Sponsor: ShoreTel

Forrester: Business Applications Take Innovation Beyond The Cloud

As the shift to the cloud broadens across more business application types, application development and delivery, professionals are torn between maintaining key operational systems and making investments in innovative platforms that drive better customer experiences and business process innovation.

This report highlights five key predictions for 2015 in the context of your applications budget, portfolio mix, selection criteria, and the evolving vendor landscape.
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Accelerate Market Responsiveness With Forrester’s Holistic Cloud Strategy

Cloud computing has reached an inflection point for enterprises — a comprehensive strategy for broad adoption and use is now required. Until now, most companies had adopted public cloud services in an ad hoc fashion, driven mostly by business leaders and developers creating new customer-facing systems that corporate IT could not deliver quickly enough. These initial experiences prove that cloud applications, platforms, and business services are now ready to be strategic resources in your business technology portfolio. Only CIOs can help the business strike the right balance between the agility, efficiency, security, compliance, and integration that’s required for a successful cloud strategy. This report describes how to execute an enterprise cloud strategy from vision to implementation to ongoing optimization.
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How UC Can Give Businesses the Benefits of a Mobile Workplace

With the move to the cloud comes a broader push among companies of all sizes toward increased mobility. Suddenly, organizations whose business was once limited to specific geographical sectors can enjoy a far vaster scope of operations. A mobile workforce enables workers to use the technology at their disposal in order to work anytime, from anywhere.

This whitepaper discusses:
  • The changing nature of the workplace
  • How the deployment of UC spurs mobility
  • Changes your business can expect when it becomes mobile
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Unified Communications as a Service: Market Trends and Business Benefits

Today’s workforce is more diverse than ever. Companies are supporting a distributed employee base with increasing technology demands and limited resources.

So the question is how to do more with less while improving productivity? Moving your phone system to the cloud with the UC-as-a-Service model offers many features which let businesses do just that.

5 Ways UCaaS can benefit communication, collaboration and productivity:

- Flexible – Only pay for what you need and scale up or down as needed

- Hassle free - Lower cost of administration and free support down to end user

- Unify - Easily connect multiple offices, remote workers and mobile devices

- Robust business-impacting app integrations like Salesforce.com

- Free up IT resources to focus on more strategic projects

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How to Use TCO to Build a Business Case for Unified Communications

Historically, IT investments were made simply in the interest of increasing competitiveness and with little insight into the hard, fact-based financial case.

As organizations worldwide have been forced to tighten belts and slash budgets, management increasingly require financial evidence for sound IT purchases that fully align with business goals and strategies.

This webinar defines and describes total cost of ownership - an important metric for assessing and tracking the risks, costs, and benefits of unified communications solutions.

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Brilliantly Simple Business Communications

Complexity is NOT synonymous with "sophisticated" - that's a myth the suppliers of complexity want you to believe so they can sell you a service to cope with it.

Learn how to leverage the power of pure IP, to provide your organization with a brilliantly simple unified communications suite that will drive collaboration and enhance productivity. With ShoreTel, end users take control of all their communication methods (voice, video, IM) – regardless of location (office, home, Starbucks, Tahiti).

The definition of office is no longer four walls, a desk and a telephone. Time and place is almost irrelevant now – workforces are demanding total versatility to work smarter, where they want, when they want and on whatever device they choose.

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Phone System Buyer’s Guide

If you are feeling the constraints of your current phone system, you may be wondering about the benefits of a new system (updating your current equipment or moving to a managed services model) and whether it can justify the expense. Since your last purchase, phone systems have rapidly evolved: no longer just a cost of doing business, the best systems now can substantially increase revenue and productivity. In fact, advanced systems offer over 90 features that help drive business by simplifying, coordinating, and expanding core communication needs.

Are you ready to see what the new systems can do? One comprehensive, user-friendly guide contains all the content you need to make a smart choice for your next phone system.

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What are your VoIP options?

The versatility of VoIP has made it the leading choice for companies seeking an updated phone system that enables them to do more for less. Coming to the conclusion that you want VoIP is fairly simple; however, the next question you must answer is: which VoIP is best for my business?

To ensure you make the best choice for your business and budget, it’s important to compare the two types of VoIP available today: Basic and Managed. Finding the answer is easier than you think, mainly because we’ve done all the research for you. So call R&D and tell them you don’t need their VoIP comparison spreadsheet — you’ve got your own. Simply download the e-book "Which Hosted VoIP Solution is More Cost Effective for You" and you’ll be poised to make an informed decision in mere minutes.

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Forrester Report: Build a Better Business Case for UC

This report details Forrester Research, Inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. The key to success of a UC deployment is delivering benefits to both users and business units. This report guides IT professionals through the key needs, drivers, and likely benefits of a UC deployment. The report also predicts and quantifies how a communications and collaboration infrastructure rollout can reduce overall IT cost, drive productivity, and improve collaboration across the firm.
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9 Things to Consider Before Choosing a Cloud Phone Provider

In today’s economy, flexibility and speed are essential to success. It’s no surprise that more companies are turning to VoIP phone systems to give them the freedom they need to grow and accommodate clients near and far. But, how do you know which VoIP provider is best for your business?

To answer that question, first you must ask yourself if you want basic hosted VoIP or managed VoIP. Like the names sound, basic is a no-frills, DIY approach, while managed comes with all the latest features, including a team of experts to manage your system for you.

To make the best choice for your business and budget, download the e-book "9 Things to Consider Before Choosing a Cloud Phone Provider.”

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5 Steps to a successful switch to VOIP

If you are like most people, you’ll participate in selecting and implementing a new business phone system only once or twice in your career. After all, most companies don’t keep a professional “phone system buyer” on staff. And if you're making the switch to VoIP that process can seem even more daunting. Where do you even start?

The truth is it's actually a pretty painless process – once you know what your needs are. Download our ebook "5 Steps to a Successful Switch to VoIP" for a simple 5 step process to help you get going as you manage uncharted territory. After reading it, you'll be better equipped to make a successful switch to VoIP.

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5 Signs you need to upgrade your phone system

Outside of the obvious dead air when you pick your phone, how do you know if you need to consider a new phone system? If you are like most people, you’ll participate in selecting and implementing a new business phone system only once or twice in your career. After all, most companies don’t keep a professional “phone system buyer” on staff. Where do you even start?

The Internet has completely redefined what it means to run a business. We now have access to an endless array of exciting tools for productivity and collaboration. And yes, we're still talking about phone systems. Download our ebook "5 Signs You Need to Upgrade Your Phone System" for a 5 step guide to what you should be looking for in a modern phone system.

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