Implementing Automated Secrets Detection for Application Security
Dev & Ops teams from large organizations use thousands of secrets like API keys and other credentials in order to interconnect these components together. As a result, they now have access to more sensitive information than companies can keep track of.
The risk is that these secrets are now spreading everywhere. We call “secrets sprawl” the unwanted distribution of secrets in all the systems developers use. Secrets sprawl is even more difficult to control with growing development teams, sometimes spread over multiple geographies. Not even taking into consideration that developers are under hard pressure due to a growing number of technologies to master and shortened release cycles.
In this whitepaper, GitGuardian looks at the implications of secrets sprawl, and presents solutions for Application Security to further secure the SDLC by implementing automated secrets detection in their DevOps pipeline.
How To Build Your Telemedicine Practice
No industry is immune to the effects of technology innovation on operations and consumer behavior. We all expect convenience, a seamless experience, value, and fast time-to-service. These preferences have driven the rise in eCommerce over the past decade. Now, they are causing seismic shifts in the healthcare landscape.
A step by step guide to setting up a telemedicine business. This plan will help you understand trends and items to do before starting.
Online Appointment Scheduling
Businesses such as healthcare providers use appointment scheduling apps to give their clients the ability to manage their appointments online at their own convenience.
Following some of the best practices we are sharing with you, can lead to drastically positive improvements of how your customers experience bookings.
Come along on this journey as we show you some stunningly overwhelming statistics that highlight just how vital it is for you to get the appointment scheduling process right.
A Telehealth Strategy Framework Growing Practice
If you have an established medical practice, introducing or boosting telehealth services may be easier than you think. With more people accepting remote medical services, and compliance issues simplifying constantly, there's never been a better time to get involved.
10-Step Guide to Stopping No-Shows
No-shows can be a significant issue for medical practices, resulting in lost revenue and empty appointment slots. This 10-step guide provides practical tips to help practices reduce the number of no-shows. Implementing just a few of these suggestions can make a big difference.
Measuring Empathy With Speech Analytics
You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.
Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.
But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.
Choosing The Right Speech Analytics Solution
Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.
- Understand Speech Analytics Basics.
- Learn How Speech Analytics Improves CX.
- Learn How to Increase Sales by 30% or More.
- Learn What to Look for When Comparing Solutions.
- See What Sets CallFinder Apart from Competitors.
CallFinder + Centris: Credit Union Builds QA Program Around CallFinder
Centris Quality Assurance Specialist, Nicole Crawford explains how automating their quality assurance (QA) process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.
Why Clients Love Working With CallFinder
CallFinder's Senior Speech Analyst, Sam Petersen, reflects on why he loves working at CallFinder and helping clients get the most out of our speech analytics solution. Watch to learn what sets CallFinder apart from the competition and how the Speech Analyst team at CallFinder exceeds client expectations while ensuring that every user understands how to use CallFinder to improve call center metrics and the customer experience.
Measuring Empathy With Speech Analytics
You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.
Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.
But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.
Choosing The Right Speech Analytics Solution
Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.
- Understand Speech Analytics Basics.
- Learn How Speech Analytics Improves CX.
- Learn How to Increase Sales by 30% or More.
- Learn What to Look for When Comparing Solutions.
- See What Sets CallFinder Apart from Competitors.
CallFinder + Centris: Credit Union Builds QA Program Around CallFinder
Centris Quality Assurance Specialist, Nicole Crawford explains how automating their quality assurance (QA) process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.
Why Clients Love Working With CallFinder
CallFinder's Senior Speech Analyst, Sam Petersen, reflects on why he loves working at CallFinder and helping clients get the most out of our speech analytics solution. Watch to learn what sets CallFinder apart from the competition and how the Speech Analyst team at CallFinder exceeds client expectations while ensuring that every user understands how to use CallFinder to improve call center metrics and the customer experience.
Making The Most of Your Space: Why Data Matters
Host Mike Petrusky holds a conversation on how data can drive smarter workplace decision-making with guests Brad Golden, Workplace Insights Lead at VergeSense and Marc Weigum, Founder of Unified Purpose.
Using proprietary data from both Eptura and VerseSense’s recent trend reports, the discussion dives into emerging trends in how and why people use the office, and the role that tech can play in getting your real estate footprint right. Plus, get a first look at how different industries and regions are approaching these timely issues.
In this webinar, you'll learn:
- How to make workplace technology investments with confidence.
- How workplace technology impacts space utilization and portfolio optimization.
- How you can leverage technology to manage space with a 360 view.
How To Optimize Your Space for Success
In today’s work environment, it’s absolutely crucial to get the most from your workspace. Through office space monitoring and utilization analysis, it’s now possible to right-size your space with more accuracy than ever before.
Join VP of Global Customer Success Haneen Shouman, Senior Customer Success Manager Emily Gilson, and Solutions Engineering Manager Michael Robbins for a meaningful discussion around space optimization and a practical walkthrough on how you can:
- Right-size your space and cut real estate costs.
- Make informed decisions on how to reconfigure and organize your office.
- Use badge and sensor data to understand seat and space utilization.
- Learn from emerging trends in the workplace (as seen in Eptura’s brand new Workplace Index - Q2).
