Customer Management In The Relationship Era Report

In the Relationship Era, customer relationships (and the way we manage them) have fundamentally changed. What was once a  one-­time transaction between a business and a single buyer has evolved into long-­term and mutually rewarding partnerships between teams and their customers.

In May 2018, we surveyed 1,059 business professionals to discover how they work together to build lasting customer relationships. Download our new research report, The State of Customer Management in the Relationship Era, to discover what we found.

WHAT'S INSIDE:

  • Top objectives businesses are prioritizing in 2019
  • Top teams involved in building customer relationships
  • Top customer communication and collaboration channels
  • Top challenges with customer relationship management
  • Top integrations for maximizing team productivity
  • And so much more!

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Novarica Market Navigator: Document ECM/CCM Systems

This report is designed to provide an overview of the current solution provider marketplace for document management/enterprise content management (ECM) systems and document creation/customer communication management (CCM) solutions. It is also designed to assist both property/casualty and life/health/annuity insurers in drawing up their shortlists of potential providers based on vendor market position and offering details.

These reports do not render judgment, since the fit between a potential provider and an insurer will be determined by the specific situation and needs of that insurer. Novarica provides these types of advisory consultations to more than 100 insurer clients through its retained advisory services.

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Ponemon Institute’s 2017 State of Mobile & IoT Application Security Study

Ponemon Institute is pleased to present the findings of the 2017 Study on Mobile and Internet of Things Application Security sponsored by IBM and Arxan Technologies. The purpose of this research is to understand how companies are reducing the risk of mobile apps and Internet of Things (IoT) in the workplace. The risks created by mobile apps have been well researched and documented. This study reveals how companies are unprepared for risks created by vulnerabilities in IoT apps.

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The State of ChatBots

On one hand, skeptics were wrong about the longevity of chatbot technology.

The hype has not evaporated. Organizations remain fixated on leveraging AI-driven bots within their customer experiences. Technology companies and their backers continue to invest heavily into the chatbot space. The market remains confident in the technology's potential.

This special report reveals the framework for that test. It explores the questions you need to ask-and the steps you need to take-to truly harness the power of chatbot technology.

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Cost of Expertise Report

The Cost of Cloud Expertise report was developed by Rackspace to explore the importance of expertise to an organization’s cloud evolution and the impact the current technical skills gap is having on businesses. In collaboration with LSE academics and Vanson Bourne, we surveyed more than 950 IT decision makers and 950 IT pros from across the globe to better understand the barriers to increasing cloud usage, the impact this has on innovation and business growth, and the skills organizations require to compete in our technologically driven world.

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Forrester Report: The Eight Business And Security Benefits Of Zero Trust

In response to increasingly complex cyberattacks, security pros devote resources to granular aspects of their networks. This is understandable and necessary to a degree, but it's also a great way to lose sight of your ultimate goal: protecting customers and empowering the business. Zero Trust networks accomplish the dual tasks of deep, continuous data inspection across the network and lean operation and oversight — tasks that seem mutually exclusive in traditional networks. This report highlights the eight most significant ways Zero Trust boosts security and your business. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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The Total Economic Impact of IBM Security Guardium – en_US (April 2018)

Data security presents a complex challenge to organizations. The value of sensitive data, and particularly customer data, has increased exponentially over time, but with it comes an increase in potential liability and exposure. Successful enterprise security and compliance strategy needs to balance out: the rapid growth of data within organizations’ environments; the complexity of regulations and compliance across industries; and the threat of internal and external attacks.

To better understand the benefits, costs, and risks associated with a Guardium implementation, Forrester interviewed three customers with multiple years of experience using Guardium. IBM Security Guardium offers a family of integrated modules for managing the entire data security and compliance life cycle, which is built on a single, unified infrastructure with a unified user experience. Guardium is designed to support and secure a wide range of data environments, including: databases; data warehouses; file systems; and cloud, virtual, and big data-based systems.

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2018 Ponemon Institute Artificial Intelligence in Cybersecurity Study

Ponemon Institute is pleased to present The Value of Artificial Intelligence in Cybersecurity sponsored by IBM Security. The purpose of this research is to understand trends in the use of artificial intelligence and how to overcome barriers to full adoption.

