
Improve Customer Satisfaction and Grow your Business
'Meeting Expectations and Changing Dynamics in Service'
Earlier this year, Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian oganisations. Read this paper to learn of the key findings found from their research.
Earlier this year, Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian oganisations. Read this paper to learn of the key findings found from their research.
