As the leading CRM system, Salesforce can accelerate and increase sales, enhance customer loyalty, and grow marketing capabilities. But how can businesses extend Salesforce to streamline business processes and maximize services and solutions?

Effective and efficient integration of Salesforce with adjacent enterprise systems — such as databases, ERP and CRM systems, and custom applications — is critical to enabling sales teams, increasing revenue, and better serving customers. Across the broad spectrum of Salesforce integration needs, patterns emerge for how to best address integration challenges. Integration patterns are the most logical sequence of steps to solving a specific type of integration problem.

Learn how to synchronize CRM systems, migrate from legacy CRM systems, broadcast ERP data into your CRM system, and more. Download the whitepaper now.

Launched in 2015, SAP S/4HANA represents a major step forward in enterprise resource planning (ERP) software. However, with this change, SAP is ending support for SAP ERP in 2025, requiring existing customers to upgrade to S/4HANA.

Given the complexities of modern IT landscapes, migrating to S/4HANA represents the largest migration and integration exercise most organizations will undertake. Unfortunately, legacy approaches are no longer fit for purpose, resulting in the following challenges:

1. Risky go-live due to lack of cutover flexibility.
2. Cost overruns as development, testing, and training requirements exceed projections.
3. 3. Increased implementation time as design, data migration and external systems integration are delayed.

Legacy systems, which form the backbone of many enterprises, are holding organizations back from leveraging new digital technologies and creating new experiences for their customers, stakeholders, and partners. Many organizations find it difficult to modernize or extend their legacy systems in a way that enables them to create an IT strategy that supports the quick adoption of newer technologies such as cloud, big data, IoT, and mobile.

When they do attempt to modernize their legacy systems, many organizations connect new systems to their legacy databases and software with point-to-point integration–– leading to tight dependencies between systems and creating a brittle, costly, hard-to-maintain infrastructure. For a better legacy modernization strategy, organizations must move beyond point-to-point integration and embrace an API based integration strategy: API-led connectivity.

Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability and shared service models as a means towards increasing IT delivery capacity.

But those approaches are easier talked about than executed. As agencies embark on legacy modernization, it becomes imperative to open up the existing technology so that new innovations can be delivered as needed in a secure way.

In this guide, produced in partnership with Govloop, we will discuss

• A five-play roadmap to help those in government get a better sense of where to start on modernization projects.
• An overview of the Information Technology Modernization Fund (ITMF).
• Featured government success stories highlighting their modernization projects.
• The IT Modernization Lifecycle, based on the recent report by the American Council for Technology-Industry Advisory Council.

In the wake of recent legislative pressures and the formation of the Digital Transformation Agency, Australian state and federal government agencies face an imperative to deliver superior digital services to employees and citizens without a corresponding increase in budget. As a result, many agencies have turned to IT modernisation as a means of driving more cost-effective digital transformation.

The key to successful execution of digital transformation initiatives depends on a new approach to integration and API strategy called API-led connectivity.

In this whitepaper, you will learn:

• Why Australian government agencies must change how they deliver IT projects, and the role integration and an API strategy play in supporting the modernisation of government IT.
• How to build out an API-led architecture within a government agency to realise 2-5x increases in IT productivity.
• How best practice from initiatives like Service NSW provide a model for government agencies to pursue digital transformation and government IT modernisation.

Evolving citizen and constituent expectations have created the imperative for government to digitally transform. Delivering on digital transformation grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT) forces IT teams to rethink how to best deliver projects to their constituents and deliver on their mission.

Microservices have emerged as a means through which government IT teams can increase project delivery speed without compromising on security. This whitepaper discusses the role microservices can play in government, and how API-led connectivity helps agencies to more effectively and securely implement a microservices architecture.

Readers will learn:

• Why government IT teams must move beyond point-to-point integration.
• How API-led connectivity supports microservices adoption in government.
• How government can use MuleSoft’s FedRAMP In Process integration platform to rapidly develop APIs and microservices.

IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder IT’s ability to accomplish either of these objectives. Legacy systems can also slow the speed at which IT can deliver new projects to support the business. For these reasons, legacy modernization has emerged as a key strategic imperative. But where should organizations start? One large global bank provides a detailed blueprint for how large enterprises can do so.

Read this legacy modernization blueprint to learn:

• The bank’s legacy modernization strategy, and how they used Anypoint Platform.
• Best practices for modernizing legacy SOA web services.
• How to think about re-architecting monolithic applications into microservices.
• The role that APIs play in driving an effective legacy modernization strategy.

Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases IT’s delivery capacity, making businesses more agile.

Read this whitepaper to learn:

• An overview of the challenges insurers are facing in the industry.
• How a new IT operating model – API-led connectivity – allows IT teams to unlock data from legacy systems and drive reuse across the enterprise.
• Strategies for using APIs to create a single view of the customer and build connected customer experiences.

Financial services has seen more disruptive technologies introduced over the past three years than any other industry. To meet customer expectations for on-demand delivery, banks must look beyond digitizing existing services and establish open banking platforms for connected digital services.

Read this whitepaper to learn:

• Three strategic mindsets that drive digital transformation in banking.
• A four step strategy for building an Open Banking digital platform strategy with APIs.
• How one global top tier bank developed a digital platform to transcend disjointed customer experiences.

IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder IT’s ability to accomplish either of these objectives. Legacy systems can also slow the speed at which IT can deliver new projects to support the business. For these reasons, legacy modernization has emerged as a key strategic imperative. But where should organizations start? One large global bank provides a detailed blueprint for how large enterprises can do so.

Read this legacy modernization blueprint to learn:

• The bank’s legacy modernization strategy, and how they used Anypoint Platform.
• Best practices for modernizing legacy SOA web services.
• How to think about re-architecting monolithic applications into microservices.
• The role that APIs play in driving an effective legacy modernization strategy.

Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases IT’s delivery capacity, making businesses more agile.

Read this whitepaper to learn:

• An overview of the challenges insurers are facing in the industry.
• How a new IT operating model – API-led connectivity – allows IT teams to unlock data from legacy systems and drive reuse across the enterprise.
• Strategies for using APIs to create a single view of the customer and build connected customer experiences.

Financial services has seen more disruptive technologies introduced over the past three years than any other industry. To meet customer expectations for on-demand delivery, banks must look beyond digitizing existing services and establish open banking platforms for connected digital services.

Read this whitepaper to learn:

• Three strategic mindsets that drive digital transformation in banking.
• A four step strategy for building an Open Banking digital platform strategy with APIs.
• How one global top tier bank developed a digital platform to transcend disjointed customer experiences.

Organizations are increasingly looking for ways to better compete in the market by releasing products and/or services more quickly. This has left us with a variety of technology buzzwords, from APIs and microservices to DevOps, all promising great gain.

It’s worth asking: which are worth the cost and time to implement? And what are the advantages of APIs, microservices and DevOps?

Read this e-book to learn about the advantages of APIs, microservices and DevOps, all of which can help organizations increase their capacity for change. Topics covered include:

• The API economy and how it is igniting a cultural shift in businesses.
• How APIs and microservices are not only becoming the norm in enterprises, but are also changing the role of IT.
• Why DevOps and APIs deliver greater advantages and business value together, than they deliver individually.

Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies aren’t in alignment, leading to challenges in information technology. And in today’s hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong?

Today’s CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries — mobile, IoT and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business.

Read this eBook to learn:

• Why we have been doing IT wrong and how putting culture first and technology second, valuing reuse and leveraging KPIs can push CIOs to the right direction.
• How IT teams can address their delivery gap and increase project delivery speed by adopting a new IT operating model: API-led connectivity.
• How APIs can close the IT delivery gap and become the de facto way of packaging up and exposing applications, devices and data.

Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems.

Read this whitepaper to learn:

• A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time.
• How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier.
• The stories of customers like SES who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.