CRM First: Laying the Groundwork for Outcome Focused AI

Most sales & service organization find themselves with a hodge-podge of different systems, applications and procedures. Every sale, every deal, becomes way too complicated, creating unnecessary delays and errors. They wish they could start all over with a clean sheet of paper and do it right the next time.

Well, welcome to the world of true omnichannel engagement, powered by CaféX and Microsoft Dynamics 365 with Live Assist.

Read Sheila McGee-Smith’s whitepaper on how the leaders in CRM & customer engagement combined forces to make it happen for District M

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Bringing Omnichannel to Microsoft Dynamics 365

Bridging the Gap between Customer Demand and Existing Technology

In the blink of an eye, the world of customer care has changed. Dialing a toll-free number to connect to a live contact center agent is rarely anyone’s first choice as consumers increasingly embrace digital alternatives. Reminiscent of the introductory sequence to the popular television show “The Big Bang Theory,” where the history of the world is shown in a 20 second sequence, customer care’s progress from the simple phone call to today’s omnichannel world has happened in less than a generation

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Phishing: The Threat from Within

A New Approach to Close the Phishing Security Gap

Your company is not alone. Phishing threatens every organization around the world, large and small. Attackers consider phishing a go-to technique to gain access to the network, because it yields great success. In this paper, we explore challenges IT professionals face when adopting a more traditional approach to email security, such as the significant time and cost burden of having IT manage suspicious email threat investigation and remediation. In addition, we identify new steps you can take to reduce email security awareness training requirements and how you can more quickly identify, report, investigate and resolve inbox phishing attacks in real-time.

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Take MySQL Databases Seriously with Toad Edge

Organizations are increasingly turning to low-cost open-source databases – and that trend shows no sign of stopping. But adding new technology platforms like MySQL comes with a steep learning curve, right? Not with the latest member of the Toad® product family. Introducing Toad Edge™. In this tech brief, you’ll see how our powerful tool set for MySQL development and management makes it easy for database developers and DBAs to work with new database platforms. You’ll learn how Toad Edge:
  • Simplifies MySQL database development.
  • Shortens the learning curve by providing a lightweight, easy-to-use and intuitive IDE.
  • Offers OS flexibility by providing a desktop toolset that runs on Windows and Mac OSX.
  • Alleviates the risk of vendor lock in.
  • Helps ensure code quality and maintainability.
  • Supports DevOps workflows with Jenkins Continuous Integration plugin.
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SQL Server for the Oracle DBA

More and more organizations are adding SQL Server to their database environments. That trend has been on the rise and may have already hit your organization. So whether you’re already juggling Oracle and SQL Server, or you’re anticipating a new SQL Server implementation, we’ve got all the expert insight you need to manage additional new platforms like a pro. With the expert tips in this free tech brief, you’ll:
  • Master SQL Server in record time.
  • Save hours with powerful task automation.
  • Optimize SQL with a couple clicks.
  • Compare and sync SQL Server data and schemas quickly and easily.
  • Increase your job security and become downright indispensable to your organization.
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How Toad for Oracle DBA Edition Complements Oracle Enterprise Manager

If you use Oracle technologies, you may be relying on Oracle Enterprise Manager (OEM) to manage your clouds, applications and databases. But if you’re responsible for multiple environments with hundreds of databases as well as Oracle Real Application Clusters (RACs) and Oracle Exadata, then OEM alone will not enable you to do your job effectively. Toad DBA Suite for Oracle can help, complementing OEM by delivering critical functionality in three key areas: performance management, database maintenance and change management. By contrasting how DBAs can use Toad DBA Suite for Oracle and OEM for common tasks in each of these three areas, this technical brief illustrates how using Toad alone, or both solutions together, can simplify Oracle database management and improve DBA productivity.
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Global Research: The Data Economy Report 2017

Read this groundbreaking independent survey of more than 9,000 IT professionals spanning twenty-four countries across the US, Europe, and Asia that provides industry insights on how organizations are balancing infrastructure and applications for digital business.

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Buyer’s Guide: Everything You Need to Know to Evaluate Flash Storage

Even if you haven't deployed flash in your infrastructure yet, chances are, in the next year it's likely to happen. To help you get started, we developed a comprehensive, vendor-neutral Flash Storage Buyer's Guide. The purpose of this guide is to provide a basis for evaluating and selecting the best flash storage solution for your business.

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MIT Technology Review: Flash Storage As a Strategic IT Asset

MIT Technology Review: Flash Storage As a Strategic IT Asset For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset.  IT has become a new operating model that enables self-service with high performance, density and resiliency. It also offers the self-service agility of the public cloud combined with the security, performance, and cost-effectiveness of a private cloud.  Download this MIT Technology Review paper to learn more about how all-flash storage is transforming the data center.

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IDC: Business Case for All-Flash Arrays When Integrating Flash into the Cloud

This IDC Research white paper discusses the state of enterprise storage with respect to the evolving cloud storage market, explains why flash storage is needed in these environments, and then discusses what Pure Storage brings to the table in this area. It also features an excellent case study with Cornerstone OnDemand, a cloud-based learning and talent management solutions provider.

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All-Flash Data Centers for Dummies

Smart storage solutions, such as all-flash systems, provide companies with cloud-like productivity, efficiency, and economics.

READ THE BOOK AND LEARN:

  • How to contain your storage costs
  • Attain storage simplicity and manageability
  • Ways to achieve scalability and agility
  • Reasons you need all-flash storage
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IDC Evergreen Storage is Changing Customer Experience Expectations in Enterprise Storage

Purchasers of enterprise storage have historically dealt with an upgrade cycle that was expensive, disruptive, inherently risky, and time consuming and occurred roughly every three to five years. In 2015, Pure Storage challenged customer preconceptions about the enterprise storage upgrade cycle with the announcement of its Evergreen Storage. And in 2016, the company further enhanced Evergreen Storage with new features that have increased its already extremely high customer experience performance. This IDC white paper assesses the impact Evergreen Storage has had on the enterprise storage industry and discusses the technical, financial, and business implications of the program from a customer point of view.

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Primary Flash Market Evolving to Next Generation Architectures

"As the IT industry enters the cloud era, where hybrid IT is the dominant deployment model in organizations of all sizes, the capabilities of primary all flash arrays (AFAs) will need to evolve to handle cloud scale and agility.

Download this Technology Spotlight by IDC to learn:

  • How is the primary flash array market evolving
  • What will next generation flash-driven enterprise storage architectures look like
  • How Pure Storage, with its FlashArray//X, plays in this market
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Flash Storage Buyer’s Guide

Read the new Forrester Total Economic Impact™ study* to find out how investing in Pure Storage all-flash arrays more than pays for itself, just in cost savings alone. Your industry peers realized real-world savings over traditional storage by implementing, maintaining, and upgrading their Pure Storage arrays with controller upgrade programs such as Free Every Three and Upgrade Flex. The TEI study also cites that the industry-leading Evergreen Storage Subscriptions business model provide significant capital and operational cost savings.

*An April 2017 commissioned study conducted by Forrester Consulting on behalf of Pure Storage.

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