Serviceaide Success Stories — Point Broadband

The Point Broadband team provides residential and business customers access to the Internet; they route Internet traffic, resolve domain names, and maintain infrastructure to support all subscribers. The business operations model is complex. Getting the correct data through the escalation levels and ensuring rapid response to customer issues is a top priority.

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Case Study: Early Adopters of Returns Automation

Nearly a year after our official launch of the Returns Automation product, we were curious to hear about the experiences that early adopters were having with the returns management software.

We asked each of them a list of questions about their returns challenges before Returns Automation, the benefits they’ve seen after implementing it, and what their customers have been saying about their improved returns processes.

This case study white paper dives deep into the responses of these early users to unveil how Returns Automation has revolutionized their returns processes and driven clear ROI.

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Case Study: Power Players of Delivery Network

Following extensive development over the years, our Delivery Network now integrates with a diverse range of delivery providers and a growing user base. Within that user base, there is a select group that uses our network daily. To fully understand the extent of the benefits Delivery Network can provide, we turned to them to hear their experiences.

We coined the term “power players” for these users, all of whom diligently use Delivery Network on a daily basis. To ensure a variety of experiences, we intentionally selected power players from varying geographical locations, roles, company sizes, and years of experience with Delivery Network.

This case study white paper dives deep into the responses of these “power players” to uncover how the regular use of Delivery Network has revolutionized their last-mile deliveries and generated tangible returns on investment.

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Case Study: Early Adopters of Returns Automation

Nearly a year after our official launch of the Returns Automation product, we were curious to hear about the experiences that early adopters were having with the returns management software.

We asked each of them a list of questions about their returns challenges before Returns Automation, the benefits they’ve seen after implementing it, and what their customers have been saying about their improved returns processes.

This case study white paper dives deep into the responses of these early users to unveil how Returns Automation has revolutionized their returns processes and driven clear ROI.

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Case Study: Power Players of Delivery Network

Following extensive development over the years, our Delivery Network now integrates with a diverse range of delivery providers and a growing user base. Within that user base, there is a select group that uses our network daily. To fully understand the extent of the benefits Delivery Network can provide, we turned to them to hear their experiences.

We coined the term “power players” for these users, all of whom diligently use Delivery Network on a daily basis. To ensure a variety of experiences, we intentionally selected power players from varying geographical locations, roles, company sizes, and years of experience with Delivery Network.

This case study white paper dives deep into the responses of these “power players” to uncover how the regular use of Delivery Network has revolutionized their last-mile deliveries and generated tangible returns on investment.

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Macon, Georgia Goes from Manual Operations to AI-Enriched Parking Enforcement

Learn how Macon, Georgia, has transformed parking challenges into opportunities with gtechna technology. This case study is a must-read for parking directors, operations coordinators, and enforcement officers seeking to enhance efficiency, compliance, and citizen satisfaction.

Key Takeaways

  • Automated processes: Reduce manual effort and cover more areas with the existing staff.
  • Enhanced safety: Reduce traffic disruptions and eliminate verbal altercations.
  • Financially self-sustaining: Support city infrastructure with a model that goes beyond covering operational costs.

“We're redefining the parking experience in Macon, making it smoother and more intuitive for everyone who visits or calls our city home. Our collaboration with gtechna resulted in a dependable and citizen-friendly parking infrastructure, making every trip to the city core worry-free and more enjoyable for our community and guests.” — Steven Schroeder, Chief Administrator, Park Macon.

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The Beauty of Intelligent Registration Forms

A recent judicial conference had two distinct audiences. The invite-only event was kept under wraps by the organizers to prevent the website or registration form from being publicly accessible. The judicial attendees, who were given access to exclusive judicial-only events that were specific to their type, were granted full access to all conference activities.

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Why AON Trusted Median to Help Pioneer Its New Mobile App

AON PLC, a global financial services firm with over 30,000 employees worldwide, faced the challenge of enhancing communication and engagement across its vast workforce. To address this, AON's IT innovation team selected Median.co, a mobile app platform, to pilot a solution aimed at improving employee engagement and facilitating seamless access to information. Led by Mohammad Qamar, Director of Technology Innovation-Corporate Systems at AON, the team embarked on pioneering a new employee app with Median, leveraging its robust capabilities to meet AON's stringent security and usability requirements.

