Measuring Empathy With Speech Analytics
You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.
Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.
But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.
Choosing The Right Speech Analytics Solution
Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.
- Understand Speech Analytics Basics.
- Learn How Speech Analytics Improves CX.
- Learn How to Increase Sales by 30% or More.
- Learn What to Look for When Comparing Solutions.
- See What Sets CallFinder Apart from Competitors.
CallFinder + Centris: Credit Union Builds QA Program Around CallFinder
Centris Quality Assurance Specialist, Nicole Crawford explains how automating their quality assurance (QA) process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.
Why Clients Love Working With CallFinder
CallFinder's Senior Speech Analyst, Sam Petersen, reflects on why he loves working at CallFinder and helping clients get the most out of our speech analytics solution. Watch to learn what sets CallFinder apart from the competition and how the Speech Analyst team at CallFinder exceeds client expectations while ensuring that every user understands how to use CallFinder to improve call center metrics and the customer experience.
Measuring Empathy With Speech Analytics
You don’t have to be an industry expert to know that call centers are all about the customer experience. It’s what drives value to the company, determines performance, and leaves a lasting impression on your customers.
Therefore, it’s no surprise that quality assurance managers are under constant pressure to deliver positive results. And to do that, they must ensure that agents are equipped with the most valuable skill a customer service representative can have: empathic communication.
But what is empathic communication? How does it impact the customer experience? What can speech analytics do to measure and improve empathy? This eBook will answer those questions and walk you through all you need to know about.
Choosing The Right Speech Analytics Solution
Learn how to choose the right speech analytics solution and why CallFinder is the leading speech analytics provider in this eBook.
- Understand Speech Analytics Basics.
- Learn How Speech Analytics Improves CX.
- Learn How to Increase Sales by 30% or More.
- Learn What to Look for When Comparing Solutions.
- See What Sets CallFinder Apart from Competitors.
CallFinder + Centris: Credit Union Builds QA Program Around CallFinder
Centris Quality Assurance Specialist, Nicole Crawford explains how automating their quality assurance (QA) process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.
Why Clients Love Working With CallFinder
CallFinder's Senior Speech Analyst, Sam Petersen, reflects on why he loves working at CallFinder and helping clients get the most out of our speech analytics solution. Watch to learn what sets CallFinder apart from the competition and how the Speech Analyst team at CallFinder exceeds client expectations while ensuring that every user understands how to use CallFinder to improve call center metrics and the customer experience.
Making The Most of Your Space: Why Data Matters
Host Mike Petrusky holds a conversation on how data can drive smarter workplace decision-making with guests Brad Golden, Workplace Insights Lead at VergeSense and Marc Weigum, Founder of Unified Purpose.
Using proprietary data from both Eptura and VerseSense’s recent trend reports, the discussion dives into emerging trends in how and why people use the office, and the role that tech can play in getting your real estate footprint right. Plus, get a first look at how different industries and regions are approaching these timely issues.
In this webinar, you'll learn:
- How to make workplace technology investments with confidence.
- How workplace technology impacts space utilization and portfolio optimization.
- How you can leverage technology to manage space with a 360 view.
How To Optimize Your Space for Success
In today’s work environment, it’s absolutely crucial to get the most from your workspace. Through office space monitoring and utilization analysis, it’s now possible to right-size your space with more accuracy than ever before.
Join VP of Global Customer Success Haneen Shouman, Senior Customer Success Manager Emily Gilson, and Solutions Engineering Manager Michael Robbins for a meaningful discussion around space optimization and a practical walkthrough on how you can:
- Right-size your space and cut real estate costs.
- Make informed decisions on how to reconfigure and organize your office.
- Use badge and sensor data to understand seat and space utilization.
- Learn from emerging trends in the workplace (as seen in Eptura’s brand new Workplace Index - Q2).
Fast, Not Furious: Kickstart A Stress-Free Workplace Quickly with The Right Worktech
Does your mid-size company need help managing dynamic office schedules and shared workspaces? You need a complete yet simple to operate software package for getting your hybrid office up and running quickly.
Our experts reveal Eptura Workplace Core – a fully engineered product tier that equips your business with all the essential tools you need to oversee daily operations.
In this webinar, you’ll learn just how scalable and flexible Workplace Core capabilities are across:
- Space planning.
- Desk and room booking.
- Maintenance service requests.
- Workplace data.
Digital Accessibility Cheat Sheet: Key Elements
Content is paramount in digital assets, but ensuring accessibility involves adhering to specific guidelines. This cheat sheet, based on the Web Content Accessibility Guidelines (WCAG), covers essential elements such as content, global code, keyboard navigation, images, headings, lists, controls, forms, multimedia, tables, appearance, mobile optimization, color contrast, and animation. Each section outlines key considerations and best practices for creating inclusive and user-friendly digital experiences.
The Role of Artificial Intelligence (AI) In the Future of Work
There's no denying it: The rapid advancement of AI technology is transforming the modern workplace. An AI-driven world and augmented workforce are the future of work.
Download now to learn:
- Different AI capability types: Narrow Generative, and Super.
- Ways AI is reshaping the facilities management industry.
- Importance and need for AI literacy in the workplace.
- How AI technologies assist humans rather than replace them.
Making The Most of Your Space: Why Data Matters
Host Mike Petrusky holds a conversation on how data can drive smarter workplace decision-making with guests Brad Golden, Workplace Insights Lead at VergeSense and Marc Weigum, Founder of Unified Purpose.
Using proprietary data from both Eptura and VerseSense’s recent trend reports, the discussion dives into emerging trends in how and why people use the office, and the role that tech can play in getting your real estate footprint right. Plus, get a first look at how different industries and regions are approaching these timely issues.
In this webinar, you'll learn:
- How to make workplace technology investments with confidence.
- How workplace technology impacts space utilization and portfolio optimization.
- How you can leverage technology to manage space with a 360 view.
How To Optimize Your Space for Success
In today’s work environment, it’s absolutely crucial to get the most from your workspace. Through office space monitoring and utilization analysis, it’s now possible to right-size your space with more accuracy than ever before.
Join VP of Global Customer Success Haneen Shouman, Senior Customer Success Manager Emily Gilson, and Solutions Engineering Manager Michael Robbins for a meaningful discussion around space optimization and a practical walkthrough on how you can:
- Right-size your space and cut real estate costs.
- Make informed decisions on how to reconfigure and organize your office.
- Use badge and sensor data to understand seat and space utilization.
- Learn from emerging trends in the workplace (as seen in Eptura’s brand new Workplace Index - Q2).