Whitepaper – Building a single customer view using APIs

Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems.

Read this whitepaper to learn:

  • A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time.
  • How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier.
  • The stories of customers like SES who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.
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eBook – 7 Ways APIs, Microservices, and DevOps

Organizations are increasingly looking for ways to better compete in the market by releasing products and/or services more quickly. This has left us with a variety of technology buzzwords, from APIs and microservices to DevOps, all promising great gain.

It’s worth asking: which are worth the cost and time to implement? And what are the advantages of APIs, microservices and DevOps?

Read this e-book to learn about the advantages of APIs, microservices and DevOps, all of which can help organizations increase their capacity for change. Topics covered include:

  • The API economy and how it is igniting a cultural shift in businesses.
  • How APIs and microservices are not only becoming the norm in enterprises, but are also changing the role of IT.
  • Why DevOps and APIs deliver greater advantages and business value together, than they deliver individually.

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Using Digital Experience Monitoring for Cloud Performance Management

There’s a lot of talk about migrating applications to the cloud and managing the cloud’s performance, but what exactly does this mean? While we seem to be entering an era of “everything-as-a-service,” cloud services are typically divided into three broad categories: software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS).

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SaaS Monitoring

SaaS was one of the first cloud solutions to hit the market. It provides the ability to consume information through a browser or API. IT teams don’t have to manage applications, hardware, security, or storage; the vendor manages everything. Users subscribe to a SaaS service on a recurring basis and can easily scale. There are SaaS solutions for every function and department within an organization. Thousands of SaaS applications are on the market today covering everything from managing social media posts to video conferencing to obtaining signatures on contracts.

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API Monitoring: A Primer

As distributed systems evolved, so did the need for protocols that would act as a common platform for communication among independent systems. The introduction of HTTP as the data communication protocol underpinning the web paved the way for processes that enabled disparate applications to talk to each other. Application Programming Interfaces or APIs provided the building blocks for such processes.

So, what are API's?

As distributed systems evolved, so did the need for protocols that would act as a common platform for communication among independent systems. The introduction of HTTP as the data communication protocol underpinning the web paved the way for processes that enabled disparate applications to talk to each other. Application Programming Interfaces or APIs provided the building blocks for such processes.

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Architecture spotlight: Three considerations when choosing cloud for your contact center

A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.

Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.

Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:

  • Pros and cons of private and public cloud contact center models
  • Best practices for a blended infrastructure
  • Differences between single and multitenant cloud architectures
  • How to determine if a vendor’s cloud solution meets your specific needs
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Architecture spotlight: Three considerations when choosing cloud for your contact center

A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.

Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.

Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:

  • Pros and cons of private and public cloud contact center models
  • Best practices for a blended infrastructure
  • Differences between single and multitenant cloud architectures
  • How to determine if a vendor’s cloud solution meets your specific needs
Get Whitepaper

Architecture spotlight: Three considerations when choosing cloud for your contact center

A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.

Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.

Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:

  • Pros and cons of private and public cloud contact center models
  • Best practices for a blended infrastructure
  • Differences between single and multitenant cloud architectures
  • How to determine if a vendor’s cloud solution meets your specific needs
Get Whitepaper

Connecting the Lifecycle of Construction

HOW OPEN APIS FOSTER INNOVATION, BUILD BRAND AWARENESS, AND MAKE YOUR CUSTOMERS HAPPIER.

There is a myth that construction has been slow to adopt technology. The truth is that technology has been slow to provide solutions for AEC. But an open API approach to the industry has the power to change that.

Download our free eBook, “Connecting the Lifecycle of Construction,” and learn how open APIs can:

  • Allow for a culture of greater productivity and faster innovation
  • Bring success across the AEC ecosystem (and specifically your business)
  • Eliminate issues like double entry, data silos, and rework
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Construction Softwares Next Big Thing

Construction Software's Next Big Thing: The Platform

Download our free eBook to find out more about:

  • How APIs are expanding the current technology ecosystem
  • The challenges presented by unintegrated software solutions and how this affects organizations as a whole
  • How clients, field staff, and executives benefit from PaaS and APIs
  • Tips for choosing a platform solution to fit your needs
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How to Tackle Challenges of Information Technology

Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong?

Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT, and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business.

Read this e-book to learn:

  • Why we have been doing IT wrong, and how putting culture first and technology second, valuing reuse, and leveraging KPIs can push CIOs to the right direction.
  • How IT teams can address their delivery gap and increase project delivery speed by adopting a new IT operating model: API-led connectivity.
  • How APIs can close the IT delivery gap and become the de facto way of packaging up and exposing applications, devices, and data.
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First, Break IT

The business of IT has changed dramatically. The emergence of an always-on, always-connected world means that old business models are being disrupted, consumers are demanding more, and the world is smaller and more connected than ever before. The traditional IT operating model is fracturing under the digital demands of their customers, partners and employees. Companies can try to become digital by trying to do things the old way, but they will fall behind, and will face increasing competition.

In this ebook you'll learn:

  • How digital transformation is affecting your business
  • How to harness the digital revolution to your company's advantage
  • Real-world case studies of CIOs and senior IT execs who created a roadmap to increased agility, speed, and innovation
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APIs and DevOps – Great Alone, Better Together

Every enterprise recognizes the need to change the way they work to deal with today’s hypercompetitive business environment. That’s why DevOps has become so important to enterprise IT; a DevOps model increases reliability and minimizes disruption, with the added side benefit of increasing speed.

But that isn’t enough. DevOps must be balanced with a focus on asset consumption and reuse to make sure the organization is extracting maximum value out of all the newly built assets. And that’s where an API strategy comes in.

Download this whitepaper to discover:

  • The right way to create a DevOps model in your organization
  • How to use an API strategy called API-led connectivity to complement and enhance a DevOps model
  • How Anypoint Platform can help your organization get the most out of adopting DevOps
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Closing the IT Delivery Gap

IT decision makers told us in the 2017 Connectivity Benchmark Report that they were finding it harder than ever to achieve their digital transformation goals. There is a delivery gap between what the business is asking IT teams to deliver and what can actually be accomplished. How can this IT delivery gap be closed?

Read this whitepaper to find out:

  • Why the IT delivery gap will only get worse
  • What to do to close the IT delivery gap
  • Case studies of organizations that made their IT teams more productive and scale faster
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Business Process Management (BPM)

Using an API strategy as a foundation for BPM

Business Process Management is an important part of continuous improvement and business transformation, but many organizations struggle with implementing it effectively. Learn how a holistic API strategy, API-led connectivity, can help your organization implement BPM with ease.

This whitepaper will cover:

  • An overview of Business Process Management
  • A new way of thinking about implementing BPM with APIs
  • A walkthrough of a use case on how an organization uses API-led connectivity to successfully implement BPM
  • Best practices to adopt BPM with Anypoint Platform
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