State of Smart Manufacturing Report
Every day, we navigate a complex landscape: aiming for increased profitable growth without sacrificing quality; building greater resiliency and agility; stretching to make operations more sustainable; and tackling workforce and supply chain challenges simultaneously.
What can we learn from our common struggles? And how can we leverage global trends to reach our own goals? This research spotlights one common thread: the need for technology to mitigate risks, open up new opportunities, and remain competitive.
Complete the form to download the State of Smart Manufacturing Report now!
Asynchronous Work Report: What Knowledge Workers Want and What’s Working
When you give something a name, you make it real in a new way. Knowledge workers are seeing this firsthand with asynchronous work (or “async”), which is when team members work on the same project or problem but at different times instead of synchronously. Suddenly, the term is everywhere — but asynchronous work is more than a buzzword.
Not just a by-product of the shift to remote or hybrid, it’s about strategically making new ways of working work. Async can help people cut down on unnecessary meetings, connect across time zones, achieve flexibility, and it even contributes to job satisfaction. But what do knowledge workers think about async?
Asynchronous Work Report: What Knowledge Workers Want and What’s Working
When you give something a name, you make it real in a new way. Knowledge workers are seeing this firsthand with asynchronous work (or “async”), which is when team members work on the same project or problem but at different times instead of synchronously. Suddenly, the term is everywhere — but asynchronous work is more than a buzzword.
Not just a by-product of the shift to remote or hybrid, it’s about strategically making new ways of working work. Async can help people cut down on unnecessary meetings, connect across time zones, achieve flexibility, and it even contributes to job satisfaction. But what do knowledge workers think about async?
State of Smart Manufacturing Report
Every day, we navigate a complex landscape: aiming for increased profitable growth without sacrificing quality; building greater resiliency and agility; stretching to make operations more sustainable; and tackling workforce and supply chain challenges simultaneously.
What can we learn from our common struggles? And how can we leverage global trends to reach our own goals? This research spotlights one common thread: the need for technology to mitigate risks, open up new opportunities, and remain competitive.
Complete the form to download the State of Smart Manufacturing Report now!
The Researcher of 2023
Learn how research and insight industry professionals are thinking about the tools, resources, and behaviors that will enable success in 2023.
You’ll read about:
- A look back at 2022: What worked, and what are the knowledge and resource gaps that need to be addressed?
- What should research and analyst leaders prioritize in 2023?
- The improvements organizations can make to ensure success in 2023.
Fill out the form to get instant access.
2023 G2 Enterprise Monitoring Report
See how LogicMonitor, Dynatrace, Datadog and other top vendors stack up in this comprehensive report by G2, the world’s largest B2B software review platform.
This third-party comparison of monitoring software for enterprise is based on real customer reviews and dives into customer satisfaction ratings related to:
- Ease of implementation (ease of setup, implementation time, and more).
- Ease of use (ease of administration, usability and more).
- Relationship ratings (ease of doing business, quality of support, and more).
6 Reasons IT Pros Are Ditching Legacy Monitoring Tools
In this report, real IT Pros discuss why their teams are moving away from legacy monitoring tools. Here is what you’ll find inside:
- Why legacy and on-premises monitoring tools can’t keep up with modern technology
- Why SaaS-based platforms are essential for IT infrastructure monitoring today
- The six main reasons your peers are ditching legacy monitoring tools (from real user reviews on PeerSpot)
2023 G2 Enterprise Monitoring Report
See how LogicMonitor, Dynatrace, Datadog and other top vendors stack up in this comprehensive report by G2, the world’s largest B2B software review platform.
This third-party comparison of monitoring software for enterprise is based on real customer reviews and dives into customer satisfaction ratings related to:
- Ease of implementation (ease of setup, implementation time, and more).
- Ease of use (ease of administration, usability and more).
- Relationship ratings (ease of doing business, quality of support, and more).
6 Reasons IT Pros Are Ditching Legacy Monitoring Tools
In this report, real IT Pros discuss why their teams are moving away from legacy monitoring tools. Here is what you’ll find inside:
- Why legacy and on-premises monitoring tools can’t keep up with modern technology
- Why SaaS-based platforms are essential for IT infrastructure monitoring today
- The six main reasons your peers are ditching legacy monitoring tools (from real user reviews on PeerSpot)
2023 Digital Marketing Trends
Forget about business as usual. In 2023, marketers will need to decode the new rules of engagement brought on by groundbreaking new technologies and fresh platforms.
This free, bookmarkable report reveals:
- The 10 biggest digital marketing trends that will impact marketers this year
- Inspiration and a truckload of examples from real brands
- Advice on how to tap into trends in a meaningful way that makes sense for your brand
- Perspectives on when to jump on the bandwagon, and when not to blindly follow what’s trending
- And much more
Fill out the form to get instant access.
The Marketer of 2023
Learn how marketing professionals from organizations like IKEA, Vela Software, Wunder.io, and Parents Plus are thinking about the tools, resources, and skills that will enable success in 2023.
You’ll learn about:
- The current challenges marketers are facing
- A look back at 2022: What worked? And what are the knowledge and resource gaps that need bridging?
- The improvements organizations can make to ensure success in 2023
Fill out the form to get instant access.
Gartner’s Innovation Insight for SBOMs
As today’s organizations grapple with new and emerging regulation and escalating cyberattacks, product security and risk management professionals seek solutions that:
- Reduce product security risk
- Shorten time to market
- Automate Incident Response
- Mitigate supply chain risk
- Assist with compliance requirements
Explore the Gartner report today to understand how organizations can look to SBOMs and begin to understand and de-risk the vast amounts of code they create, consume, and operate.
Higher Education Admissions Report – Prospective Student Survey
What support do students expect from their school, and how can schools deliver this?
We surveyed higher education students in North America to learn what matters to them when they are choosing which school to join, how they expect to be engaged, and how schools can increase enrolment with this data at hand.
The Great Automation 2023 State of the Law Report
As we look at today’s legal landscape, the Smokeball team is in awe of how rapidly the legal community has adopted new ways to attract and serve clients since the global pandemic began in 2020. Smokeball surveyed 200 law firms with less than 30 employees across the United States to better understand these industry shifts and emerging trends. In three short years, legal professionals have learned how to work from anywhere, provide clients with the same (or better) levels of service remotely, and run their law firms as efficient, profitable businesses.
But there is still a long road ahead to harness the true power of adopted technology. The next era will focus on streamlining: unifying systems to improve law firms’ workflows, increase profits, and better support client relationships.
Live Chat Benchmark Report 2023
Every year, we publish our Live Chat Benchmark Report to help organizations understand how well their live chat team is performing compared to their peers by team size and by industry. With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.
Analyzing data from millions of live chats that passed through the Comm100 platform in 2022, this year’s report features the following benchmarks:
- Chats per agent per month.
- Customer satisfaction.
- Wait time.
- Response time.
- Chat duration.
- Mobile chats.
- Industry breakdown.
Alongside these metrics, the report digs into the reasons behind the numbers to help you improve your own team’s metrics and overtake your peers.
