While automation can remove bottlenecks, it cannot replace the traditional human brain power required of decision-making. Fortunately, by using historical data captured in previous process instances, users can more accurately extract the value of BPM when they determine which tasks are worth automating -- and which ones require critical thinking.

This book excerpt uncovers a step-by-step BPM plan designed to help accomplish tasks that deliver business value. Learn how to improve the business as a whole when you:

• Automate processes
• Consistently execute these processes in the same way
• Use insights to decide when to improve a process
• And more