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McKesson Transforms Employee Experience with SharePoint + Median.co

McKesson is a diversified, publicly-traded pharmaceuticals and healthcare company. As its employee expectations began to change, the global firm embarked on a project to deliver information and services to its workforce via an innovative native mobile app experience.

So, McKesson was on a mission: Find a simple solution to replace the current Salesforce mobile app with a modern one. Ideally, the new app would unify employee services from its SharePoint portal, and deliver personalized content and push notifications to the McKesson workforce — making for an engaging employee experience. They found that solution in Median.

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Sysmex Reaches 100k+ Customers Worldwide with Transformational Product Training

In our case study, “Sysmex Reaches 100k+ Customers Worldwide with Transformational Product Training,” you’ll follow a remarkable journey of transformation and innovation that has propelled Sysmex, a global leader in healthcare technology, to new heights.

Uncover valuable insights in this case study about…

  • Addressing Resistance: How Sysmex tackled customer resistance with a mobile training app, bridging the gap between traditional and digital learning.
  • Global Rollout: How Sysmex’s successful EMEA program expanded globally, adapting to each region’s unique training needs.
  • Languages: How Sysmex, with a presence in over 190 countries, tackles the challenge of training diverse customers worldwide.
  • LMS Solution: How Sysmex leveraged the Eurekos Learning Management System (LMS) to revolutionize customer training, setting four primary business goals for success.
  • Training Challenges: The six key challenges Sysmex faced, from transitioning to digital learning to overcoming language barriers and accommodating growing demand.
  • High-Stakes Industry: How Sysmex, a provider of complex healthcare products, ensures customer satisfaction in the high-stakes life sciences industry.

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Employer Combines Requests to Expedite Screening

Searching for talent to fill important job openings costs a company an investment of valuable time and money. EZ Screen Solutions gives you the best return by making hiring more affordable with faster, more effective background searches that deliver the information you need.

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Enhancing Warehouse Efficiency

This white paper presents a case study highlighting the transformative impact of implementing the Swiftcount inventory system in a warehouse setting. We delve into the challenges faced by traditional inventory management methods and elucidate the tangible benefits realized through the adoption of Swiftcount. Through this case study, we aim to demonstrate how Swiftcount optimizes warehouse operations, enhances accuracy, improves efficiency, and ultimately drives bottom-line results.

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Specialized Manufacturing Digitalization in CMW Platform

A specialized manufacturing company wanted to digitize 7 different warehouse locations around the world, as well as the procurement process connected to them. Owing to the rapid business growth during the COVID pandemics (×8 times more projects than before) the company needed a fully custom solution that corresponded to the manufacturing requirements and was flexible enough to let business analysts make changes on-the-run. All warehouses, equipment and logistic routes converted to the digital platform would have marked the beginning of the company's digital ecosystem. For these purposes company has chosen CMW Platform.

Goals:

  • Replace an Excel-based approach at a large manufacturing.
  • Support the rapid business expansion with process automation: from 2 projects in 2009 to 16 simultaneous projects in 2023.
  • Decrease additional costs connected with manual warehouse control and procurement.
  • Create a fully customizable digital ecosystem flexible enough for scaling.

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Real Estate Business Expansion with CMW Platform

Business administration team responsible for real estate legal documents addressed to CMW Lab for lease agreements tracking and approval process automation.

Goals:

  • Track and speed up the approval process.
  • Deliver legal notifications to the tenants linked to their leases dates and terms timely.
  • Optimize the lease parsing process to reduce managers’ workload.
  • Having a 285+ employees across US and globe, to track their performance and help them to succeed.

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Australia’s Top Sporting League Tackles Multiple Access Management Challenges Across Diverse Infrastructure with Securden

The National Rugby League, Australia's top sporting league, faced a daunting IT workload managing critical systems, cloud entitlements, and applications across its hybrid infrastructure. The team sought a comprehensive solution to address operational and security gaps, ultimately finding success with Securden. Now, they efficiently manage access requests from a central portal, implementing granular internal controls, regulating third-party access, and enforcing least privilege—all at a budget-friendly cost.

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