Ponemon Institute surveyed 603 IT and IT security practitioners in US organizations that have either deployed or plan to deploy AI as part of their cybersecurity program or infrastructure. According to the findings, these participants strongly believe in the importance and value of AI but admit that being able to get the maximum value from technologies is a challenge.

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Ponemon Institute’s 2017 State of Mobile & IoT Application Security Study

Ponemon Institute is pleased to present the findings of the 2017 Study on Mobile and Internet of Things Application Security sponsored by IBM and Arxan Technologies. The purpose of this research is to understand how companies are reducing the risk of mobile apps and Internet of Things (IoT) in the workplace. The risks created by mobile apps have been well researched and documented. This study reveals how companies are unprepared for risks created by vulnerabilities in IoT apps.

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Forrester Brief You Need An Action Plan For The GDPR

The EU General Data Protection Regulation (GDPR) will go into force on May 25, 2018. Every organization — regardless of its location — doing business with EU customers will need to make changes to its oversight, technology, processes, and people to comply with the new rules. But where should you start? This report helps security and privacy professionals understand five core GDPR requirements and two related changes they need to start tackling today.

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Database Security: KuppingerCole Leadership Compass

Database security is a broad section of information security that concerns itself with protecting databases against compromises of their integrity, confidentiality and availability. It covers various security controls for the information itself stored and processed in database systems, underlying computing and network infrastructures, as well as applications accessing the data.

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NSS Labs Test Report

NSS Labs' 2018 Advanced Endpoint Protection (AEP) Group Test evaluated twenty marketleading AEP products on security effectiveness and total cost of ownership (TCO). Results include: 100% Block RateMalware Delivered Using HTTP, 100% Block Rate- Malware Delivered Using Email, 100% Block Rate- Malware Delivered via Docs and Scripts, 100% Block Rate- Resistance to Evasion Techniques, 0.1% False Positive Rate- Detection Accuracy. The NSS Labs AEP test results display the results of the enSilo Endpoint Security platform and the official NSS Labs recommended rating.

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Performance is a Shape – Not a Number

Report Describes How to Confidently Measure and Explain Performance

The old elements of logging, metrics, and tracing are insufficient for today’s complex software systems.

If you’re considering or in the midst of adopting microservices, you know that faster root cause analysis and the ability to confidently measure and explain performance is key to improve efficiency and save developer time. Read this report to understand why:

  • Countless disconnected time-series statistics aren’t enough to explain the behavior of modern applications.
  • Tools must identify, triage, and explain latency issues, as organizations adopt microservices.
  • It’s critical to evolve our thinking about latency measurements and how they play a part in diagnostic workflows.

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Global Microservices Trends & Perf is a Shape

Report Finds Record Growth in Microservices is Disrupting the Operational Landscape

Learn how companies are dealing with application performance challenges in their microservices environments and plan your strategy.

The 2018 Global Microservices Trends report provides data and insights to help you understand the challenges and opportunities you’ll face as you monitor applications in your microservices environment. Read this report to understand:

  • What’s driving organizations to adopt microservices
  • Whether companies are achieving success with microservices
  • Evolving use of standards and frameworks for microservices
  • Operational challenges you can expect
  • Application performance management implications

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Top factors to consider when selecting your Nearshore Development Partner

Developing a software is a complex, time consuming and usually expensive task. Choosing to  outsource part of the entire development team to a nearshore development partner can be a  wise choice. Not only because it is relatively affordable and cost-effective, but because it offers  a new set of benefits for growing business that are looking to expand their reach.

In such a changing and competitive world, organizations are constantly on the lookout for the  best alternative to optimize various aspects of their business. Nearshore software outsourcing  offers companies the opportunity to work with a partner that can effectively optimize their  software development methodologies, while simultaneously creating a positive impact that  allows them to keep evolving.

With that being said, this report intents to shine a light on the new world of software  outsourcing, what it is, how it works, why nearshore development is such a viable option for big,  medium and small companies, and the way this method can either benefit or affect your  business.

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