Webinar – Transform policyholder engagement with MuleSoft, Salesforce and Guidewire

In order to gain and retain new customers, insurance companies are investing in modernizing policyholder experiences. Leading firms have done so by implementing leading insurance platforms like Guidewire, and extending the power of these platforms through MuleSoft's Anypoint Platform and Salesforce's Financial Services Cloud.

Attend this webinar to learn best practices for using MuleSoft's Anypoint Platform to rapidly connect Guidewire to any application, data, or device, including Salesforce's Financial Services Cloud.

Key Takeaways:

  • Best practices for using APIs to surface policy and claims data from Guidewire.
  • How MuleSoft can help accelerate the implementation of Financial Services Cloud for insurance companies.

Presented by:

  • Josh Mikulewicz, Solution Engineer, MuleSoft
  • Steve Murphy, Senior Solution Engineer, MuleSoft
  • Matt Serna, Head of Industry Marketing, MuleSoft

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Webinar – Building a platform for digital insurance

Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations.

Key Takeaways:

  • How industry leaders have digitally transformed insurance offerings with a platform business model.
  • How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations.
  • Best practices to increase customer retention and profitability with a single view of the customer.

Presented by:

  • Ben Turner, CTO, Legal and General
  • Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoft
  • Angie Lee Campos, Global Financial Services and Insurance Lead, MuleSoft

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Webinar – Building a digital banking platform with APIs

More and more financial institutions are partnering with fintechs and leveraging Application Program Interfaces (APIs) to attract new prospects and to delight current consumers through unprecedented Customer Experience (CX). APIs offer a bridge between systems while paving a digital path to a connected financial ecosystem.

The institutions that are able to drive this digital transformation successfully, do not think of these capabilities as additional channels and services. Rather, these institutions understand that they must move from a vision of banking as a physical network of branches and ATMs, to a digital platform, comprising core capabilities such as account servicing and the provision of financial products that can be accessed wherever, and whenever, customers wish.

Join this webinar and learn how these institutions are building a digital banking platform with APIs.

Presented by:

  • Angie Campos, Industry Marketing for FS&I, MuleSoft
  • Michel Vaja, Head of UK Payments Practice, Capgemini

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Shifting to 1st Party Data for a Better Customer Experience

With customer data increasingly driving the personalization strategies fueling the customer experience across marketing, sales, and customer support, your data strategy has never been more important. Customers expect consistent experiences across the myriad channels they interact with— whether in-store, on the website, or in an app.

Customer data is what fuels the teams and technologies responsible for your customer experience, but for years there was little incentive for companies to prioritize customer data as an asset itself to be taken care of and safeguarded. To take on personalization and privacy, you need a unified view of customer data at an individual level to deliver relevant experiences with consent.

In this eBook, you will learn how to scale engagement across all your tools and channels — accurately and with consent— in order to deliver experiences that matter to your customers.

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State of the Customer Data Platform

In the 2020 Tealium State of the CDP Report, we asked over 300 U.S. decision makers in marketing and data/analytics how they are leveraging CDPs today, the challenges they face with current vendors and their future plans for CDP technology. The results reveal that many organizations are still searching for the right solution: 58% of respondents with CDPs said they are planning to switch to a different provider within the next 12 months.

Something needs to change for customer data to reach its full potential. Businesses need greater clarity into what CDPs do, how to select the right CDP and how to optimize the technology — or they risk missing out on enormous CDP benefits.

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“Not Your Father’s” Online Video Platform

Online video platforms (OVPs) first launched in the late 1990s and early 2000s with a similar promise to the once-iconic automobile brand: “Not your father’s Oldsmobile” campaign. However, as OVPs evolved, partly to address our insatiable appetite for video, they became more and more complex. Tools for every step of the video-delivery process—from ingestion to storage to encoding, and so forth—came with their own set of shiny knobs and dials. Configurations and procedures for even trivial tasks required a study of user manuals, causing disenchantment, stress, and aversion all around. Cloudinary is excited to be launching new, game-changing video-management capabilities today to tackle that challenge.

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Cloudinary is Money for Mediavine, Simplifying Video Management

As the exclusive ad manager for more than 3,900 digital publishers, Mediavine relies on video for monetizing content. Unsatisfied with the way ad networks were run, Mediavine saw an opportunity to break free from the burdens and constraints of legacy ad networks by creating its own ad management service.

Learn how Mediavine was able to streamline their developer workflow, optimizing video performance and reducing bandwidth usage.

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Cloudinary Helps Hinge Keep Modern Romance Real

Hinge, the relationship app, is taking a different approach to online dating. Instead of encouraging casual dating, the Hinge app is designed to help individuals build meaningful relationships. With Hinge, users can upload both photos and short videos intended to help them strike up two-way conversations that foster stronger connections and turn virtual connections into real romance.

