Architecture spotlight: Three considerations when choosing cloud for your contact center

A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.

Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.

Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:

  • Pros and cons of private and public cloud contact center models
  • Best practices for a blended infrastructure
  • Differences between single and multitenant cloud architectures
  • How to determine if a vendor’s cloud solution meets your specific needs
Get Whitepaper

Architecture spotlight: Three considerations when choosing cloud for your contact center

A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.

Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.

Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:

  • Pros and cons of private and public cloud contact center models
  • Best practices for a blended infrastructure
  • Differences between single and multitenant cloud architectures
  • How to determine if a vendor’s cloud solution meets your specific needs
Get Whitepaper

Architecture spotlight: Three considerations when choosing cloud for your contact center

A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best to leverage the cloud to meet your business’s specific needs.

Get informed answers, insights and best practices from Richard Snow, vice-president and research director of customer and contact center research, Ventana Research and Jack Nichols, director of PureCloud product management, Genesys.

Download this white paper from Genesys and Ventana Research for guidance as you replace or improve your existing contact center architecture. You’ll learn:

  • Pros and cons of private and public cloud contact center models
  • Best practices for a blended infrastructure
  • Differences between single and multitenant cloud architectures
  • How to determine if a vendor’s cloud solution meets your specific needs
Get Whitepaper

Connecting the Lifecycle of Construction

HOW OPEN APIS FOSTER INNOVATION, BUILD BRAND AWARENESS, AND MAKE YOUR CUSTOMERS HAPPIER.

There is a myth that construction has been slow to adopt technology. The truth is that technology has been slow to provide solutions for AEC. But an open API approach to the industry has the power to change that.

Download our free eBook, “Connecting the Lifecycle of Construction,” and learn how open APIs can:

  • Allow for a culture of greater productivity and faster innovation
  • Bring success across the AEC ecosystem (and specifically your business)
  • Eliminate issues like double entry, data silos, and rework
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Construction Softwares Next Big Thing

Construction Software's Next Big Thing: The Platform

Download our free eBook to find out more about:

  • How APIs are expanding the current technology ecosystem
  • The challenges presented by unintegrated software solutions and how this affects organizations as a whole
  • How clients, field staff, and executives benefit from PaaS and APIs
  • Tips for choosing a platform solution to fit your needs
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How to Tackle Challenges of Information Technology

Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong?

Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT, and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business.

Read this e-book to learn:

  • Why we have been doing IT wrong, and how putting culture first and technology second, valuing reuse, and leveraging KPIs can push CIOs to the right direction.
  • How IT teams can address their delivery gap and increase project delivery speed by adopting a new IT operating model: API-led connectivity.
  • How APIs can close the IT delivery gap and become the de facto way of packaging up and exposing applications, devices, and data.
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First, Break IT

The business of IT has changed dramatically. The emergence of an always-on, always-connected world means that old business models are being disrupted, consumers are demanding more, and the world is smaller and more connected than ever before. The traditional IT operating model is fracturing under the digital demands of their customers, partners and employees. Companies can try to become digital by trying to do things the old way, but they will fall behind, and will face increasing competition.

In this ebook you'll learn:

  • How digital transformation is affecting your business
  • How to harness the digital revolution to your company's advantage
  • Real-world case studies of CIOs and senior IT execs who created a roadmap to increased agility, speed, and innovation
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APIs and DevOps – Great Alone, Better Together

Every enterprise recognizes the need to change the way they work to deal with today’s hypercompetitive business environment. That’s why DevOps has become so important to enterprise IT; a DevOps model increases reliability and minimizes disruption, with the added side benefit of increasing speed.

But that isn’t enough. DevOps must be balanced with a focus on asset consumption and reuse to make sure the organization is extracting maximum value out of all the newly built assets. And that’s where an API strategy comes in.

Download this whitepaper to discover:

  • The right way to create a DevOps model in your organization
  • How to use an API strategy called API-led connectivity to complement and enhance a DevOps model
  • How Anypoint Platform can help your organization get the most out of adopting DevOps
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Closing the IT Delivery Gap

IT decision makers told us in the 2017 Connectivity Benchmark Report that they were finding it harder than ever to achieve their digital transformation goals. There is a delivery gap between what the business is asking IT teams to deliver and what can actually be accomplished. How can this IT delivery gap be closed?

Read this whitepaper to find out:

  • Why the IT delivery gap will only get worse
  • What to do to close the IT delivery gap
  • Case studies of organizations that made their IT teams more productive and scale faster
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Business Process Management (BPM)

Using an API strategy as a foundation for BPM

Business Process Management is an important part of continuous improvement and business transformation, but many organizations struggle with implementing it effectively. Learn how a holistic API strategy, API-led connectivity, can help your organization implement BPM with ease.

This whitepaper will cover:

  • An overview of Business Process Management
  • A new way of thinking about implementing BPM with APIs
  • A walkthrough of a use case on how an organization uses API-led connectivity to successfully implement BPM
  • Best practices to adopt BPM with Anypoint Platform
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API-led Connectivity for Government

Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs.

Our recommended approach, API-led connectivity, builds on the principles of re-use first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations.

In this whitepaper, you will learn:

  • What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation
  • How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration
  • How to build out an API-led architecture within a government agency to accelerate project delivery through promotion of re-use
Get Whitepaper

Building the Connected Retail Experience

“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft

Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands.

In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain.

Download this eBook to learn:

  • How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leveraging API-led connectivity to accelerate IT project delivery speed
  • How APIs can be used to address the unique business and IT challenges faced by retailers
  • How MuleSoft’s out-of-the-box API designs, implementations, and connectors can accelerate the adoption of API-led connectivity
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The Future of Digital Retail

The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems.

Read this eBook to discover:

  • Why existing approaches are not sufficient for the pace of digital transformation that retail demands
  • How to drive technology change in your organization, creating a greater capability to innovate and transforming the digital retail experience for your customers
  • How to adopt an API-led approach to integration that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks
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Open Banking (PSD2) and the Future of Financial Services

The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying — and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently.

This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future.

Download this whitepaper to learn:

  • What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe
  • How an API strategy could define the future of financial services
  • How a global bank successfully completed a digital transformation initiative
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Value Chain Disruption in Insurance

83% of insurance CEOs say they are “concerned” about the speed of technological change in the marketplace. This need for speed within the insurance market is creating a need for an "insurance as a platform" model in order to integrate systems and partners. An integration platform will be the key to delighting customers, launching new and richer products, partnering with third parties such as InsurTech, and ultimately growing revenue.

Read this whitepaper to understand:

  • How packaging your insurance organization as a series of discrete capabilities will achieve revenue growth
  • Why adopting an API-led approach to connectivity will quickly achieve this ‘insurance as a platform’ model
  • How you can get started on an insurance integration platform today
Get Whitepaper