Every business today uses software to manage systems, deliver products, and empower employees to do their jobs. But software inevitably breaks, and when it does, businesses lose money – in the form of dissatisfied customers, missed SLAs or lost productivity. PagerDuty, an operations performance platform, solves this problem by helping operations engineers and developers more effectively manage and resolve incidents across a company’s global operations. Learn about how PagerDuty showed big savings for a global entertainment company with about 700 engineers over three years. In addition to annual cost savings of up to $938,000 and a net present value (NPV) of $1,640,000, the customer reduced MTTR for critical issues, increased customer retention due to improved system availability, and improved productivity for business end users and engineers. Download the September 2014 commissioned study, The Total Economic Impact™ of PagerDuty to learn more. The study was conducted by Forrester Consulting on behalf of PagerDuty.