Sponsor: Eldermark

In this webinar, Benjamin Koch and Alex McNaney, Directors of Financial Services, are joined by 5 panelists to discuss the growing role of electronic payments in the senior living sector. With monthly rent payments totaling $4.3 billion, efficient payment systems are more important than ever.

Key Takeaways:

1. Transitioning from Paper to Digital: Switching to ePay significantly reduced manual billing efforts, with some staff reclaiming up to 99% of their time.
2. Faster Cash Flow: Electronic payments provide next-business-day deposits, improving financial predictability.
3. Enhanced Resident Experience: Digital payments cater to resident and family preferences, fostering goodwill.
4. Efficiency & Accuracy: Automation reduces errors and improves cash management, allowing teams to focus on resident care.
5. Adoption Strategies: Clear communication and training sessions are essential for a smooth transition to electronic payments.

In this webinar, join us as we delve into the experiences and strategies that have led to remarkable growth and M&A success in the senior living industry.

In this panel style webinar, Eldermark Chief Client Officer and Chief Revenue Officer spoke with 2 senior living leaders and investors who shared their personal journeys and advice on scaling operations and enhancing community performance in senior living. Whether you're a seasoned operator, an investor new to the industry, or somewhere in between, this webinar offers valuable perspectives on navigating mergers, acquisitions, and management contracts effectively.

Key Highlights:

• From Director to Owner: Learn how one seasoned operator transitioned from an Executive Director to an owner of 25 growing properties.
• Investor Insights: Discover the strategies a new investor implemented to build a successful growth trajectory in the senior living sector.
• Leveraging Technology and Data: Understand the crucial role of data metrics, software tools, cultural alignment, and IT systems in the success of M&A activities.
• Optimizing Revenue: Explore methods to identify revenue opportunities and enhance community performance.

Mount Angel Towers was facing a challenge many of us have encountered, but few of us have a clear solution for – they didn’t have enough staff to effectively operate or allow for new move-ins.

To combat this, they put their digital marketing tools, CRM, and limited budget to work to:

• Get fully staffed in 90 days.
• Increase website conversion rates.
• Improve their digital presence.
• Automate work for their team.

The Mount Angel Towers story is an encouraging example of what can be achieved with strategic budget management. They have effectively utilized digital marketing tools to enhance their community’s visibility, streamline operations, and attract more qualified leads, proving that even with a limited budget, significant improvements can be made.

Regulatory compliance in senior living is a cornerstone of quality care and operational success. The landscape for Memory Care, Assisted Living, and Independent Living facilities in the United States is governed by a complex web of federal, state, and local regulations that are continuously evolving.

For operators, ensuring compliance is not just about meeting regulatory requirements, it is about enhancing the quality of life for residents and maintaining trust with families and communities.

This white paper explores:

• How operators can leverage technology to achieve and maintain compliance through innovative electronic health record (EHR) systems and powerful, support analytics. As an example, Eldermark’s NEXT platform simplifies compliance by providing customizable solutions tailored to the specific requirements of each state and operator’s policies.
• Recent regulatory changes across the United States.
• Highlight trends for 2025.
• The importance of choosing software vendors that can adapt to regulatory updates quickly and effectively.