Learn how Hinge is able to support their user-generated content during direct uploads from their users’ devices, resizing and cropping this media on- the-fly to fit the graphic design, and optimizing the quality and format for improved performance.

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Bleacher Report Scores with Real-Time Video Highlights Delivered by Cloudinary

Forget views and clicks. Video success is all about connecting with your target audience in a meaningful way. If you want to up your video game, look no further than sports culture leader Bleacher Report—the team boasted 51 of the top 100 branded posts on all of Instagram in 2019.

Learn how Bleacher Report was able to automatically transcode videos into a streamable format, adjust their quality and resolution, implement adaptive bitrate streaming and deliver them through a fast, reliable content delivery network. These features ensure that viewers experience a smooth playback irrespective of device requirements or internet connectivity.

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Accelerate Your Cloud Journey

The cloud promises transformative gains in productivity and agility while reducing costs.

Most organizations, however, face significant roadblocks in migrating to the cloud. For instance, applications containing sensitive data must be properly secured before they are migrated—both to protect against the risk of breach and ensure compliance with data privacy regulations.

Cloud migration projects are also risky and complex, requiring many testing and rehearsal iterations that can result in project timeline overruns. Moreover, some organizations fail to fully realize the expected cost benefits of running in the cloud.

Find out how Delphix transforms data management for cloud projects, which helps companies:

•   Enable hybrid and multi-cloud architectures
•   Accelerate and simplify cloud migration
•   Protect sensitive and personal information
•   Run more efficiently in the cloud

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Hiring and Recruiting in a Crisis The Lessons of Covid-19: Online Recruitment and Post-Crisis Planning

The COVID-19 pandemic has caused unprecedented upheaval across the board. Everything from the simplest task (grabbing a cup at your favorite coffee shop), to complex decisions (how and when should your company adapt new hiring strategies), has become a challenge. And many of those challenges can’t easily be overcome.

In this eBook, we cover the range of online recruitment strategies, like virtual open houses, job fairs and video recruiting, that are available today. Additionally, we walk you through some of the more difficult decisions (like layoffs and furloughs) you may have to make during a crisis. We also talk about what HR and recruiting will look like post-pandemic, and what you should do to prepare for recruiting that may never look the same.

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Hiring and Recruiting in a Crisis The Lessons of Covid-19: Urgent Hiring

The COVID-19 pandemic has caused unprecedented upheaval across the board. Everything from the simplest task (grabbing a cup at your favorite coffee shop), to complex decisions (how and when should your company adapt new hiring strategies), has become a challenge. And many of those challenges can’t easily be overcome.

In this eBook, recruiters and staffing professionals share their strategies for quickly hiring and onboarding healthcare and other urgently needed front line workers, despite a national shutdown and a looming worker shortage. Many of these strategies remain as permanent parts of their hiring plans.

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Hiring and Recruiting in a Crisis The Lessons of Covid-19: Crisis Management

The COVID-19 pandemic has caused unprecedented upheaval across the board. Everything from the simplest task (grabbing a cup at your favorite coffee shop), to complex decisions (how and when should your company adapt new hiring strategies), has become a challenge. And many of those challenges can’t easily be overcome.

In this eBook, we see how companies initially responded to the COVID-19 crisis and the lessons learned. From travel bans, to quarantines, to the sudden need to adjust policies (like work from home), many things changed both temporarily and permanently. We also delve into what companies did to protect their brands during this time and how these tactics are helping them build stronger reputations going forward. Lastly, we offer support to managers striving to emerge as strong leaders, as they help their teams navigate difficult circumstances.

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Tealium Newsletter Featuring Gartner Analyst Note: Building a Foundation for a Data-Driven Customer Experience Future

Nearly a decade ago, advances in digital transformation and big data put achieving a 360-degree view of the customer on the roadmap for many organizations. Along the way, many companies focused their efforts on the experience layer, hoping to keep up with industry disruptors like Amazon and Apple, which have consistently raised consumers' expectations for what makes a great experience. As companies try to catch up, many miss the critical component behind this success; excellent customer data management.

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Accelerate Your Cloud Journey

The cloud promises transformative gains in productivity and agility while reducing costs.

Most organizations, however, face significant roadblocks in migrating to the cloud. For instance, applications containing sensitive data must be properly secured before they are migrated—both to protect against the risk of breach and ensure compliance with data privacy regulations.

Cloud migration projects are also risky and complex, requiring many testing and rehearsal iterations that can result in project timeline overruns. Moreover, some organizations fail to fully realize the expected cost benefits of running in the cloud.

Find out how Delphix transforms data management for cloud projects, which helps companies:

•   Enable hybrid and multi-cloud architectures
•   Accelerate and simplify cloud migration
•   Protect sensitive and personal information
•   Run more efficiently in the cloud

View Now