SlashdotMedia AdOps Asset Management

Design Matters! Enabling better collaboration

Collaborative design management helps you address complexity both at the team level and at the individual developer level. It enables integration of Architecture, Design and Development disciplines with the rest of the life cycle and supports the ALM imperatives. It provides advanced Architecture, Design and Construction capabilities to help organizations be more productive delivering applications leveraging the latest in emerging run-times, technologies and standards.

Facing Your Operating System’s End of Life? Google can Help

On April 8, 2014, countless businesses around the world will stop receiving critical support and updates when Windows XP officially retires. If your organization has yet to finish migrating all of its computers take a deep breath - there's no need to panic. We have some suggestions to help you reduce security risks. Ultimately, you can use this opportunity to formulate an IT strategy that stands the test of time.

Gartner: Get Past the Confusion surrounding Hybrid Cloud

In the already overhyped cloud computing market, hybrid cloud computing is emerging as the next big thing. To get past the hype, IT leaders should assess how hybrid cloud computing fits into their road maps, and determine which of its many forms makes sense (and which don't) for their enterprises.

This informative resource provides insight into getting past the confusion surrounding hybrid cloud computing. Find out how to move toward an accurate understanding of this technology and discover how to leverage it for success in the future. Read on to learn more.

SaaS, Social Media, and the Need for New Metrics to Measure IT Service Management SaaS Providers

It has been said that you can't manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That's why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.

The Future of IT: A Customer First Approach

IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity. Please download the white paper for more information.

Cloud benefits for the IT Service Management Market

Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.

This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises.

Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this informative white paper to understand the things to consider when developing your integration strategy.

The Perfect Combo: ITIL, ITSM and Social Media

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.

Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

In this Whitepaper the diverse sets of consumer and business attitudes toward customer support are analysed, with an emphasis on social media and Mobile Device technology. This Whitepaper presents compelling evidence regarding the impact Customer Experience can have on business performance outcomes. This Whitepaper concludes by examining the critical issues that have been raised by the data, analyses the findings and presents a number of ideas that will help organisations minimise the challenges and risks that may occur when implementing a Customer Experience Strategy.

Improve Customer Satisfaction and Grow your Business

'Meeting Expectations and Changing Dynamics in Service'
Earlier this year, Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian oganisations. Read this paper to learn of the key findings found from their research.

Internet Security Threat Report 2013

Threats to online security have grown and evolved considerably in 2012. From the threats of cyberespionage and industrial espionage to the widespread, chronic problems of malware and phishing, we have seen constant innovation from malware authors. We have also seen an expansion of traditional threats into new forums. In particular, social media and mobile devices have come under increasing attack in 2012, even as spam and phishing attacks via traditional routes have fallen. Online criminals are following users onto these new platforms.

The Evolution and Value of Purpose-Built Backup Appliances

This IDC White Paper explores the increased use and adoption patterns of PBBAs, both integrated and targeted, and the utility these appliances provide to customers in their data protection processes. In addition, this White Paper illuminates the customer value that Symantec's Backup Exec and NetBackup appliances bring to the data protection and recovery process.

Assessing the TCO of Unified vs. Parallel Backup Solutions for Virtual Environments

This whitepaper first discusses what to look for in a virtualization protection solution and then considers the merits of a separate solution for protecting one's virtual environment, compared with using a unified solution that offers comparable virtualization protection capabilities. Near the back of this document is a guide to assessing the total cost of ownership for separate vs. unified solutions for protecting the virtual components of a modern infrastructure. This paper is being released in tandem with an ESG Lab Report that assesses Symantec Backup Exec 2012 and its virtualization protection technologies.

7 Ways to survive the next service disruption

Enterprises in the U.S. must tackle a new paradigm of IT in 2013: a cloud - oriented hybrid IT environment. Even though the state of IT in the U.S. continues to take small steps forward in the face of global economic upheaval, Enterprises that delay implementing the seven recommended strategies may not survive. Read the following paper to learn of these seven strategies executives need to endure the next disruptive IT Paradigm Shift.

Qualify Prospects to Rock Your Sales Goals

In today's Internet age - where information is readily available to both sellers and buyers - when it comes to qualifying the prospect, the seller must handle prospects differently.

In this paper you will learn:

-Why qualifying a lead is still crucial
-Qualifying starts before you meet the customer
-The business of interacting with buyers
-Signs you're chasing a bad lead