Sponsor: Logmein

Fast and effective support will be a competitive differentiator for companies and represents a strategic opportunity in a digitally transformed world. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications. Learn the necessary steps to transform your help desk in 2018.

When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key - especially if the issues are actually easy to fix.This infographic highlights some of the biggest communication barriers to resolving tickets.

Digital transformation initiatives are built upon the ability to leverage IT resources anywhere and anytime needed. Fast and effective support is a key foundational requirement in a digitally transformed world. This paper explores the business case for adopting GoToAssist. Technology Finance Partners, a firm specializing in producing ROI analysis, has cooperated with LogMeIn to estimate the value and overall ROI.