Manual Processes Amid Utility Service Providers
A Survey Report from the Utilities’ Perspective.
Utility companies and service providers are at a tipping point.
TrackVia surveyed 200 utility companies about the business risks of service providers using manual processes and the results are staggering. With timeconsuming and costly data entry, reporting, and auditing, as well as the inability to quickly access accurate information to address outage and customer service issues, it’s clear service providers need to evolve.
