Sponsor: BMC Software

The role of enterprise service management technology has changed. For many years the focus has been on improving IT efficiency through process automation and industrialized IT. While this approach has many benefits, it doesn’t go far enough to address the needs of the modern digital business. User experience and productivity are the new measures of success.

This white paper explores the three key elements for modernizing service management through engaging user experiences.

The rise of the digital enterprise has created an explosion of valuable, yet unharnessed data for IT organizations. Traditional IT tools and processes, founded on the notion of control and management, are unable to support the speed and agility requirements of the digital enterprise. IT organizations must reengineer their approach from traditional analytics and reporting to adaptive, real-time digital service analytics.

The services IT provides for the business today are delivered through a growing, complex web of technologies and the analysis performance and availability data is critical to identifying and resolving issues quickly. Find out how BMC TrueSight IT Data Analytics can help you identify and resolve issues faster by leveraging both monitoring and log data so you can avoid performance issues and improve quality of service while also enhancing IT staff productivity.

To realize the full benefits of the cloud, being able to choose a cloud that fits your needs and supports your organization’s cloud workloads in real-time is critical. In this on-demand webinar, you will hear about the results of a Forrester Consulting study with 432 IT practitioners that shows why capacity management is essential to your cloud transformation strategy and provides guidance on how you can get started.

Gain real-time visibility into IT capacity under even the most dynamic business demands. In this analyst commentary, find out how BMC TrueSight Capacity Optimization helps you:

• Manage current and anticipated usage in a single holistic view
• Time the delivery of services for optimal cost efficiency
• Reserve capacity for planned initiatives to speed time-to-value

With the growing complexity of IT Environments related data, manual log analysis just isn’t realistic – even for your experts. The lack of easily correlating log data and normal monitoring events greatly extends the time to resolve issues and user frustration.

Watch this on-demand webinar to see how BMC TrueSight IT Data Analytics speeds the time to understand and resolve issues as well as other practical use cases.

In this study conducted by Forrester Consulting and commissioned by BMC, you’ll find out why 93% of US and UK IT decision-makers surveyed consider capacity management important or very important to their cloud strategy.

Learn how using capacity management to manage workloads in the cloud can help increase flexibility and continuity for your organization.

As digital business operations transform your products, customer experience, and workplace, it becomes critical to manage the rising complexity of application delivery. In this Forrester study commissioned by BMC, learn how IT leaders are using application performance management (APM) to address their top business priorities.

In this IDC ROI case study sponsored by BMC, you’ll learn how the world’s second-largest reinsurance company, is saving $2.55 million in mainframe MLC costs over four years—and how you can too.

IT予算を有効に活用するコストを削減する有効な方法の一つは、今のサービス提供に影響を及ぼさずメインフレームのソフトウェア月額使用料を制御することです。このeBookでは、メインフレーム環境にあるワークロードの処理時間や場所をインテリジェントに最適化することで効率を上げてコストを削減するソリューションを紹介しています。

下記を実現する方法を学びます：

• ビジネスへの影響を考慮し、資源の使用についてインテリジェントな意思決定を推進
• キャパシティの有効活用を促進し、4時間平均のピークを削減
• サブシステムの配置を最適化し、余分なDB2やIMSを排除
• サービスに影響を及ぼさずに月額使用料を20%から30%削減

This paper will help you gain a crystal-clear view of mainframe MLC costs and cost drivers. Through this view, you can take an insightful approach to optimize MLC spend and make a significant dent in mainframe costs. As a result, you will:

• Lower MLC costs up to 20 percent or more
• Increase mainframe cost transparency for IT management and line-of-business owners
• Reduce business risk associated with making changes to optimize MLC costs

This paper will help you reduce overall mainframe costs and maximize the value of your existing mainframe investments without sacrificing service delivery. Five proven best practices- with real-world examples - provide guidance for an MLC optimization strategy based on higher visibility, predictability, and automation. In this paper, you'll:

• Learn how to lower and limit your peaks without impacting service delivery
• Find out how predictive modeling can help you make the right changes, the right way
• Explore real-world examples of mainframe MLC cost optimization in action

Monthly license charges (MLC) are rising by 7% or more each year, and account for 30% of total mainframe costs. Yet managing MLC costs is an inexact science. This best practice guide provides a step-by-step process to reduce mainframe MLC costs up to 20% without compromising business critical services.

ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM). ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Strategy framework and highlights the key elements and important concepts from BMC Software ITIL experts.

ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM). ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.