digitally-Demanding World

Student support expectations are at an all-time high, and many higher education institutions are struggling to match them.

This level of student support isn’t achievable with phone. Digital channels are essential to matching student expectations, particularly live chat and chatbots. To go above and beyond and stand out from competitors, schools need digital omnichannel.

Download this eBook to learn:

  • Why schools must adopt digital support channels.
  • How schools can use live chat and chatbots to meet student expectations.
  • How digital omnichannel takes it up a level, improving support quality, efficiency, and personalization.

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Higher Education Cheat Sheet – 4 Proven Strategies to Increase Enrollment this Fall

Over the past two years, postsecondary enrollment has decreased by 7.4% in the US. If that stat doesn’t get you thinking of new strategies to increase intake at your school this year, nothing will!

With such intense competition among universities and colleges, grabbing the attention of prospective students is no easy feat. And this is only half the battle – you now need to prove that your school is the right choice for them. While this is a complex battle, there is one very straightforward but crucial element that you must get right – student support.

This guide will lay out 4 cost-effective strategies that any school can adopt to help them engage with more prospective students and increase enrollment this fall. You’ll also find success stories from other higher education institutions like Thompson Rivers University and Cambrian College who are benefiting from these strategies.

Download this slideshare and start reversing the enrollment decline!

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Higher Education – Live Chat & Chatbot Benchmark Data 2022

Live chat teams in higher education achieved an average 88.8% customer satisfaction score (CSAT) in 2021.

Analyzing chats that passed through the Comm100 platform in 2021, we have calculated the latest live chat and chatbot benchmarks in higher education. With these stats at hand, universities and colleges can understand how well they are performing compared to their peers and learn where they need to improve. The report also provides best practices so higher education institutions can realize the potential of live chat and chatbots.

Download this report to find out the latest live chat and chatbot benchmarks in higher education, including:

  • Customer satisfaction (CSAT)
  • Wait time
  • Chat duration
  • Mobile live chats
  • Total chats handled by chatbots

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