It’s clear that digital plays a significant role in shaping how customers engage with brands – but barriers exist that prevent organizations from delivering best-in-class digital experiences to their customers. A recent Forrester Consulting survey of CIOs and CMOs revealed that IT organizations focusing on infrastructure operations and “keeping the lights on” are a barrier to achieving business success, and organizations must collaborate with marketing in order to deliver IT agility. Learn how IT organizations can pivot from infrastructure maintenance to business innovation by downloading this Forrester survey report.